The car was parked, I turn on the engine my son was in the front passenger side with his right leg out the car and door open. I was packing some stuff to the back sit. When the SUV went on reverse while the gear was on park. There is no explanation of how the car went on reverse. The right door was opened and hit a brick fence that was on the sidewalk the inside panel of the broke with the impact and cut my son's leg. Ambulance took him to the emergency room and 10 stitches inside and outside were done to his leg. I complaint to Ford and they told me to take the car to the dealer where I purchased the car 4 days before the accident for proper inspection. The process may take 1 to 2 months. I received a call from service dept saying the there where no mechanical problems found and to pick up the car.police report was submitted and no legal paperwork was received yet from Ford. There are other people complaining about something similar happened but Ford is not recognizing the problem. How I know that a proper inspection was made and that this car is safe?

- Worcester, MA, USA

The contact owns a 2013 Ford Escape. The contact stated that the driver's side rear exterior door handle did not return to the closed position, causing the door to not latch. The vehicle was taken to the dealer. After diagnosis, they advised him that the child safety lock caused the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 10. The current mileage was approximately 1,200. The VIN was unavailable.

- East Greenville, PA, USA