10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 40,136 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Escape. The contact noticed an abnormal fuel odor in the vehicle. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The pundmann dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- St Peters, MO, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact noticed a fuel odor whenever the fuel tank was filled. The contact called the jensen Ford dealer at 641-753-550 who informed the contact that the parts were not available. The manufacturer was made aware of the issue over a year ago and informed the contact that the parts would be provided. The approximate failure mileage was 26,000. VIN tool confirms parts not available.
- Marshalltown, IA, USA
Right now the fuel pomp stop working and the car turns off and then after a while turns on again. It was on a local street.
- Paterson, NJ, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact stated that he smelled fuel throughout the vehicle immediately after fueling. The failure mileage was unknown. VIN tool confirms parts not available. Parts distribution disconnect...updated 10/25/17 updated 10/27/14
- Coldwater, MS, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (colley Ford 1945 auto centre dr, glendora, ca 91740 (909) 592-4131) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Dimas, CA, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The joe cooper Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Edmond, OK, USA
Defective throttle body. Car died repeatedly when trying to drive. Had to have car towed. Ford refuses to reimburse me for towing and I think they should do so.
- Houston, TX, USA
My Escape has Ford recall #16S41 on it. I began to smell a strong gasoline smell around my car. I took it into my local dealership for repairs and it was diagnosed with the recall issue. Even though this recall has been in place since Nov/Dec of 2016 there is still no part to repair it 8 months later. The dealership said they were going to replace it with a part that has the same defect/recall. I do not feel comfortable with this. There is an increased risk of fire due to fuel leak. This time I could smell gas. Will I next time? what if the car had been parked in the garage where fumes could build up and something sparked and our whole house exploded. I cannot continue to put myself, my children and friends and family (including other children) in my car when I do not feel that it is safe and Ford cannot certify that it is safe. They do not have a date for when the replacement part will be available and they refuse to give me a rental or loaner vehicle. They are reporting that there have been no injuries or fatalities to date due to this recall. Are they waiting for that to happen before they protect consumers" are there not limits to the amount of time they have to remedy and dangerous safety recall? I also find it interesting that this recall went into effect in December of 2016 which is pretty much the exact time that all of those vehicles 5 year warranties would be expired. Coincidence"
- Corona, CA, USA
I was in the process of turnig off our street and driving a short distane up our driveway to park outside our garage when my vehicle lunged forward into the garage doing considerable damage to the contents and structure. I then backed the vehicle out of the garage to avoid further damage.since I had the distinct impression that the engine was overpowerinhg the brakes I decided to turn the ignition switch off to stop the vehicle. It was then I determined that tongue of the boat trailer had severed the filter on the vehicle engine spurting the contents of the oil sump on the driveway and the trailer was impaled in the grill of the vehicle. It was also observed that the trailer had propelled the high pressure washer stored alongside it when the trailer was pulled from the garage by the vehicle.07
- Grosse Ile, MI, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The lugoff Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sumpter, SC, USA
Manufacturer recall number16S41 NHTSA recall number16V777 summary on certain vehicles, the fuel delivery module (FDM) may develop a crack in the vertical portion of the fuel supply port that could result in a fuel leak. Safety risk a fuel leak in the presence of an ignition source may increase the risk of a fire. Manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, recall status recall incomplete, remedy not yet available have not been notified by manufacture. Dealership has not been contacted. Consumer concern: Vehicle fire.
- New Bloomfield, PA, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact had not experienced a failure. (VIN tool confirms parts not available. Parts distribution disconnect).
- North Chesterfield, VA, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: Koons Ford, security blvd, batimore, Maryland, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/29/17 the consumer stated the vehicle was traded in.
- Littlestown, PA, USA
The contact owns a 2011 Ford Escape. The contact stated that the vehicle was included in NHTSA campaign number: 16V777000 (fuel system); however, the remedy part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Denver, CO, USA
Since I purchased my vehicle (original owner) in February, 2005 I would smell gas fumes when I filled my tank with fuel. Started not filling tank all the way to avoid fuel odor in my vehicle. Received safety recall notice 6S41/NHTSA recall 16V-777 in December, 2016 for fuel delivery module. Contacted autonation Ford dealership in frisco, tx and was told part was not available. Contacted them again in April and then June, 2017. Was told, "part not available". I explained I smell a fuel odor in my vehicle & the recall letter from Ford states if your car exhibits symptoms of fuel odor then immediately contact dealership for a service appointment for diagnosis and repair relating to this safety recall. Was told, "part not available". nothing dealership can do. I contacted Ford customer relations (866) 436-7332 on 6/16/17 and was given case # 12533821 by ralph. Once again contacted autonation in frisco & was told they do not have the part, therefore, nothing can be done. Called Ford customer relations again and then jennifer said, "nothing can be done at this time". fuel odor is still there if I fill up my fuel tank. Very concernedi have a leak but have not noticed anything under my car on ground.
- Frisco, TX, USA
The contact owns a 2011 Ford Escape. The contact stated that the vehicle emitted a fuel odor. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The bell Ford dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
- Fords, NJ, USA
The contact owns a 2011 Ford Escape. The contact received a recall notification for NHTSA campaign number: 17V777000 (fuel/ propulsion system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer, southbay Ford/Lincoln in hawthorne, California, confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Hermosa Beach, CA, USA
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The koons dealer (1051 East broad street falls church, va 22044) confirmed that the part was not yet available. The manufacturer was notified of the issue and informed the contact to call the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
- Arlington, VA, USA
Losing power and RPM intermittantly, check engine light comes on, but resets after engine is shut off - throttle body issue, but the VIN is not under the current recall
- Minnetonka, MN, USA
- Valencia, CA, USA