I was driving on the highway and all of the sudden the temperature gauge maxed out and the console said engine overheating. I pulled off to the side and as soon as I put the car in park, the gauge returned to normal. The coolant reservoir was full and the radiator was not unreasonably hot. The check engine light came on at the beginning and went away as soon as I pulled off. I do not know what caused this problem, but it has not been recreated since then.

- Louisville, CO, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 65 MPH, the vehicle started overheating with a warning light on the instrument panel. The contact pulled over to the side of the road and opened the hood and saw coolant leaking all over the engine. The contact added some water in the vehicle and waited a few minutes and drove back to the residence. The contact-??s husband works as a mechanic and diagnosed the vehicle with a cracked coolant reservoir. The vehicle was repaired, and the entire cooling system was replaced however, the failure persisted. The contact took the vehicle to an independent mechanic to be inspected however, the mechanic was unable to duplicate the failure. The contact was informed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- Lakewood, CO, USA

The contact's father owns a 2014 Ford Escape. The contact stated that while his father was driving at an undisclosed speed, the vehicle overheated and loss motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who informed the contact that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was then towed to the dealer and diagnosed that there was coolant found in cylinder number 2 from a cracked head gasket. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was 44,778.

- Prescott Valley, AZ, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle was leaking coolant. The contact stated that the low coolant warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked valve in the coolant system. The contact was informed that the coolant system needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been serviced under NHTSA campaign number: 17V209000 (Engine and Engine Cooling) prior to owning the vehicle however, the contact was relating the failure to the recall. The manufacturer had been informed of the failure and informed the contact that recall had already been serviced. The failure mileage was approximately 103,000.

- Syracuse, NY, USA

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was stationary, the contact noticed that the vehicle was leaking coolant. The contact stated no warning light was illuminated. The vehicle was taken to hub city Ford, Inc. (2909 nw evangeline throughway, lafayette, la 70507) where it was diagnosed however, the mechanic stated that there was nothing that needed to be replaced. The contact wanted a second opinion and took the vehicle to courtesy Ford South (1201 us-167, abbeville, la 70510) where it was diagnosed with the coolant reservoir needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 75,328.

- Youngsville, LA, USA

The contact owns a 2014 Ford Escape. The contact stated that the coolant warning light was illuminated. The contact stated she had to refill coolant reservoir repeatedly. Neither the local dealer nor the manufacturer were notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 66,000.

- Arlington Heights, IL, USA

THE CONTACT OWNS A 2014 FORD ESCAPE. THE STATED THE VEHICLE ENGINE COOLING SYSTEM FAILED. THE CONTACT STATED THAT A MESSAGE WAS RECEIVED ON THE INSTRUMENT PANEL STATING THAT THE COOLANT SYSTEM WAS LOW AND SERVICE WAS REQUIRED. THE CONTACT STATED THAT COOLANT NEEDED TO BE ADDED EVERY TWO WEEKS TO THE VEHICLE FOR THE ENGINE NOT TO FAIL. THE CONTACT ALSO STATED THAT THE COOLANT FAILURE STARTED IN MARCH OF 2019. THE VEHICLE WAS TAKEN TO BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023) HOWEVER, A DIAGNOSTIC WAS NOT PERFORMED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,000. Thermostat and engine coolant temperature sensor needs to be replaced.

- Phoenix, AZ, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 40 mph, the low coolant warning light was illuminated and she heard an abnormal sound. The vehicle was taken to an independent mechanic and was made aware of the failure. The contact stated on August 12, 2020 while starting the ignition, she saw white smoke exiting the exhaust pipe. The contact stated she while inspecting the vehicle, she noticed the coolant was running low. The contact stated she called an independent mechanic and was informed to add coolant and that the vehicle was safe to drive to the local dealer. The vehicle was taken to local dealer tasca Ford located at 250 webster square rd, berlin, ct 06037, (860) 828-3546, where it was diagnosed with needing the engine to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 60,500.

- Berlin, CT, USA

The contact owns a 2014 Ford Escape. The contact stated that the engine overheated while driving. The contact stated that the low coolant level warning light was illuminated. The contact stated that there was evidence of a coolant leak underneath the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coolant reservoir and cylinder head needed to be replaced. The vehicle was not repaired. Cloninger Ford of hickory (1241 us-70, hickory, nc 28602, (828) 328-2221) was contacted and confirmed that the vehicle was not included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 64,400.

- Lincolton, NC, USA

The contact owns a 2014 Ford Escape. The contact stated that while reversing out of her driveway, the instrument panel showed the engine temperature was high and the vehicle started to jerk. The contact pulled over and restarted the vehicle after a few minutes and the warning light disappeared. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine temperature sensor provided an incorrect engine temperature reading. The mechanic referred the contact to fairway Ford (2761 E stone dr, kingsport, tn 37660, 423-578-3600). The contact was informed that the vehicle was previously repaired under NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was repaired at the contact's expense. The manufacturer was made aware of the failure. The failure mileage was 83,333. The consumer stated there was transmission failure as well.

- Gate City, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that white smoke would emit from the engine upon starting the vehicle. The contact also stated that he had noticed that both oil and coolant had leaked from his vehicle as the low coolant warning message had illuminated on the instrument panel. The contact stated that he has to constantly add coolant to the vehicle. The contact had not spoken to a dealer in regards to his failure. Upon investigation, the contact linked his failure to NHTSA campaign number: 17V209000 (engine and engine cooling); however, his vehicle had not been included in the recall. The manufacturer was notified of the failure and referred the contact to NHTSA, they offered no further assistance. The vehicle had yet to be repaired. The failure millage was approximately 50,000.

- Freeport, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at an unknown speed, the engine coolant warning light illuminated, the engine started to overheat causing the vehicle to stall. The contact mentioned that there was white smoke coming from the rear of the vehicle exhaust pipe. The vehicle was towed trotter Ford Lincoln (3801 bobo rd, pine bluff, ar 71603) where it was diagnosed that there was coolant in the engine. The vehicle was not repaired. The vehicle was towed to an independent mechanic where the contact informed the mechanic that the vehicle was repaired under NHTSA campaign number: 17V209000 (engine and engine cooling) 2 years ago. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 90,000.

- White Hall, AR, USA

The contact owns a 2014 Ford Escape. The contact stated that the check engine indicator kept randomly flashing and the vehicle was running hot. An independent mechanic provided a coolant pressure check and found coolant in the reservoir. The mechanic stated that the head gasket was cracked and the compression sensor may need to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer (North bay Ford, 1999 soquel ave, santa cruz, ca 95062, (831) 457-5858) repaired the vehicle, but the failure recurred the next day. The contact also stated that the thermostat was not regulating the heat and the coolant level was fluctuating. The manufacturer was notified of the failure. The approximate failure mileage was 40,992.

- Ben Lomond, CA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at 25 mph, the vehicle experienced deceleration and loss of engine power. The vehicle occupant saw black smoke emitting from the vehicle. Upon inspection of the engine compartment the vehicle occupant saw flames. The vehicle occupant extinguished the fire. The fire department was not contacted. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to courtesy Ford where it was confirmed the failure was due to the recall. The dealer confirmed with the contact that the parts were unavailable for the recall repair. The manufacturer was made aware of the failure and were not able to confirm when the parts were to become available. The failure mileage was approximately 92,000. Parts distribution disconnect.

- Hampton, GA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle experienced the same symptoms as listed in NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to the dealer (university Ford durham, 601 willard St, durham, nc 27701) where it was diagnosed that there was an oil leak that caused the heating system to fail. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer and repaired again, but the failure persisted. The vehicle was not taken back to the dealer for further diagnostic testing and repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 37,225.

- Durham, NC, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was constantly overheating and could not be driven longer than a mile without the failure occurring. The dealer (friendly Ford, 660 N Decatur blvd, las vegas, nv 89107, 1-888-347-5142) was contacted to schedule a diagnostic testing and repair appointment. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was not available. Parts distribution disconnect.

- Las Vegas, NV, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (galpin Ford, 15505 roscoe blvd, van nuys, ca 91343, (818) 787-3800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Los Angele, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the temperature gauge indicated that the vehicle overheated. The contact coasted the vehicle to the side of the road and turned the engine off for a couple of hours. The vehicle was towed to hembrooke Ford (1900 hamner ave, norco, ca 92860, phone number: (877) 384-5006) where it was diagnosed that there was no leak in the cooling line. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the hembrooke dealer, but was not diagnosed or repaired because the dealer wanted to charge for a second diagnostic fee. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was contacted and did not offer assistance. The approximate failure mileage was 59,000.

- Corona, CA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca Ford (1300 Pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 consumer stated she was advised parts not available until end of year 2017 updated 7/24/18

- Hope Valley, RI, USA

The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA