10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 59,152 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Vehicle sputtered and shut off while in traffic at approx. 35 mph. This has happened 3 more times, it is now at the dealer for the 4th time in attempt to repair. Ford has so far been unable to provide the dealer with an adequate explanation or fix. The dealer has been more than cooperative but is at the mercy of Ford. A vehicle shutting off for no apparent reason and without warning could lead to serious injuries.
- Southampton, PA, USA
:the first time experienced a problem, I was driving a stretch of level road, approx 40 mph, and heard a pop sound, I called the Ford dealership service and I was told if no warning light came on.. not to worry and just let them know if the light comes on. It was okay to drive. I already had very low gas mileage, but was informed that I needed to give it 5-10K miles to break in"... however, I soon noticed a drop in miles after pop, but was continued to be told to not worry about it.. "needs 5-10K miles to break in" then told "it's a big engine, it needs up to 20K miles to brake in", etc...). I have taken the car in several times to be checked and they keep saying that they checked everything and cannot find anything wrong with it. The mileage continues to be extremely poor (currently 11.4-15mpg in city and hwy... on a really long straight non-stop drive I might peak at 21mpg- this car is suppose to get 22 city and 30 highway). Last year I spoke with regional rep at Ford who concurred that the mileage was bad and said they would find out what was wrong and fix it. No follow through on their part. Several attempts to contact resulted in no call back. *: the other issue is the lack of pick up power. There is a delay that is a safety concern for me.... as I have had near misses as not being able to get out of the way of a merging truck... because the car hesitates briefly when you push on the gas... then lurches forward. I got the larger engine (2.0L 14 gtdi titanium eco boost) because I wanted to make sure that I had enough power to move when I need to. This hesitation happens a lot. But again, the dealer service dept say that they cannot replicate it, nor find anything wrong. The mechanic informed me that the delay is just the way all the new cars are now because the gas pedal goes through a relay system now, not directly connected to the fuel.
- Newport Beach, CA, USA
The contact owns a 2013 Ford Escape. The contact mentioned that while driving 25 mph, the check engine warning lamp illuminated and the vehicle stalled. The contact mentioned that the vehicle was repaired under recall NHTSA campaign number: 13V584000 ( fuel system, gasoline) and week later the failure recurred. The vehicle was towed to the dealer. The manufacturer made aware of the failure. The failure and current mileage was 15,500. Updated 7/8/14 MA also, the engine overheated.
- Clear Water, FL, USA
I purchased the car in November 2012, I had the car for 2 days before it was recalled and sat at the dealership for 17 days. I have had 2 more recalls for the same issue (fire from fuel system) and now having a recent recall that states I should not drive the car- I was told by the dealership that they can not fix my car for 3 weeks.
- Cherry Hill, NJ, USA
My 2013 Ford Escape stalled twice while going slow on a local road in July of this year. After the second stall (a week apart) I brought it in for service (levittown Ford) and they could not find nor recreate the problem (they had it 4 days). It stalled again twice on Sunday October 13, 2013, once going through the ez pass lane at the verrazano bridge and again about 45 mins later on a secondary road in NJ, again going slow (under 15 mph). We reported this to levittown Ford service and also to corporate. The service department told me that when it happens again we shouldn't restart the car and call for Ford roadside assistance. Corporate has not returned my call. We are concerned that we may get rear ended in a serious accident if the car stalls again and the car / truck behind us doesn't stop in time (e.g. harry chapin on the lie) I don't believe the break lights would go on since the car completely shuts off. We Transport our two grandchildren two days a week from school / nursery school and are extremely concerned. Is there anything we can do?
- Franklin Square, NY, USA
Was driving on manetto hill road in plainview, NY when vehicle stalled. No power to the accelerator. Kept pressing the gas, and the car didn't move. No warning chimes, no appearance of anything wrong-radio was playing, ac, etc. Was able to pull over (roll to the side of the road), put the car in park and restarted it. The computer then showed "engine fault service now" drove to a local gas station, though the car was bucking and difficult to drive. Car was then towed to dealership service station. Have learned that there are multiple tsb's issued for my car, but no recall. Parts are not available so the car remains at dealership service station. I was lucky I was not in rush hour traffic or on/getting on or off a highway when the car died. I shudder to think what would have happened then.
- Plainview, NY, USA
While driving the vehicle engine stalls. No lights, no warning, if gas is not accelerated I have lost engine 4 times. 3 times it wouldn't start while parked, and 4 additional times while driving the engine stalled completely, no warning on the expressway in Chicago. I drove straight to dealer and left it there, had to put car in neutral if I let off the gas in order to rev engine to keep from stalling a 5th time. This has happened over and over the last few weeks. The dealer (fair oaks Ford, naperville, il) is telling me there are no 'codes' showing anything is wrong. This vehicle is unsafe to drive and has 7,000 miles. I have brought vehicle in twice for the same issues, thus far to no avail. I cannot drive this vehicle in this condition. It's unsafe and there is no remedy.
- Naperville, IL, USA
I pulled into the service station for fuel. The attendant placed the gas pump nozzle into my vehicles new style capless gas tank and began to fill the tank full of fuel. Once the tank reached the limit the nozzle shut off, when the attendant went to remove the nozzle it would not release from the car. For over 2 hours my car was attached to the nozzle, until the gas station owner came and had to use a screwdriver to pry it out. Good thing by law in NJ a attendant must be their when the station is open or I would have been stuck, their was no phone reception.
- Highland Lakes, NJ, USA
2013 Ford Escape. Consumer writes in regards to vehicle throttle issues and consumer seeks reimbursement. The consumer stated the throttle response on the vehicle was horrible. The consumer stated there was an abnormal hesitation. The dealer claimed it had to with the new 1.6 no boost engine and the delayed response of the turbo. However, there was no fix for it. Also, the consumer noticed the clock would reset for not reason and the preset radio stations would randomly go blank. The dealer re-loaded the software for the display to fix the issue. However, a week later the radio went completely dead for one day, but came back on the next day. Also, the gas mileage was no where near where Ford indicated it should be ( 23 mpg city, 26 mpg combo, 33 mpg highway).
- San Diego, CA, USA
- Nevada City, CA, USA