The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.

- Wichita, KS, USA

I had a Ford dealer diagnose an illuminated dash warning stating -??Adaptive Steering Fault-?? along with a steering wheel that was turned 90 degrees to the right while the vehicle was tracking straight ahead. During this time, the vehicle's steering would also exhibit momentary losses of power assist accompanied by clicking noises coming from the steering wheel. The dealer-??s diagnosis returned a faulty steering wheel with complete steering wheel replacement being the remedy. This was quoted as as a $2,500 repair!! Through manufacturer goodwill, I would be on the hook for 50% of that which is still ~$1,250 on a vehicle with only ~36K miles! Further, I quickly discovered that this issue is well-known for my model to the point that Ford has issued service documents to address complaints (Customer Satisfaction Program 19B04 - Supplement #1 and TSB# 16-2066, 03 November 2016). Customer Satisfaction Program 19B04 - Supplement #1 even states -??Service Action: Dealers are to replace the adaptive steering wheel assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.-?? I negotiated with Ford customer service to have them cover a larger part of this exorbitant repair cost but to no avail. Should a customer not expect a vehicle-??s steering wheel assembly to be manufactured in a way as to last the life of the vehicle" The symptoms of this failure, momentary losses of power assist, clicking noises, steering wheel off-centered, should be considered a safety defect for which the manufacturer should be held responsible. With the cost of repairs so high, how many of these vehicles are running on our roads because the owner's don't have or want to spend that much money for repairs?"

- Aliquippa, PA, USA

Prior history- couple times the adaptive steering light would come on and go right back out. On 12/14/2020 I was driving and in a right hand turn when I heard a pop on my steering wheel. I immediately got a 'adaptive steering service required' light. I knew this was a known issue and drove to the next town with no issue to where I could safely pull off the road. When I stopped then started the car again my steering was locked and I had 4 messages illuminated on the dash (see attached pictures). I had the car towed to the dealership and it was diagnosed as a rack and pinion which will cost $3400. (I don't care as much about the cost, I want to see an action by Ford who is aware of the issue and wants to soak up the $2000+ for the parts) I've done some research and it appears this is a known continued issue in this make and model vehicle and is a huge safety concern as the steering actually locks up to where you can't drive, could you imagine having your family or spouse and kids in this family style vehicle and the steering going out? I chatted with a Ford customer service rep and she also confirmed Ford has had issues with this and have multiple repairs done but they are normally done under the warranty.

- New Martinsville, WV, USA

The car battery died and after I got it jumped off and tried to drive it the power steering would not work. I am currently waiting for help as I report this. It looks like other people have had the same exact complaint but there is no answer as to what causes this.

- Mobile, AL, USA

I went to start my car and found my battery was low. I got the car jump started and when I put it in gear the power steering was no longer working. I took it to the dealer and was told it needed to replace the steering gear assembly. This is on a car that is less than 4 years old and has less than 26,000 miles. I am told the warranty is 3 years or 36,000 miles whichever comes first. Based on my research it looks like others have had similar issues with the steering gear assembly. I drove the vehicle on the highway the night before and there was no hint of any problems.

- Concord, NH, USA

Adaptive steering fault service required light is on. Car pulls to the right ever since light came on. Took it in for service at 37,000 miles and Ford refuses to repair this safety malfunction under any type of warranty. I purchased extended platinum insurance coverage because I bought this vehicle used 1 year ago. Light comes on everything I turn the vehicle on. I'm concerned for my safety driving, especially at high speeds on the freeway.

- Oceanside, CA, USA

The adaptive steering module integrated in the rack and pinion shorted and one can no longer use the adaptive steering feature. The NHTSA recalled the steering wheel with the electric adaptive steering motor, however NHTSA did not recall the rack and pinion with the defective adaptive electronics. I'm lucky my steering wheel failed straight and did not cause the steering wheel to be cocked. I would like to prevent car manufacturers from integrating electronics into non-serviceable components. The only way to resolve the adaptive steering failure is to replace the rack and pinion. Going forward all automotive manufactures should not be allowed to integrate non-serviceable electronics with mechanical parts. The vehicle was stationary and I tried to modify the settings for the adaptive steering in driver assist settings.the adaptive steering feature is no longer available since the electronics shorted. Why recall the steering wheel and not the electronics in the rack and pinion. It does not add up because it was an 50% repair. Why bother with the recall if you did not address the entire problem. The adaptive steering electrical components in the rack should be a removable module so you can repair the electronics without having the change the entire rack and pinion.

- Ashburn, VA, USA

Lost power steering while driving on city street. Warning came on with : 1. steering assist fault service required; 2. service advance trac. My 2016 normally is used on the highway, not city. Loss of power pulled vehicle to side of road. 80K miles on Edge.

- Larkspur, CO, USA

Got codes for no steering assist fault and no advance trac, meaning no power steering and no AWD. There are recalls for this but was told, my car didn't apply because not made at the plants they were made. Took my car to a Ford dealership, had them look at it, after disconnecting battery for 10 minutes, both came back, but said rack and pinion was bad" my car just past the 36,000 miles in garage miles were 38804. This car only drives on paved roads, not all new paved but good roads. 'how can this be part be bad with just 2000 miles over coverage? why is it bad at this mileage? not happy to have to pay $2600 to replace at such low millage" something was bad with this part from the start!!! if I have to replace this part and not covered by Ford plus my cost to I paid to have them lok at it. I will never buy another Ford, built tough my ass!!! plants

- Dushore, PA, USA

This is regarding Ford's safety recall 19S26. My car too showed similar symptoms as mentioned in the recall notice and the dealership had to replace the steering. Gear and the bolts. Unfortunately, my car does not show up in the recall list even though the make, model and the manufacturing plant matches. The repairs cost me a 100$ deductible on my extended warranty and 60$ to jump start the car. Other costs included having to depend on uber for transportation. My motive to file this complaint is to make sure the recall vehicle list is accurate.

- Santa Clara, CA, USA

We are the original owners of the 2016 Edge. At approximately 48,000 miles, we heard a popping noise in the front suspension which progressed to a loud squeaking sound on bumps and turning. The local dealer could not duplicate the problem. At 54,000 miles, the vehicle started darting on uneven road surfaces (rapid shifts in directional stability, often changing lanes without warning). The local dealer said there were no tsb's on that problem and did not find a problem(!). I raised the front suspension myself and found the drivers ball joint almost ready to dislodge from the control arm. I replaced the lower control arm myself (I am a retired auto instructor) following Ford's recommendations. After an alignment, the vehicle drives considerably better but somehow not perfect. Note that there is still a clunking in the front suspension but there doesnt appear to be anything loose, although the passenger side lower ball joint appears to be looser than what I would expect for that year vehicle with that mileage (now just at 57,000 miles.) this is a very dangerous condition which certainly should not happen on a vehicle with that few miles

- New Braunfels, TX, USA

While driving a month ago the power steering fault warning light went on& I lost power steering. When the vehicle was turned back on I received 3 warning lights: Uphill start assist disabled, power steering fault disabled & traction control disabled. 6 steering gears have been replaced in the vehicle & it's still at the dealer not fixed. Vehicle is undriveable

- St. Clair Shores, MI, USA

The contact owns a 2016 Ford Edge. While driving 10 mph, the steering wheel seized and two unknown warning indicators illuminated. In addition, the adaptive steering fault service required message was displayed. The contact called don hinds Ford Inc (12610 Ford dr, fishers, in 46038, (317) 849-9000) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Cas-24406514K1H6S2. The failure mileage was 80,000.

- Fishers, IN, USA

My 2016 Ford Edge sport with 35K miles has an adaptive steering fault service required light on. This caused the wheel to become loose or cocked at an angle while driving, which is an extreme safety hazard. After researching more, there are many others who have mentioned the same issue. This should be an immediate safety recall and not a tsb.

- Orange, TX, USA

When flat towing behind rv vehicle goes into a wobble. Only way to stop the wobble is to come to a complete stop. Happened when entering road from shoulder also on a rough uneven road. Happened at slow speed 10 to 20 mph.

- Gig Harbor, WA, USA

The adaptive steering fault service required light came on again. There is a tsb on this and the dealership replaced the steering wheel to fix it. Now it is coming on again with the new steering wheel and will need to go back to the dealer for service. It came on during a highway trip from new orleans to daytona and has stayed on ever since. The steering wheel is tilted left as a result.

- New Orleans, LA, USA

This is the second failure of the adaptive power steering on my 2016 Edge sport with 22,500 miles on it. The first time was when the car had 8800 miles on it and Ford wound up replacing the whole steering wheel in August of 2017. This morning it happened again almost identically to the last time. I was backing out of a parking spot and all of the sudden the steering wheel out of nowhere turns 90 degrees to the left to where the top of the steering wheel now points to the right while driving straight. I have a appointment to bring to my Ford dealership on 1/31/19.

- Chicago, IL, USA

Lost control on my stearing driving to my work this morning. I was driving on straight road when I started expecting lost of stearing, car was almast start driving to the curb. I put on breaks and car wouldn't stop. Tryed to maneuver car to stop from going on curb and turning to oppositside but there was outcoming traffic, but was very unfortunate to control that is was still driving even I was pushing on the breaks and car went all the way to side of the opposite direction and flue to the field and drew there for 100-200 feet untill it is stopped. I was lucky survive, because there was electric pole and some uneven lamdscape that I culd been injured or even dead. Dangerous! can't explain fear I experienced this morning. Scheduled time with Ford at sawmill in dublin, Ohio to check what is wrong with this car!

- Marysville, OH, USA

Got an error message: "adaptive steering fault, need service", just after the manufacture warranty expired. Need to spend about 1.8K to fix this. This seems to be a common issue for many 2016 Ford Edge sport. Really concern about the quality and safety of Ford cars. So disappointed.

- Ames, IA, USA

I am continuing to document each occurrence of the adaptive steering fault service required light. By the time I get to the dealership they can't duplicate the problem and the vehicle will not hold the codes. The light goes out. It came on October 28, 2018 at 9pm at 21870 miles. I went back to my vehicle five minutes later and it was out. I drove to work this morning and the light came on again. I was driving around 5/10 mph and the steering wheel was tilted to the right despite the wheels being straight. If I can't take it do the dealer and have them address it, I'm not sure what else to do. There is a technical service bulletin on this to replace the steering wheel but I am told that since the vehicle won't retain the codes when the light goes out, they can't do anything.

- New Orleans, LA, USA