The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 80,000.

- Willshire, OH, USA

Had oil changed at dealership in Dec 2020and advised of low coolant. Tech checked no leaks found. March 2021 check engine light came on code P0301, misfire in cyl 1. had new spark plugs put in. Drove 500 miles, code came back. Swapped coil pack from cyl 1 and 2, drove another 450 miles code came back. Had injectors checked, all ok. Car started having a slow sluggish start to it. Noticed coolant was empty. Refilled, within a day empty. Took to shop and coolant in cylinders

- Tullahoma, TN, USA

My 2018 Edge with ecoboost has less than 62K miles. Noticed a rattling noise when I was idled or not accelerating. Noise got louder and worse, seemed to have issues changing gears, began sounding like a diesel when I was idle. Took it in for diagnostics today and noticed the check engine light came on today. Results came back with random misfire code. Turns out there is a crack in the flywheel...which from what I can tell by research is due to manufacturer issues with the torque converter. Why is there no recall for this? it is dangerous and the car is not old or worn out enough to have these kind of issues. Cost to correct is astronomical. Please help raise awareness and get the help consumers deserve.

- Visalia, CA, USA

There is an electrical issue with this vehicle - started at 24000+/- and drained batteries - after replacing 4 batteries - check engine light came on - dealer did pressure check and engine had to be replaced! after replacement, battery was again dead. They cannot find reason for drained battery. This vehicle is unsafe and potentially a fire hazard. I cannot get relief from Ford motor - refused to buy back. Vehicle was parked every time battery was drained.

- Converse, TX, USA

Vehicle powertrain equipment failure at 34K miles consistent with NHTSA campaign # 18V390000 and Ford recall 17S16. No accidents or injury resulting from the failure. Required replacement of engine and transmission components including the torque converter. Repairs took almost six weeks to complete due to parts availability.

- Chapel Hill, NC, USA

Loss of transmission power, like as if the transmission cant decide which gear to be in, then when it selects the gear it slams into gear so hard that it feels like you have been hit from behind by a truck. This has happened while driving in stop and go traffic, when driving thru a dip in the road, and most disturbingly while driving up a long steep hill.

- Ny, NY, USA

When at highway speeds and try to speed up to change lanes step on gas pedal and nothing happens car just slows down till I let off the gas pedal

- Trumbull, CT, USA

The front axle, (known as the half shaft) blew out all the grease in the rubber boot. The inside front, driver's side tire, suspension and brakes were covered with grease. Came from the dealership like this, auto had 42 miles at time this was noticed.

- Greatneck, NY, USA