Re: VIN [xxx] 2010 Ford Escape safety recall notice 14S05/nhtsarecall 14V-284 the power steering failed making the vehiclevirtually impossible to drive on 7/20/20. I made an appointment with larry miller Ford Lincoln draper, 11442 S lonepeakparkway, draper, ut 84020 on 7/21/20. When I took the vehicle to the dealership they said there was no current recall on thisvehicle and that the part #cl8Z*3F818 torque steering sensor was defective causing the power steering to fail. The service department at the dealership said that the Ford Motor Company was quick to reject repair for recalls or warranties as it is a direct expense to Ford Motor Company. They said my recourse was to contact Ford Motor Company which I did at the dealership. After contact Ford motor the customer service representative stated that there would be no recall would be honored as the recall was already performed in 2014 with the previous owner and only the software was updated. The estimate of repairs at larry miller Ford Lincoln draper was $922.97, which, as a single woman, I have had to have a repair shop replace the sensor. Lastly, as I am difficult to reach during the day so please contact my father [xxx] at [xxx]. thanks for your help in this matter. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- South Jordan, UT, USA

Driving vehicle down highway at approximately 70mph, hit bump from road construction. Surface was slightly elevated, steering wheel jerked and then was tilted approximately 30 degrees off center to the left. Lifted vehicle and inspected, found K-frame on passenger side was rotting through and had partially detached. Causing alignment to change. Not much material is holding it on still.

- Madison, WI, USA

A vibration sporadically occurs in the steering wheel when idling mostly but not only. At first I thought it was related to the A/C unit but it happens whether on or off. Temperatures are not affected on gages. I believe this was why the vehicle only had 55,000 miles on it when I bought it in 2018. The vibration occurs when moving or stationary when it happens its seems completely random. It has been happening noticeably for about a year now. At least noticeably. Probably unrelated but the vehicle has always had something a little off about the engine when I bought it. It seemed a little louder than it should be and not as smooth I thought it should have been. So it might been an issue the whole time but becoming more noticeable. When it happens it usually happens for 30 seconds to a minute but has lasted longer. Once it wouldn't go away at all until I turned the car off and restarted it. I took it into a Ford dealership about 4 months ago and explained the issue not as well as I am now since more time has passed and thought maybe it was a trottle body valve issue I read about and they said no there is no issue with that. Reading forums it sounds like it might be related to the power steering control. It is causing the steering wheel to vibrate so maybe it is a power steering issue.

- Charleston, SC, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving 70 mph, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The vehicle was taken to dahl Ford Lincoln located at 561 theater rd, onalaska, wi 54650, (608) 779-2886, where the dealer was made aware of the failure. The vehicle was taken to two independent mechanics who were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact associated the failure with NHTSA campaign number: 10V222000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was approximately 130,000.

- Onalaska, WI, USA

Steering quit while driving Ford denies that the recall 14S05 not only that I almost had accident due to sudden loss they want me to pay $2000 for faulty steering assembly when they know it?S not working.

- Davenport, FL, USA

Steering went out while I was driving down the road almost got into an accident it is an electronic steering device that in other vehicles produced out of the Kansas City plant have a recall on him but apparently mine does not I cannot steer my vehicle it just shuts off it's electronically this is a serious safety concern I cannot drive my vehicle yes it is 10 years old yes it has over 80,000 miles but I have several other Ford vehicles that have well over 200,000 miles and I have no issue with the steering other than this one with its electronic steering which I do see there are recalls for certain Escapes produced during that year out of the Kansas City plant and now Ford wants me to pay over $7000 that she just fix something that they should've corrected.

- Davenport, FL, USA

Steering wheel locks up as if the power steering is going out. Started today for the first time turning right into a gas station and I had to slam on my brakes so that I wouldn't hit the guy coming out since I was so unprepared for my power steering to go out! I had the recall fixed years ago and somehow...its back! I see that this is a common issue with these vehicles.

- Newport, KY, USA

While driving, the vehicle suddenly became extremely hard to steer. The dash displayed 'power steering assist fault'. I was over 20 miles from home on a very curvy canyon road. It was very difficult to keep the vehicle in the road. This is very unsafe that this could fail without notice. I saw that some Ford Escapes have recalls for this issue but not mine. There should be a recall on all these cars if this is going to be a recurring issue. I saw that there were many compliments about this from other Ford Escape owners.

- Georgetown, CA, USA

My car has an steering assist fault, the steering wheel gets hard to handle, it was going on an off but now on my odometer it shows that it has a steering assist fault, I tried calling Ford, but no answer, also I tried the website and when I put my VIN number it would show no recalls.

- Linden, NJ, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, the vehicle was difficult to steer. The vehicle was turned off and turned on however, the failure persisted. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering wheel needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a solution to the failure however, the VIN was not included. Matt bowers Ford (3724 veterans memorial blvd, metairie, la 70002 (504) 887-8410) and the manufacturer were notified of the failure. The approximate failure mileage was 99,000.

- New Orleans, LA, USA

Steering wheel shaking vigorously when idle and low speeds. Full power steering loss, with power steering system fault code shown.

- Littleton, CO, USA

Turning into a driveway my car started giving a warning beep, on control panel it said power steering assist fault, had no power steering, thought once it was drove and shut car off it would reset but that didn't happen. Still have no power steering, saw there had been a recall on this before I got the car but if this got fixed at that time it has happened again.

- Philadelphia, TN, USA

The contact owns a 2010 Ford Escape. The contact stated that while her daughter was approaching a stop light, the power steering ceased with the power steering warning light illuminated. The vehicle was towed to basil Ford (1540 walden ave, buffalo, NY 14225) where the vehicle was diagnosed with a power steering failure. The vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering) however, the repair failed to fix the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Buffalo, NY, USA

Was driving down the road in my car started acting funny.my steering wheel would just shack back N forth while drive or in park. When driving after about a week my power steering assist fault comes on.it was on for about three days.I go to get in my car to leave crank up car put it in drive in I can barely turn left to right.

- Columbia, LA, USA

Steering wheel vibration getting worse by day seat belts in back don't work properly. Sometimes dont work at all breaks dont work after carwash.

- Phelan, CA, USA

The contact owns a 2010 Ford Escape. The contacted stated that while driving approximately 30 mph when attempting to steer either left or right, the steering wheel became extremely difficult to maneuver. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA campaign number: 14V284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Farmington Hills, MI, USA

My mother was driving the vehicle today straight on a street and she lost control of the vehicle and almost hit another vehicle (only by gods grace she was spared from a deadly accident). I went to look at the vehicle at her home and found out the right lower control arm where it is bolted to the front suspension cross member was severely fatigued that was corroded badly broke off unexpectedly without any warning at all. I then researched this issue afterwards and there were several complaints on line of vehicle about this same safety issue. I may be seeking legal counsel from todd tracy law firm of dallas tx. For this possibly deadly and severe defect that was not properly addressed from Ford and NHTSA to consumers and is a hidden ticking time bomb putting people in danger. Why have you not notified people of this issue? I cannot be the first and only one with this issue.

- West Bridgewater, MA, USA

The outlined recall for the power steering on this vehicle was recalled. According to the NHTSA website, it has been repaired. Despite this, this problem has resurfaced. I am unsure what to do about this. As power steering is a very concerning safety issue. The steering wheel is twitching while driving and while idling. It is getting progressively worse as days go on.

- Ovid, MI, USA

While driving, the steering will shut off suddenly after a small "click" sound and the power steering is suddenly gone. The battery symbol will light up randomly. All of the electric components will fail when the steering does, including the entire dash, heat/ac, radio, heated seats. It has happened when the vehicle is in motion on city streets multiple times. Sometimes the car works perfectly, other times the power steering refuses to reengage for a while. It has happened while driving forward and reversing. It doesn't seem to matter what speed I'm going, if it decided to shut off it's just gone.

- Rockford, IL, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 25 mph, the vehicle lost power steering assist and became difficult to turn in either direction. After turning the vehicle off and restarting the vehicle the message 'power steering' displayed on the instrument panel while the failure persisted. The local dealer olathe Ford (1845 E. Santa Fe St. Olathe, ks) was notified of the failure but no assistance was offered. The manufacturer was not notified. The failure mileage was 165,000.

- Spring Hill, KS, USA