10.0
really awful- Crashes / Fires:
- 13 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 96,359 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Lost electrical assist power steering, found out is a manufacturer defect that Ford refuses to fix
- Abilene, TX, USA
The steering column is bad and needs replacing and the steering assist relay module and wheel position sensor, this is identical to the models produced at the Kansas City plant. My son was driving and the electric steering assist went totally out and required extreme force to turn the vehicle safely. This could have had life threatening potential had he not maintained control
- Columbus, OH, USA
The contact owns a 2009 Ford Escape. When the vehicle was started, the power steering seized. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 171,000.
- Petaluma, CA, USA
My vehicle began experiencing a stiff steering wheel after leaving walmart Saturday 10/6/19. It was then towed 10/9/19 to Firestone at which time they installed an alternator to supposedly to eliminate the stiff steering wheel, which was fine until 1/5/2019 at which time upon driving on the expressway I-290 heading to elgin from bellwood at 45 miles per hour or so I began experiencing a stiff steering wheel again. I had to turn around with great difficulty and fearfully back to bellwood and park vehicle at aunt's home and wait for another tow back to Firestone again. I was told on 1/7/19 by fausto, service manager of Firestone that is a defect. They informed me that there is a recall with Ford regarding this matter. I informed them that the recall didn't apply to my particular vehicle, but in another batch recall #14S05. So, I had my vehicle towed to Ford on 1/11/2019. I was previously told in early October, 2019 by Ford that my vehicle did not fall under the recall. I don't get why I am stuck with this bill for something that I perceive as a defect and should be added to the recall list in my opinion. Ultimately, on today 1/11/2019 I was charged $1,578 plus the cost of an alternator on 10/11/2018 to Firestone pursuant to the stiff steering wheel issue. This doesn't seem fair that because I am not in a particular batch I have to assume this responsibility, but I know that I am not alone. I purchased my vehicle at 17,781 miles so I virtually have only driven this vehicle on the neighborhood streets. It has never been out of town, and once to South holland, Illinois in all of this time. Please can someone help pursue this recall in the best interest of myself and other consumers of this Ford manufacturing product defect. Its stated on my receipt that it is code B81342 internal fault. See attachments. Thank you.
- Chicago, IL, USA
"takata recall" I called Ford in November 2018 to check for any recalls. I had 2 they said the parts had to be ordered and they would call me back for an appointment as soon as the parts came in. I got a call the beginning of December. I took my car in for the steering recall. Then on January 12 2019 my steering got really stiff on me while driving on the city street to go pick up my daughter from her school. Monday January 14th I took my vehicle in then I get a call saying its nothing they can do cause it don't have to do with the recall but clear across the message board it says "power steering assist fault " same recall now they telling me 1700 to fix it. I have had my truck almost 2 years come March and never had an issue with my steering until I took it in for the recall.
- Hampton, VA, USA
Corrections from original complaint#11165049 indicated by * asterisk. I called Ford in October for recall #14S05, because my steering wheel began to stiffen up to the point that I was unable to drive it. I was told by Ford that my vehicle did not fall in that batch of recalls. Ford stated I would be responsible for any work done. I had credit with Firestone so fortunately, I was able to take it there for this stiff steering. Firestone did complete a brake inspection and replaced the alternator, and air tire pressure sensor on Oct. 11, 2018. I have had my car towed home, then to one car repair place and then to Firestone car care service center causing me to spend cash money for one tow, and one by triple aaa both in one day, and now this recent tow exhausted all my tows with triple aaa. I can't re-tow until/19/2019 for renewal, but run the risk if is the same problem they still may not tow meaning additional money out of my pocket on a retired pension. On. 5, 2019 stiff steering issue returned. I was about to head for elgin, Illinois and on the expressway, and noticed when changing lanes the steering wheel began to stiffen. I pulled over and had to determine what was I going to do. I managed to get back on expressway turn around and return to my aunt's home, and then the wheel got extremely stiff especially when turning. I parked the vehicle and called for a tow to Firestone since I thought it was something they may have done incorrectly. Firestone called me and stated that this issue was beyond their capability. It is a defect, and I need to take it to Ford.
- Chicago, IL, USA
1/9/19 followup on a correction for complaint #11165049 to say that this incident happened on 1/5/19 not 12/5/19. I apologize for any confusion. I will also send additional information regarding the results from Firestone. I will then be towing my vehicle once more to al piemonte Ford for possible repair. I feel that this should be investigated and placed as a recall regardless of if it belonged to a particular batch of vehicles, which is what I was told by Ford in October. If this is there defect why shouldn't they be responsible for it when I have held of my part and paid for the vehicle and kept up with maintenance. Thank you for your time and consideration in this matter. Sincerely,
- Chicago, IL, USA
I called Ford in octoberfor recall #14S05, because my steering wheel began to stiffen up to the point that I was unable to drive it. I was told by Ford that my vehicle did not fall in that batch of recalls. Ford stated I would be responsible for any work done. I had credit with Firestone so fortunately, I was able to take it there for this stiff steering. Firestone did complete a brake inspection and replaced the alternator, and air tire pressure sensor on Oct 11, 2018. I have had my car towed home, then to one car repair place and then to Firestone car care service center causing me to spend cash money for one tow, and one by triple aaa both in one day, and now this recent tow exhausted all my tows with triple aaa. I can't re-tow until Oct. 15, 2018 for renewal, but run the risk if is the same problem they still may not tow meaning additional money out of my pocket on a retired pension. On Dec. 5, 2018 stiff steering issue returned. I was about to head for elgin, Illinois and on the expressway, and noticed when changing lanes the steering wheel bagan to stiffen. I pulled over and had to determine what was I going to do. I managed to get back on expressway turn around and return to my aunt's home, and then the wheel got extremely stiff especially when turning. I parked the vehicle and called for a tow to Firestone since I thought it was something they may have done incorrectly. Firestone called me and stated that this issue was beyond their capability. It is a defect, and I need to take it to Ford.
- Chicago, IL, USA
Intermittent power outage of steering while driving. Causes unsafe steering and low speed driving, Ford admits problem closed recall. Vehicle has 35500 miles well maintained. When steering power stops hazard driving condition will ca use accident.
- Menomonee Falls, WI, USA
I was on my to work one morning entering the interstate on ramp and I lost power steering which almost caused me to have an accident. Making it extremely hard to steer the vehicle. Upon taking it to my local Ford dealership they told me my power steering torque control module was failing. This was a recall on Escapes from 2008 / 2011, but they said my particular VIN was not part of the recall"?" upon further investigation myself I'm seeing where numerous Ford owners were having the same issue and like myself had to pay for this repair out of pocket...not cheap I may add. It seems that someone will have to loose their life as a result of this defect before a recall is issued for (all) models in this time frame... what a horrible thing for Ford to put their consumers and their families in jepordy due to these defective parts. I would like to see full recall on all models between this time frame. Also vehicles to be fixed at Ford expense before someone looses a loved one. And reimburse those of us who have had it fixed at our expense....
- Locust Grove, GA, USA
In 2014, Ford had an electric power steering recall, 14S05, for Escapes. I had a dealership perform the code reprogramming in October 2014. Four years later, the power steering went out. There are less than 50,000 miles on the car so there's not a lot of wear and tear on the vehicle. I called the dealership and Ford customer service and they both said that since I brought the car in for the recall, there is nothing more they will do. This seems like it was a known issue at Ford and they found a way around having to fix all the cars they made with faulty power steering. I'm the original owner of the Escape so I know that it has been lightly used.
- Waldwick, NJ, USA
Purchased the vehicle in January 2017. Approximately mid December 2018 a code popped up on my dash "power steering assist fault" and the steering wheel shakes as I drive. I code is continuously on. I contacted Ford, who tell me there was a recall on the 2009 Ford Escape in 2016 for this exact code, but because my vehicle was not assembled in Kansas City, that they cannot fix it under the recall and I would have to pay for it out of pocket. I don't feel this is right, as this is a safety issue and could be dangerous if I lose my power steering while on the road.
- Brighton, CO, USA
Power steering stopped working while driving on a city street and then power steering came back. When I shut off the vehicle and restarted it, the power steering is still not working. I have not driven the car since because of safety concerns. I was told by Ford that my Escape was not part of the national recall.
- Pawtucket, RI, USA
I took my vehicle in for a recall on the power steering, they updated the software and the problem was temporarily fixed. Weeks later the power steering failed completely while driving almost resulting in a crash. The Ford dealership has stated that the recall is closed and the failure of the power steering is not their fault, charging thousands for a repair of the entire steering column.
- Wyandotte, MI, USA
Power steering failed and stopped working while drivingu
- Oxford, MI, USA
The contact owns a 2009 Ford Escape. When the vehicle was started, the contact found that the power steering assist failed. The contact was able to drive the vehicle to ganley Ford (2835 barber road, norton, oh 44203, (800) 942-6305) where it was diagnosed that the power steering assist angle malfunctioned. The dealer stated that the VIN was excluded from NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,874.
- North Canton, OH, USA
The contact a 2009 Ford Escape. While the contact's daughter was driving 30 mph, the steering went into manual mode and the steering wheel became difficult to turn. As a result, the vehicle ran off the road. There were no warning indicators illuminated. The contact called manley motors (1800 N state St, belvidere, il 61008, (888) 388-4940) and was informed of the diagnostic testing fees. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was repaired in 2014 per NHTSA campaign number: 14V284000 (steering). The failure mileage was unknown. Consumer stated daughter owns vehicle and only solution is to replace the steering column.
- Belvidere, IL, USA
Was part of recall 14S05 by Ford they replaced a sensor but vehicle still gets stuck in manual steering mode and will not allow you to steer, so the electric power steering never works
- Louisville, KY, USA
Recall #14S05 initiated in 2014 was repaired at the time of the recall. Problem with the steering torque sensor recurred on Jan. 2018. I had the problem corrected at my own expense. Would like to see the recall reissued so I may be reimbursed by Ford. When the power steering failed I was driving out of a parking lot. I made it home ok but I narrowly avoided an accident just before arriving to my house due to the steering failure. Please see supporting documents of the original recall and my repair documents in Jan. 2018. I puchased the vehicle from a private party in August 2015 I was not aware of any recall at that time or at the time of the failed repair from 2014.
- Mukwonago, WI, USA
- South Bend, IN, USA