The contact owns a 2014 Ford Escape. The contact stated while the vehicle was stationary, the contact noticed that the vehicle was leaking coolant. The contact stated no warning light was illuminated. The vehicle was taken to hub city Ford, Inc. (2909 nw evangeline throughway, lafayette, la 70507) where it was diagnosed however, the mechanic stated that there was nothing that needed to be replaced. The contact wanted a second opinion and took the vehicle to courtesy Ford South (1201 us-167, abbeville, la 70510) where it was diagnosed with the coolant reservoir needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 75,328.

- Youngsville, LA, USA

The contact owns a 2014 Ford Escape. The contact stated that the coolant warning light was illuminated. The contact stated she had to refill coolant reservoir repeatedly. Neither the local dealer nor the manufacturer were notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 66,000.

- Arlington Heights, IL, USA

THE CONTACT OWNS A 2014 FORD ESCAPE. THE STATED THE VEHICLE ENGINE COOLING SYSTEM FAILED. THE CONTACT STATED THAT A MESSAGE WAS RECEIVED ON THE INSTRUMENT PANEL STATING THAT THE COOLANT SYSTEM WAS LOW AND SERVICE WAS REQUIRED. THE CONTACT STATED THAT COOLANT NEEDED TO BE ADDED EVERY TWO WEEKS TO THE VEHICLE FOR THE ENGINE NOT TO FAIL. THE CONTACT ALSO STATED THAT THE COOLANT FAILURE STARTED IN MARCH OF 2019. THE VEHICLE WAS TAKEN TO BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023) HOWEVER, A DIAGNOSTIC WAS NOT PERFORMED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,000. Thermostat and engine coolant temperature sensor needs to be replaced.

- Phoenix, AZ, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 40 mph, the low coolant warning light was illuminated and she heard an abnormal sound. The vehicle was taken to an independent mechanic and was made aware of the failure. The contact stated on August 12, 2020 while starting the ignition, she saw white smoke exiting the exhaust pipe. The contact stated she while inspecting the vehicle, she noticed the coolant was running low. The contact stated she called an independent mechanic and was informed to add coolant and that the vehicle was safe to drive to the local dealer. The vehicle was taken to local dealer tasca Ford located at 250 webster square rd, berlin, ct 06037, (860) 828-3546, where it was diagnosed with needing the engine to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 60,500.

- Berlin, CT, USA

The contact owns a 2014 Ford Escape. The contact stated that the engine overheated while driving. The contact stated that the low coolant level warning light was illuminated. The contact stated that there was evidence of a coolant leak underneath the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coolant reservoir and cylinder head needed to be replaced. The vehicle was not repaired. Cloninger Ford of hickory (1241 us-70, hickory, nc 28602, (828) 328-2221) was contacted and confirmed that the vehicle was not included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 64,400.

- Lincolton, NC, USA

The contact owns a 2014 Ford Escape. The contact stated that while reversing out of her driveway, the instrument panel showed the engine temperature was high and the vehicle started to jerk. The contact pulled over and restarted the vehicle after a few minutes and the warning light disappeared. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine temperature sensor provided an incorrect engine temperature reading. The mechanic referred the contact to fairway Ford (2761 E stone dr, kingsport, tn 37660, 423-578-3600). The contact was informed that the vehicle was previously repaired under NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was repaired at the contact's expense. The manufacturer was made aware of the failure. The failure mileage was 83,333. The consumer stated there was transmission failure as well.

- Gate City, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that white smoke would emit from the engine upon starting the vehicle. The contact also stated that he had noticed that both oil and coolant had leaked from his vehicle as the low coolant warning message had illuminated on the instrument panel. The contact stated that he has to constantly add coolant to the vehicle. The contact had not spoken to a dealer in regards to his failure. Upon investigation, the contact linked his failure to NHTSA campaign number: 17V209000 (engine and engine cooling); however, his vehicle had not been included in the recall. The manufacturer was notified of the failure and referred the contact to NHTSA, they offered no further assistance. The vehicle had yet to be repaired. The failure millage was approximately 50,000.

- Freeport, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at an unknown speed, the engine coolant warning light illuminated, the engine started to overheat causing the vehicle to stall. The contact mentioned that there was white smoke coming from the rear of the vehicle exhaust pipe. The vehicle was towed trotter Ford Lincoln (3801 bobo rd, pine bluff, ar 71603) where it was diagnosed that there was coolant in the engine. The vehicle was not repaired. The vehicle was towed to an independent mechanic where the contact informed the mechanic that the vehicle was repaired under NHTSA campaign number: 17V209000 (engine and engine cooling) 2 years ago. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 90,000.

- White Hall, AR, USA

The contact owns a 2014 Ford Escape. The contact stated that the check engine indicator kept randomly flashing and the vehicle was running hot. An independent mechanic provided a coolant pressure check and found coolant in the reservoir. The mechanic stated that the head gasket was cracked and the compression sensor may need to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer (North bay Ford, 1999 soquel ave, santa cruz, ca 95062, (831) 457-5858) repaired the vehicle, but the failure recurred the next day. The contact also stated that the thermostat was not regulating the heat and the coolant level was fluctuating. The manufacturer was notified of the failure. The approximate failure mileage was 40,992.

- Ben Lomond, CA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at 25 mph, the vehicle experienced deceleration and loss of engine power. The vehicle occupant saw black smoke emitting from the vehicle. Upon inspection of the engine compartment the vehicle occupant saw flames. The vehicle occupant extinguished the fire. The fire department was not contacted. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to courtesy Ford where it was confirmed the failure was due to the recall. The dealer confirmed with the contact that the parts were unavailable for the recall repair. The manufacturer was made aware of the failure and were not able to confirm when the parts were to become available. The failure mileage was approximately 92,000. Parts distribution disconnect.

- Hampton, GA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle experienced the same symptoms as listed in NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to the dealer (university Ford durham, 601 willard St, durham, nc 27701) where it was diagnosed that there was an oil leak that caused the heating system to fail. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer and repaired again, but the failure persisted. The vehicle was not taken back to the dealer for further diagnostic testing and repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 37,225.

- Durham, NC, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was constantly overheating and could not be driven longer than a mile without the failure occurring. The dealer (friendly Ford, 660 N Decatur blvd, las vegas, nv 89107, 1-888-347-5142) was contacted to schedule a diagnostic testing and repair appointment. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was not available. Parts distribution disconnect.

- Las Vegas, NV, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (galpin Ford, 15505 roscoe blvd, van nuys, ca 91343, (818) 787-3800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Los Angele, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the temperature gauge indicated that the vehicle overheated. The contact coasted the vehicle to the side of the road and turned the engine off for a couple of hours. The vehicle was towed to hembrooke Ford (1900 hamner ave, norco, ca 92860, phone number: (877) 384-5006) where it was diagnosed that there was no leak in the cooling line. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the hembrooke dealer, but was not diagnosed or repaired because the dealer wanted to charge for a second diagnostic fee. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was contacted and did not offer assistance. The approximate failure mileage was 59,000.

- Corona, CA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca Ford (1300 Pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 consumer stated she was advised parts not available until end of year 2017 updated 7/24/18

- Hope Valley, RI, USA

The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA

The whole car been down; Ford constantly tell me nothing wrong, but the midsize SUV has been in and out of shop Jan.25-Feb.18-Feb.22-and Apr.12 of 2016 now you all tell me what's wrong with this car? I lost 4 days of wages plus 4 days of work and no one knows who should be replacing my lost wages ; plus fees I paid wells roadside services for the two jumps and 1tow. Ford paid for this last flatbed tow, and Ford accommodated the loaners for because of my warranty please call [xxx] to have him to accommodate as well thank you. ( that vehicle does nothing : ) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

The car takes approximately 18-22 minutes to attain a safe and proper inside vehicle temperature. Even with a remote start installed it will usually two starts for the car to reach a temperature that is not dangerous to my infant nephew. I can no longer pick him up without warming car up for half an hour. I brought back to fullerton Ford dealership in NJ and was told by service manager [xxx] that he had the same problem with his Escape. He was able to just get another car. The average person like myself is told to contact Ford corporate and file a complaint. I asked if it was possible to get another Ford Escape or edge ad was told by sales manager [xxx] I would loose my initial down payment of 4000 dollars, they also said they would need another 4000 dollars and increased payments. Nothing I can do except leave car in driveway during winter and make payments. The service invoice clearly states "no fix available". yet they continue to sell this vehicle to general public and dupe us. The dealerships that continue to sell this vehicle should be boycotted and held responsible. They have also lied about mpg on sticker. They claim it will be between 26-32 mpg. Total lie. They blamed the winter fuel mixture. I tried a higher octane and still have no success. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Piscataway, NJ, USA

Due to cold weather, walked out and started car, right foot on brake, right index finger on starter button, left foot on outside parking lot and left hand holding cell phone. After starting car, closed door, went back into office for over 3-5 minutes, did five web searches before sister who works in office came in to my office and told me my car had backed a perfect U, missed 6 vehicles parked outside and hit our office building. My car is just the distance of the sidewalk and wall plus a few feet with window between us, I heard the car running while in office. When I got to car out side it was in reverse, doors locked and idling, no explanation of how it went from opposite direction than direction I pulled in, missed all vehicles. Ford says there is nothing wrong with my car, I had three additional people in my office pictures and video of tracks that are verification that it did it by itself, as best we can figure the park assist took over, had I accidentally knocked it into reverse it would have started backing up with me half in and half out of the car, also am sure that it was in park as can't start it in reverse, I am frustrated with the dealership here that is not really willing to figure out what actually happened, all they will tell me is the check engine light didn't come on. I am requesting information as to whether or not this has been reported by anyone else and where I might be able to get further information as to what can be checked out to figure out what might have made it start moving on it's own.

- Helena, MT, USA