10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
28,425 miles

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« Read the previous 20 complaints

problem #40

Jun 262017

Edge

  • 12,000 miles
Takata recall- adaptive steering fault-my vehicle was purchased on November 16, 2016 and in that time its been to the dealership 3 times for an adaptive steering fault warning that came on shortly after purchasing the vehicle, to which no one could figure out why. By my third attempt to bring this to the dealership they finally told me that had to replace the whole steering wheel. The dealership then showed me a notice that was sent out back before I bought my car that this was an issue regarding the steering this notice was dated November 3, 2016. I originally bought this vehicle for its safety due to having a 5 year old and currently pregnant, then to find out that this had a defect before purchasing that I was unaware of and yet lead to believe it was still safe. Then I received a recall for the drivers side airbags not fully filling up and those had to be replaced. I have called back in June when I received the letter and have been told that they are still waiting for the parts to come in. It is now September 26 with no answers on when these two will be fixed for a 4th time. I was told that when replacing the steering wheel I might lose out on some of the technology that I purchased my car with and I expect some kind of compensation for this. The steering defect warning would randomly come on, sometimes when I turned the car on, sometimes when I turned the wheel, sometimes would turn off and then randomly come back on. The dealership did do a software update which changed the feel of the steering wheel completely and the warning came back on two days later. As you can see this brand new vehicle isn't even a year old and has been in the shop more than my used car. Every time I have to leave my car and they refused to give me a loaner car making me miss work every time.

- Peabody, MA, USA

problem #39

Aug 252017

Edge

  • 2,931 miles
Adaptive steering fault service required light keeps coming on and then goes away when shut off and started.

- Waukee, IA, USA

problem #38

Aug 192017

Edge

  • miles
Adaptive steering issue. Light has intermittently came on and off, but yesterday the wheel was at 90 degrees to drive straight. Seems like safety could be an issue. Especially if you were at a light and the steering wheel was straight and you side swiped the car in the next lane. This morning the light was off and I'm currently at the dealer have them check and hopefully resolve the issue. I purchased this vehicle for my family and I want to ensure safety is not an issue.

- Sapulpa, OK, USA

problem #37

Aug 162017

Edge

  • 8,740 miles
My 2016 Ford Edge sport with 8745 miles on it is experiencing adaptive power steering issues. At approx. 5000 miles the warning light starting coming on and off intermittently and as of yesterday the light is now steady and the steering wheel is now not aligned with the direction the wheels are pointed while driving. This feel unsafe and I cant get Ford to look at it until Aug 23, 2017

- Chicago, IL, USA

problem #36

Jul 122017

Edge

  • 6,000 miles
Adaptive steering wheel fault while making sharp U-turn or when turning while parking. The message appears and also some noise and steering wheel vibration is felt. I've found an internet forum where many people have the same issue. www.fordedgeforum.com/topic/21044-adaptive-steering-fault my concern it's very dangerous for the car owner and surrounding

- Santa-Clara, CA, USA

problem #35

Jul 102017

Edge

  • 2,500 miles
Adapative steering fault during normal driving. Upon taking to dealer they have advised this is not safe to drive until steering wheel replaced. Wheel is on back order until 8/31/2017, this will be 7 weeks after I turened car into dealer.

- Locust Grove, VA, USA

problem #34

May 122017

Edge

  • 8,000 miles
Adaptive steering fault - intermittent issue that causes steering to feel very twitchy at highway speed or lethargic at slow speed. This has now happened on multiple occasions. Cel is not stored on the computer, dealer has no way of replicating the fault unless it happens at the dealer. Fault comes and goes as it pleases. Fault normally happens after car is parked and turned on and goes away at some point.

- Miami, FL, USA

problem #33

Mar 302017

Edge

  • 6,000 miles
Approximately 6000 miles after purchase of the new vehicle it began to experience intermittent adaptive steering faults. I could find no pattern to the faults appearance or disappearance. The Ford dealer attempted to fix the issue 3 separate occasions during which times the vehicle was out of service for around 4 weeks. The total duration of the period between when the fault warning first appeared and the problem was ostensibly fixed is closer to 5 -6 weeks. I was forced to drive the vehicle (due to the need for personal and work related transportation) for much of that time during which period I was very concerned for my safety. The fault has not returned since the last repair attempt when the dealer replaced the steering wheel. However since the fault was intermittent I cannot be sure that the issue will resurface at a later date. When the steering fault first appeared I did some research and it appears that the problem is fairly frequent for late model Ford that have the so-called adaptive steering feature. Below is a link to an example thread on a Ford vehicle owner's forum where many similar experiences are related: www.fordedgeforum.com/topic/21044-adaptive-steering-fault/ I believe this is a problem worth investigating.

- Asheville, NC, USA

problem #32

May 262017

Edge

  • 11,000 miles
Steering default warning light came on and side warning alarms stopped working while driving straight at 70 mph on an expressway

- Wilton, NY, USA

problem #31

Jul 062017

Edge

  • 6,000 miles
Car steering hard to keep wheel straight. Trouble light indicates adaptive sterring fault. This should be under warrantee, as this is happening to many people.

- Stockton, CA, USA

problem #30

Jul 052017

Edge

  • 15,000 miles
Adaptive steering fault indicator light. Steering wheel does not track with front wheels. Dealer unable to determine problem/fix. 15000 miles, third time light came on steering wheel moved about 30 degrees to the left.

- Greenwood, SC, USA

problem #29

Jun 192017

Edge

  • 2,500 miles
Approx two months after purchasing the vehicle, and again approx. Six months after purchasing the vehicle, the steering wheel turned to the right approx. 15-30 degrees after vehicle start... as vehicle speed increased and decreased, the steering wheel would move right and left... during this time, the vehicle would maintain a straight track on the ground... after taking the vehicle to the dealer, it was diagnosed as wheels out of alignment... however, the steering wheel offset occurred almost immediately after the wheels were aligned for both instances... am certain that this issue is related to the adaptive steering system (2016 Ford Edge sport is the first vehicle to get this system) although I did not get an adaptive steering system fail light on the dashboard display... the steering wheel is currently turned to the right approx. 30 degrees although the vehicle continues to drive in a straight line... I'll be taking this vehicle to Ford for further investigation but, to date, they have been unable to identify the problem.

- Harvest, AL, USA

problem #28

Jun 092017

Edge

  • 11,400 miles
Parked car and shut down. Upon starting car and driving off, the steering wheel was cocked 45 degrees to the left. Dealership realigned but lock to lock was not the same. Dealership claimed it was steering rack but upon investigation determined adaptive steering problem. Car needed more the several full resets before it worked.

- Phoenix, AZ, USA

problem #27

May 162017

Edge

  • 9,000 miles
Adaptive steering fault servicing required message. Steering will is not centered when driving. Loud click noise happened upon steering. Dealer states need to see errror message but once you turn car off the error message disappears and steering wheel appears to recenter after restarting car sometimes several times.

- Schwenksville, PA, USA

problem #26

May 162017

Edge

  • 9,000 miles
Adaptive steering fault error message. Loud click upon turning steering wheel, wheel is not centered when driving straight. Dealership states needs to see error message when it occurs but when shutting vehicle off message disappears and sometimes take several vehicle restarts to get steering wheel to center

- Schwenksville, PA, USA

problem #25

May 262017

Edge

  • 11,000 miles
Adaptive steering warning light appeared, get service while driving. Called my dealer and was on a road trip 700 miles from home. Went to dealer in South bend, in and was told that we needed a new steering wheel assembly but not available until July, was told car was drivable but numerous warning features that had worked previously were not working now. Need to drive home next week and have my fingers crossed.

- Saratoga Springs, NY, USA

problem #24

Mar 292017

Edge

  • 10,400 miles
Adaptive steering fault warning light on dash. Took to dealer and they found nothing. Told us to come back if it occurred again. Heard a couple of clicks when driving straight on the highway and the warning came on. When we turned the car off and restarted, the warning was gone.

- Lenexa, KS, USA

problem #23

Oct 182016

Edge

  • 10,000 miles
The contact owns a 2016 Ford Edge. While starting the vehicle, the adaptive steering fault service required indicator illuminated. It was diagnosed that the steering system needed an update. The vehicle was repaired; however, the failure recurred. The dealer informed the contact that the steering wheel needed to be replaced, but the part was on back order. The manufacturer was not notified of the failure. The failure mileage was 10,000.

- Bloomfields Hill, MI, USA

problem #22

Mar 012017

Edge

  • 7,500 miles
I bought my Edge brand new in late July of 2016 and had not experienced any problems up until March of 2017 (one month ago). When the "adaptive steering fault. Service required!" light first started coming on, it was generally just seconds after starting my car, but always while I was turning the wheel. For the next couple of weeks, it was coming on an average of 2 to 3 times per week and it would turn off within five or so minutes of my drive. My service light has come on everyday now for the past five days without even having to turn my wheel. Once my car is started - the message pops up. And rather than turning off a few minutes or miles into my drive, it remains on for the entirety of the drive. I called today in hopes of getting it serviced but unfortunately cannot be fit in for an entire week. I left a voicemail with the service manager to ensure that my car was safe to drive until then but have not yet received a call back. Fingers crossed!

- Everett, WA, USA

problem #21

Mar 292017

Edge

  • 26,400 miles
I'm experiencing what many, many other Ford Super Duty truck owners have been experiencing since about 2005 commonly known as the "death wobble". at speeds above 45 miles per hour, when the truck goes across a rough (washboard) bit of road or a bridge joint, the front end sometimes shakes violently which also causes the steering wheel to shake violently until you can bring the vehicle to a stop, which is not easy. This is a very serious safety issue, which could cause loss of control resulting in injury to passengers as well as other drivers on the road. In the research I have done, it appears that Ford has done very little to correct this problem for consumers. I have mentioned the problem to the dealership where I purchased the truck new twice now and they say they cannot find anything wrong and cannot duplicate the problem in a test drive. I have only 26,000 miles on the truck and the problem seems to be getting worse. Have had it aligned twice and tires rotated regularly. No unusual wear. My wife refuses to drive the truck and I'm not too excited about it myself. Will it take injuries and deaths to force Ford into admitting there is a problem and fix it?

- Lincoln, NM, USA

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