The contact owns a 2013 Ford Escape. The contact stated that while driving 50 mph and applying the brakes, the brakes failed. The contact crashed into a concrete lane divider and went airborne. The vehicle crossed over four lanes of traffic before coasting to a stop. The contact sustained a fractured lumbar spine and injuries to the left elbow. The front passenger suffered a head injury, fractures to the lumbar and thoracic spine areas. The contact stated that the front passenger's side seat also failed upon impact. Both of the injured occupants were transported to the hospital from the crash site. A police report was not filed. The vehicle was neither diagnosed nor repaired. The manufacturer was not notified. The failure mileage was 11,000.

- Yukon, OK, USA

Upon taking off driver side seat belt, it would not retract. Pulling out and fastening the seat belt it will not retract and tighten. Took to Ford on Nov. 26th. Said it is a known problem. Have to order parts but was told that seat belt does not function properly but have air bags if anything was to happen. A malfunctioning seat belt is not a warm feeling to drive around with. Big safety issue.

- Piedmont, SC, USA

My wife was driving the vehicle at the time of the incident. The car was at a stop when it accelerated suddenly for a short burst. The brakes did not hold the vehicle in one spot and she tapped the vehicle in front of her cause two minor scratches on the other vehicle's bumper. Our insurance company has been contacted and is in the process of getting the other vehicle repaired. The Escape did not sustain any noticeable damage. The Escape is heading back to the dealership to be looked at. This has only occurred once that we know of but I have noticed once that the vehicle did jump a bit in rpms and speed while driving it at a steady speed on a fairly flat road.

- Frisco, TX, USA