While towing my 2011 Ford Escape limited behind my rv bus, the transmission burned up. I did everything that was taught to me by Ford dealership in gurnee, il, camping world in fox lake, il and the Ford manual. The madison, Tennessee Ford dealership tried to blame roadmaster for the problem. Roadmaster is the maker of the towing system (bars, electrical wiring for lights and the even brake system). That made no sense at all. I challenged them on that and then they asked me to go over what I do to tow the vehicle and after I explained all the steps, they said that I did everything correctly. I drove no faster than 60 mph in my whole trip (Chicago to nashville) and even stopped every 3-4 hours to start the vehicle and go through the gears, as taught. This vehicle has 7600 miles on it and just 1200 miles towing on it. Seems to me that this dealership and Ford does not want to admit that its own transmission did not want to lube itself to keep it from burning up. Ford has not answered any of my 2 emails sent to them about this and the dealership just keeps brushing me off. They also told me they needed permission from me to take apart the transmission to see what they need to replace. Why, I do not know that they needed permission. I had it towed there to get repaired. It is clearly some defect within the transmission, they just do not want to own up to it. The consumer sent in an update via portable: Just wanted to give you an update on this. Ford called me yesterday afternoon and said that they will pay for everything now. I told them I was doing these complaints and finally someone called me. So, unknown if you still want to post it or not. I wanted to let you know of this. It may take a week or so before I can get my car, the dealership is claiming it may take that long to get the parts.

- Deerfield, IL, USA