The contact owns a 2010 Ford Escape. The contact stated that the electric power steering warning indicator was flashing. The contact was concerned that the steering wheel could seize at any moment. Bethlehem Ford (2135 w union blvd, bethlehem, pa 18018, (610) 867-8641) was notified of the failure and indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering); however, the vehicle exhibited the same failure as the recall campaign. The vehicle was unable to be safely driven and was not repaired. The manufacturer was notified of the failure. The vehicle was not included in NHTSA action number: DP15001 (steering). The failure mileage was not available.

- Fountain Hill, PA, USA

Steering column began to loosen and shake, impairing steering ability. Mechanic said the problem was with the electronic power steering (code B2278), which was covered by recall 14S05, which included the factory and year of my vehicle. However Ford says this recall was VIN-specific, so they would only repair some of the vehicles with this problem.

- Shaker Heights, OH, USA

Power steering lost intermittently. Power steering module assembly was fixed under recall in 2015 but has failed again. Ford wont stand by the part they fixed it with. This is a major safety concern on the road when you lose power steering due to a failed part.

- Blaine, MN, USA

The contact owns a 2010 Ford Escape. While idling, the vehicle vibrated violently and the power steering assist warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the B2278 steering shaft torque sensor malfunctioned. The contact was informed of NHTSA campaign number: 14V284000 (steering) and took the vehicle to sunrise Ford of North hollywood (located at 5500 lankershim blvd, los angeles, ca 91601, (877) 510-8967); however, the VIN was excluded from the recall. The contact was informed that there would be a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 114,173.

- North Hollywood, CA, USA

Leaving work for lunch my power steer stopped working. I looked into recalls and filed a complaint with Ford after I was told that my vehicles make model and year had been recalled for this exact issue. But only a couple hundred thousand made in a certain plant and mine didn't qualify.

- Granger, IN, USA

Power steering failure. Ntsa campaign number:14V284000. Ford recall number: 14S05. Call placed to Ford customer relations at 800-392-3673 on 04-15-2019. Representative said Ford will not provide no cost service for this safety issue and any cost will be customer responsibility. Next step" contact attorney"

- Grand Haven, MI, USA

Power steering went out while driving. Canister purge valve and entire steering column was replaced.

- Charlotte, MI, USA

While I was driving I heard a click and lost my power steering. It came back and then off again. I had to pull over and turn off my ignition. I waited a few minutes and re-started it, it again kept going back and forth between power and manual steering while driving at 35 mph down back roads to my home.

- Loudon, NH, USA

I have a 2010 Ford Escape and the power steering assist fault came up on the dashboard and my power steering no longer works. I have taken it to 2 different Ford dealers in el paso, tx and they say that there's no recall. I don't understand why not, there are several Ford vehicles that have been recalled but my vehicle is not. Why? my husband was driving the vehicle at the time it occurred there was no warning it just went out--the power steering. I have kept up with my cars maintenance and before my husband left out of town I made sure that the oil was changed and all was good with the vehicle. I asked the Ford dealer if it needed power steering and they said no its electrical. Now I've been driving my 2010 Ford Escape with no power steering.

- El Paso, TX, USA

The contact owns a 2010 Ford Escape. While driving various speeds, the steering wheel shook violently and the power steering ability failed. The vehicle was taken to an independent mechanic where it was diagnosed that the charge sensor needed to be repaired. The vehicle was not repaired. The contact called dorian Ford (35900 gratiot ave, clinton twp, mi 48035, (586) 792-4100) and was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

- Clinton Township, MI, USA

The contact owns a 2010 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering). The vehicle was taken to mike white Ford of coeur D'alene (315 w clayton ave, coeur D'alene, id 83815, (208) 664-9211), but the part was not available. Instead, the dealer updated the software. In addition, the contact stated that the electric power steering indicator flashed and the steering wheel was extremely difficult to turn in either direction. The dealer diagnosed that the torque sensor needed to be replaced. The remedy was not provided and the contact was expected to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failures and provided a case number. The failure mileage was not available.

- Rathdrum, ID, USA

The contact owns a 2010 Ford Escape. While driving approximately 35 mph, the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the steering column assembly was faulty and needed to be replaced. The steering column assembly was replaced and the failure was remedied. The local dealer and manufacturer were not notified of the failure. The failure mileage was 106,000.

- Medford, MA, USA

My 2010 Ford Escape was part of recall 14S05 which dealt with the sudden loss of power steering. I was notified of this recall in 2014 when I had no problem with the power steering but after receiving the notice, I took the vehicle to the local Ford dealership where they reprogrammed the pscm. The power steering actually failed this year while my wife had the vehicle out of town. It was necessary to remove and replace the steering column at a cost of $1265.43 which Ford refuses to pay even though this repair is specifically listed in the original recall. Had I not taken the vehicle to the dealership when I first received the notice, the cost would have been covered. The steering failed while driving and making a turn on a side street. I can provide all relevant documentation.

- Cary, NC, USA

Power steering assist fault message came up on dashboard while pulling into parking space. Loss of power steering. Vehicle undriveable. After further investigation it appears despite a recall #14S05 being done by first owner in October 2014 same issue has again happened. Thankful this happened in a parking lot, not while going 65 mph on a highway. This is used by our 20 year old daughter who is still a fairly new driver. When we called Ford they told us secondary repair is on us since recall was already preformed. Extremely disappointing that safety is not their first priority; secondly that they do not stand behind fixing what clearly seems to be a manufacturers defect that could lead to a very different outcome. Mileage tbd. Unable to read dash with error message.

- Verona, NJ, USA

Driving at 50mph, total loss of power steering nearly causing a major accidebt, electric steering assist light on. Same problem as 2014 recall but according to Ford apparently this VIN isn't covered. Pathetic response to a major safety issue.

- Kansas City, MO, USA

The contact owns a 2010 Ford Escape. While driving 25 mph, the power steering warning indicator illuminated and the power steering seized. When the vehicle was turned off and restarted, the power steering worked momentarily and then suddenly turned back off. The vehicle was taken to an independent mechanic. Stuart powell Ford Lincoln Mazda (255 S danville bypass, danville, ky 40422) was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

- Harrodsburg, KY, USA

The contact owns a 2010 Ford Escape. The contact stated that the power steering failed. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The failure mileage was 196,000.

- Bogalusa, LA, USA

Power steer assist disabled even after Ford recall was supposed to fix. Causing very dangerous driving with the owner not having ability to steer vehicle loss of power steering. Recall on the steering issue only a band-aid does not truly fix issue. Wife driving home in vehicle power steering stops working with kids in car driving on city streets, she was also unable to steer vehicle due to the lack of power steering very hard to turn the wheel. Needed to meet wife to get car so I could drive it back still very difficult for myself and I am a strong person.

- West Chicago, IL, USA

Suddenly lost electric steering while idle but apparently not included in recall

- London, OH, USA

The contact owns a 2010 Ford Escape. While driving 25 mph, the steering wheel became difficult to turn. After not driving the vehicle for two days, the vehicle operated as designed. There were no warning indicators illuminated. The vehicle was taken to matthews Ford Lincoln (610 E perkins ave, sandusky, oh 44870, (877) 395-3736) where it was diagnosed that the system needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 195,000.

- Sandusky, OH, USA