The contact owns a 2011 Ford Escape. The contact stated that while his wife was at an intersection and attempting to make a left turn, the vehicle lost power steering inadvertently. There was no warning light illuminated. The contact's wife turned off and restarted the vehicle; however, the failure persisted. The contact's wife was able to drive on a straightforward roadway to his daughter's residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

- Albuquerque, NM, USA

Steering goes out randomly. Steering becomes very stiff and sometimes corrects itself after turning vehicle off and back on.

- Kansas City, MO, USA

My car is a 2011 Ford Hybrid Escape and is having the same safety recall 14S05 issue for Ford models; 2008-2011 Escape and Mariner Vehicles Electric Power Steering, yet my car was not included within this recall. Problem: without any warning displayed on my car's instrument cluster message center the power steering goes out while driving. The steering wheel becomes very hard to steer, making it a safety issue for me to drive safely on the road. This problem started about a month ago (October 10, 2023} and it occurs intermittently. The problem can occur at any point of driving; from departure of being parked or during driving, the car will become hard to steer. Our Mechanic confirmed this problem through an auto diagnostic given on 11/02/2023 (see Hi-Tech Auto Repair attachment). Additional inspections on my car or the component have not been done by the manufacturer, police, insurance representatives or others.

- Portland, OR, USA

The contact owns a 2011 Ford Escape. The contact stated while driving approximately 15-10 MPH and attempting to make a left turn, the power steering assist failed. The contact was able to maneuver the vehicle with excessive force to the side of the roadway. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed and determined that the power steering assist had failed. The contact was informed of NHTSA Campaign Number: 14V284000 (Steering) and became aware that the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

- Boulder City, NV, USA

The contact owns a 2011 Ford Escape. The contact stated while driving 50 MPH, the vehicle power steering and the A/C intermittently became inoperable. The battery warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 253,877.

- Fredericton, CD, USA

The contact owns a 2011 Ford Escape. The contact stated that on multiple occasions while he or his wife was driving at undisclosed speeds, the steering wheel became stiff and difficult to maneuver. The contact stated that his wife had to turn the vehicle off and restart the vehicle however, the failure recurred. The contact was unsure if any warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.

- Riverdale, IL, USA

While driving on a side street, the power steering failed. The steering wheel was very difficult to turn making it much more difficult to control the vehicle. If it wasn't as early in the morning as it was, there would have been more vehicles on the road and the risk of hitting another vehicle would have been much greater. The inability to control my vehicle made it more dangerous for me and others on the road. Ford Motor Company issued a recall on 2008-2011 Escapes for a problem with the steering torque sensor. I contacted Ford and, even though this vehicle fits the years included in the recall, I was told this vehicle was not included in the recall. There were no warning lights, messages or other symptoms prior to the failure.

- Braintree, MA, USA

The contact owns a 2011 Ford Escape. The contact stated while driving 10 MPH, the vehicle lost power steering assist, causing the steering wheel to become firm. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 133,000.

- Gloucester City, NJ, USA

Hello, I have submitted a complaint to the National Highway Traffic Safety Department on February 4, 2023 to report an issue with my 2011 Ford Escape. My Steering wheel is locking while in motion. I have spoken to a Representative who verified that my vehicle was manufactured in Kansas City, Mo. I viewed the Recall letter that was submitted from the Manufacturing Company on July 1, 2014 with Recall number 14S05. My Case number is [XXX]. I also spoke with a Representative with NHTS DepartmI hope this isent today August 30, 2023 and was advise to Edit and update my complaint. My ODI 11450799. My Vehicle is currently at the Barton Ford Dealership Service Department at 1600 N. Main St in Suffolk Va. This incident has occurred frequently. Again the issue was reported this year in February of 2023. Lately the incident has occurred everyday this past week. I do not feel safe driving this vehicle and I am afraid that having this issue could cause me to get into an accident. I hope this issue can be resolved. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Suffolk, VA, USA

We bought a certified pre-owned 2011 Ford Escape from Simi Valley Ford dealer back in late 2014. We then gave it to our son when he started college in 2018. It has been working okay for him until three weeks ago the steering wheel locked a few times on him while driving and he took it to the local repair shop where he was told that there had been a recall on the 2011 Ford Escapes for issues with steering so his best bet would be to take it to the dealership. He took it to a Ford dealership and they said it needed a new steering column but that it was not covered under the recall (codes did not match). We authorized the replacement of the steering column over a week ago and we keep being told that the part has not shipped from the manufacturer and that they do not have an ETA as to when it will be available. I spoke to another dealership and he told me that FORD is not allowing the sale of this part. Part Number: CL8Z3C529D Steering Column.

- Moorpark, CA, USA

The contact owns a 2011 Ford Escape. The contact stated that while his mother was driving at 5 MPH and exiting a parking lot, the power steering assist failed, and the power steering function was inoperable. However, after driving a short distance, the power steering became operable, and she was able to safely drive the vehicle to her residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the first failure experience occurred three months ago, but the failure had reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

- Athens, PA, USA

The contact owns a 2011 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, while attempting to slow down the vehicle pulled to the right. The vehicle returned to normal functionality however, the failure became a regular occurrence. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the EPS module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

- Columbus, OH, USA

The torque sensor failed while turning left at a stoplight and the power steering didn't work. It was extremely difficult to keep the steering wheel rotated in order to complete the turn. I came very close to hitting the car on the opposite direction at the stoplight and to hitting the curb. The problem has been confirmed by the dealer service center. The Diagnostic Trouble Code (DTC)was B2278. To my knowledge the manufacturer has not inspected the torque sensor. The dealer did say the sensor had a yellow paint or chalk line it and when they received the replacement sensor, the literature called for the entire steering column assembly to be replaced if the yellow paint line was present on the failed sensor. There were no warning lights, checking engine lights, or any other symptoms of the problem prior to the sensor failure. The failure just occurred without warning in the middle of a left hand turn.

- Topeka, KS, USA

The contact owns a 2011 Ford Escape. The contact stated that on several occasions while driving at various speeds while making a left or a right turn, the steering wheel seized. The contact stated that she had to turn off and restart the vehicle to unlock the steering wheel. No warning light was illuminated. The contact-??s father diagnosed the vehicle and retrieved DTC code: B2278. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 190,000.

- Fenton, MI, USA

Power steering fails intermittently with no warning. Causes loss of steering control momentarily, then returns to normal after restarting. It has affected this vehicle sporatically since 152K miles. Odometer reads 156K on 7-10-23. It has not been inspected by any mechanic, dealer, or insurance professional. This is a serious safety risk.

- Acworth, GA, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the steering column before the power steering malfunctioned and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 200,000.

- Vienna, VA, USA

The contact owns a 2011 Ford Escape. The contact stated that on three separate occasions, while driving at low speeds, the steering wheel became difficult to maneuver. The contact was able to turn off and restart the vehicle on each occasion. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and produced code: B1342. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 144,000.

- West Mifflin, PA, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at low speeds, the power steering functionality failed to remain operational. The steering wheel failed to turn with the wheels. The steering wheel was shaking. The steering wheel failed to turn. There was an unknown sound detected outside the vehicle. The tire warning light was illuminated. The navigation system was dimmed and not responding. The vehicle was taken to an independent mechanic who informed the contact about a recall. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 143,000.

- Anchorage, AK, USA

The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the vehicle lost power steering functionality with the steering wheel shaking abnormally. The contact was able to pull over. The vehicle was taken to independent mechanic and the mechanic stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V284000 (Steering). The dealer was contacted, and the dealer stated that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was not contacted. The failure mileage was 120,000.

- Phoenix, AZ, USA

When starting the car the steering wheel shakes and it is hard to turn. Shutting the car off and restarting would sometimes fix it. But now it happens every time. Installed a new power steering torque sensor. That stopped the shaking, but it is still hard to steer. Taken it to a Ford Dealer but they just sit on the car and never get around to looking at it. THis happened at 155,000 miles.

- Omaha, NE, USA