The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (galpin Ford, 15505 roscoe blvd, van nuys, ca 91343, (818) 787-3800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Los Angele, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the temperature gauge indicated that the vehicle overheated. The contact coasted the vehicle to the side of the road and turned the engine off for a couple of hours. The vehicle was towed to hembrooke Ford (1900 hamner ave, norco, ca 92860, phone number: (877) 384-5006) where it was diagnosed that there was no leak in the cooling line. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the hembrooke dealer, but was not diagnosed or repaired because the dealer wanted to charge for a second diagnostic fee. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was contacted and did not offer assistance. The approximate failure mileage was 59,000.

- Corona, CA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca Ford (1300 Pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 consumer stated she was advised parts not available until end of year 2017 updated 7/24/18

- Hope Valley, RI, USA

The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA

The whole car been down; Ford constantly tell me nothing wrong, but the midsize SUV has been in and out of shop Jan.25-Feb.18-Feb.22-and Apr.12 of 2016 now you all tell me what's wrong with this car? I lost 4 days of wages plus 4 days of work and no one knows who should be replacing my lost wages ; plus fees I paid wells roadside services for the two jumps and 1tow. Ford paid for this last flatbed tow, and Ford accommodated the loaners for because of my warranty please call [xxx] to have him to accommodate as well thank you. ( that vehicle does nothing : ) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

The car takes approximately 18-22 minutes to attain a safe and proper inside vehicle temperature. Even with a remote start installed it will usually two starts for the car to reach a temperature that is not dangerous to my infant nephew. I can no longer pick him up without warming car up for half an hour. I brought back to fullerton Ford dealership in NJ and was told by service manager [xxx] that he had the same problem with his Escape. He was able to just get another car. The average person like myself is told to contact Ford corporate and file a complaint. I asked if it was possible to get another Ford Escape or edge ad was told by sales manager [xxx] I would loose my initial down payment of 4000 dollars, they also said they would need another 4000 dollars and increased payments. Nothing I can do except leave car in driveway during winter and make payments. The service invoice clearly states "no fix available". yet they continue to sell this vehicle to general public and dupe us. The dealerships that continue to sell this vehicle should be boycotted and held responsible. They have also lied about mpg on sticker. They claim it will be between 26-32 mpg. Total lie. They blamed the winter fuel mixture. I tried a higher octane and still have no success. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Piscataway, NJ, USA

Due to cold weather, walked out and started car, right foot on brake, right index finger on starter button, left foot on outside parking lot and left hand holding cell phone. After starting car, closed door, went back into office for over 3-5 minutes, did five web searches before sister who works in office came in to my office and told me my car had backed a perfect U, missed 6 vehicles parked outside and hit our office building. My car is just the distance of the sidewalk and wall plus a few feet with window between us, I heard the car running while in office. When I got to car out side it was in reverse, doors locked and idling, no explanation of how it went from opposite direction than direction I pulled in, missed all vehicles. Ford says there is nothing wrong with my car, I had three additional people in my office pictures and video of tracks that are verification that it did it by itself, as best we can figure the park assist took over, had I accidentally knocked it into reverse it would have started backing up with me half in and half out of the car, also am sure that it was in park as can't start it in reverse, I am frustrated with the dealership here that is not really willing to figure out what actually happened, all they will tell me is the check engine light didn't come on. I am requesting information as to whether or not this has been reported by anyone else and where I might be able to get further information as to what can be checked out to figure out what might have made it start moving on it's own.

- Helena, MT, USA