10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,368 miles

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« Read the previous 20 complaints

problem #2

Jul 152016

Escape

  • 2,557 miles
In follow up to my original complaint number 10885168, steering assist malfunction while operating on the Massachusetts turnpike, which resulted in a loss of power steering, the dealership confirmed the vehicle needs a new steering rack at 2500 miles.

- West Hartford, CT, USA

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problem #1

Jul 152016

Escape

  • 2,557 miles
Driving my family home from a vacation, I lost my power steering on the Massachusetts turnpike. The vehicle has 2557 miles on it. The dashboard indicated, "steering assist off - service required - I was traveling at highway speed when this occurred and feared for my safety, the safety of my family and the safety of others on the turnpike. I called my dealer who referred me to Ford roadside assistance. The vehicle was flat bedded in to my Ford dealership. I checked the NHTSA website to see if there were any known issues related to steering with my year and model Ford. Although there was none for the 2016 at this time, there was a huge recall with the 2014 Ford Escape for this same steering assist issue. Hopefully, nobody will go through what I did. This issue could have easily called a major accident.

- West Hartford, CT, USA

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