10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,150 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.
- Cold Spring, MN, USA
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact raised the hood and performed an inspection. The contact noticed that the coolant reservoir was empty, and the coolant had leaked into the exhaust. In addition, the contact stated that the coolant was burning off the exhaust. The vehicle was towed to the dealer where it was diagnosed with a failed EGR cooler, spark plugs, and an oil change. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 67,035.
- Lovington, IL, USA
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
- Casa Grande, AZ, USA
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
- Harrisburg, NC, USA
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
- Lakewood, CO, USA
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn-??t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I-??ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Park Forest, IL, USA
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won-??t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it-??s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
- Alexandria, VA, USA
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while accelerating, the vehicle jerked back and forth continually. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer and then taken to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer, but the failure could not be replicated. The contact stated that on one occasion, while the vehicle was running, the contact entered the residence, and upon returning, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 90,400.
- South Ogden, UT, USA
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
- Indianapolis, IN, USA
The mechanic that inspected the car after it broke down said that the EcoBoost 2.0 has an issue that the engine cracks or something like that allowing coolant or whatnot to get into the spark plugs. I think I explained that. The car now needs an engine. With 83000 miles. I-??m sure this could cause a fire.
- Beaufort, SC, USA
The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the vehicle made an abnormal sound and shuddered. The check engine warning light was illuminated. Additionally, the contact stated while attempting to pull into a parking spot, the vehicle failed to respond while shifting into reverse(R) and into drive(D). The contact stated that after turning off and restarting the vehicle several times, the vehicle jolted while responding. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where the battery was replaced, and the vehicle restarted; however, the dealer informed the contact that the transmission failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,412.
- Burnsville, MN, USA
I had taken my vehicle to mitchell selig Ford dealership for a problem with coolant burning white smoke out of my exhaust pipes. They did a diagnostic check and they found the egr cooler leaking into the exhaust causing engine misfire and white smoke. When I discovered the smoke I was on the highway and my car had stalled twice in the middle of traffic that could've resulted in a horrible accident. Luckily no one hit me and I was able to restart my car. I had to refill my coolant multiple times to avoid my engine catching on fire.
- East Hartford, CT, USA
This car was built in 2018 not 2029. Coolant is leaking into cylinder of engine. Can cause possible overheating and or engine fire and eventually engine failure. Not exactly sure when it started but its getting worse.
- Morrison, IL, USA
Was having some jerking and spudding when starting from a stop until getting above 30mph.No warnings or lights of any kind. Had a rough start one morning and the engine light came on. Took it to a Ford dealer and was told that coolant is leaking into #4 cylinder and we basically need a new engine. No warnings or anything prior to this one time and getting a health check on the Ford App about a Misfire. Miles 103,400
- Falmouth, KY, USA
My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Reidsville, NC, USA
Transmission failed at 60k miles. Problem persisted. Now looking at service report issued in 2020. Engine stutters and stammers in cold start low gear. Losing coolant as well. Sparks changed throttle body cleaned. Problem still noticeable Car currently in repair shop along with all documents of work done
- Charlotte, NC, USA
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving and while the vehicle was idling, the vehicle was shaking abnormally. The contact stated that on two occasions while driving at slow speeds, there was a burning odor inside the cabin of the vehicle, and an "Engine Overheating - Turn Off Engine" message was displayed. The check engine warning light was illuminated. The vehicle was steered to the side of the road, turned off, and restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the thermostat and the EGR cooler needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,800.
- Long Beach, CA, USA
Upon starting vehicle has white smoke or steam out of both tailpipes, upon my inspection found radiator reservoir almost empty. Did not drive vehicle.
- York, SC, USA
The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty
- Warrenton, VA, USA
- Casa Grande, AZ, USA