10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 22,020 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My complaint is there is no part available to fix this recall until the 4th quarter. I rent this car on Turo and how can I run my business without this being fixed? I have no choice but to sell this car. I have another Ford with the same recall.
- Kapaa, HI, USA
Inquiring about recall of Ford 1.5 Ecoboost engine and requesting information about consumers with 2013-2019 Ford Escapes why they have not been informed and are treated differently than the 2020-2022 owners. THE CONSUMER STATED THERE WAS A FLAW IN THE SHORT BLOCK ENGINE WHICH ALLOWED COOLANT TO LEAK AND INTERFERE WITH THE ENGINE. THE MANUFACTURER COVERED THE REPAIR COST.
- Washington, IL, USA
Vehicle shakes on acceleration after a complete stop. Not only does it shake, but it is very slow to accelerate, and has put me in a bind during 5 o'clock traffic. The dealership currently has my car as it is still under warranty. The issue started a few weeks ago, and hasn't gone away.
- Eastover, NC, USA
Long block failure. Car available until June 27th for inspection. Car could have stopped operating on interstate. Confirmed by dealer. Not inspected by manufacturer. Warning light on first inspection by dealer who could not find anything wrong. Second warning two weeks later on the 20th of May. Car shudders and stutters on starting and stopping. Told it was safe to drive by dealer until parts can be obtained. Car worse and not drivable for almost 2 months.
- Hampton , VA, USA
The engine light was on and would then go off. For example it was on in late December went off and was not on again until the middle of May. Ford dealer did a pressure test on June 9, 2022 and said coolant was leaking into one of the cylinder in the engine block. I was provided with technical service bulletin 22-2229. I was quoted a repair price of between $8,000 and $10,000. The 2018 escape is 4 years old and has almost 78000 miles. I contacted Ford Motors Monday, June 13 and the representative worked with the dealer and I am going to pay $2,448.28, the remainder is being paid by Ford corporate and the dealer. My repair is schedule June 27, 2022. I have seen many instances on line of this same issue. One even suggested it's a design problem. I hope you look into thus issue. Even though there wasn't a safety issue in my circumstance, who kniws what might happen. I think there should be a recall and all costs should be paid by Ford. I would like to remain anonymous.
- Washington, IL, USA
The contact owns a 2018 Ford Escape. The contact stated that her husband was driving at an undisclosed speed and attempting to pass another vehicle, the accelerator pedal was depressed and he saw smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 52,550.
- Holton, MI, USA
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother-??s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into -??Limp Mode-?? The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
- Marietta, GA, USA
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
- Elizabeth, IN, USA
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
- Austin, TX, USA
I noticed the battery light was on and would not go off so we took SUV to the local Ford dealership. They said that instead of battery light that was on, it was the check engine light, and that the reservoir was out of coolant, so they wanted to keep the vehicle overnight to run a pressure check on it to see if and from where coolant could be leaking. This shocked both me and my husband B/C the temperature guage is something that we always check as soon as we start the car, and even while we are driving, and at no time did that guage go toward the H to indicate it was running hot. The next day, we were told by the dealership that there was a crack in the cylinder wall and an engine replacement was recommended by the dealership. We are currently waiting for an adjuster with the company in charge of our extended warranty to see the vehicle and meet with the dealership to discuss cost and how many days this will leave us without a vehicle. Like I stated before, at no time did the temperature gauge ever get near the H to alert us that there was something wrong. This is a safety hazard not only B/C the temperature guage failed to do its job, but had I not noticed a warning light, albeit the wrong warning light, the engine could've seized up on us while out driving to work or running errands and would've caused a bad accident.
- Hot Springs, AR, USA
The motor is faulty on the vehicle. Took to dealer for smoking problem which it has had for a while, the confirmed that cylinder is leaking coolant due to most likely small crack. They noted only fix is engine replacement and that this is very common problem on these vehicle/engine configuration. Communicated with Ford but they were only willing to pay for portion of labor, which still puts bill over $4k-$5k. Not money we have and don-??t have money to replace car. With engine cylinder leaking fear is that motor could go at anytime creating safety issue. Not just safety from car suddenly stalling on road, but also fire hazard from over heating. I know there is class action suit on this, but did want to register complaint.
- Bardstown, KY, USA
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
- Flat Rock, MI, USA
One morning, we went to start the car and the check engine light came on. There was a slight burnt smell and a rumbling. We took it to Ford and got the famous coolant leak explanation. 4000 miles outside of the warranty. We are so disappointed that we are going to have to replace the entire engine on practically a new car.
- Cincinnati, OH, USA
Vehicle ran fine and no indicator lights on when I went to work on 4/21/2022 a.m. When I left work the same day the car started fine but was shaking. When I started driving there was a loss of power and the check engine light came on, the shake and power issue smoothed out as I was driving home. I quit driving it at that point. Took it to a garage a few days later, the car was shaking again and had lost a lot of power. The garage is very close to my house so I drove it there. They told me that the head gasket had blown and was leaking coolant into the engine and that I was probably going to need a new engine. Had to have it towed back to my house because it won't hold coolant. Verified with another garage that I do indeed need a new engine, the head gasket itself can't just be replaced. It is currently at my house while I work with the garage on the replacement engine.
- Tioga, PA, USA
2018 Ford Escape SUV 1.5L Ecoboost. Drove 150 from home with no issues. Stopped for about 30 minutes, attempted to resume drive of another 50 miles, but within the first 2 miles all of a sudden warning light came on "High Engine Temperature Stop Safely". I checked the coolant and with No advance warning the coolant was completely gone. I was able to get some coolant and get to a safe location. There are no leaks as the reservoir has stayed full. The temperature gage is still at the highest range even after sitting for days, vehicle not operatable. SUV has 90K miles, I have an extended warranty. Almost 2 weeks later I still can't get help from the Ford dealerships local where the SUV broke down or the location where I purchased it at. Ford Customer Service hasn't been able to rectify anything as well. I was stranded for almost a week before I could get back home. These are unsafe vehicles that desperately needs a recall. I hope it doesn't come down to someone dying before a recall is put into place. Hold Ford accountable, it's a $500 billion company they can do better than this! I think this is complaint #98 about engine issues most just like mine. I don't feel safe in this vehicle that may catch on fire as I'm driving on the freeway.
- Auburn, WA, USA
Have a 1.5 engine and antifreeze leak into spark plugs.
- Liberty, MO, USA
Engine coolant leaking into motor - Complete engine rebuild must be completed AWD transmission also not working - Complete rebuild needed.
- Jackson, MI, USA
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the vehicle, and the vehicle jerked. The contact thought the vehicle had a flat tire, but upon inspection, the contact's husband noticed that the engine guard on the front passenger's side had detached, causing it to hit the passenger's side front tire while driving. The contact's husband reattached the engine guard; however, the failure recurred with the front driver's side engine guard detaching. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
- Boalsburg, PA, USA
The defects that cause coolant to leak into the engine cylinders, causing significant damage and, in some cases, complete engine failure. I have an invoice of over $2100 that did not repair the damage. My mechanic spoke to Ford dealership and they said they were aware of the problem and explained the issue to him. He sent me several estimates and so did Ford stating I need a new engine that would cost and estimated amount of $8200-$12,000. After the engine light came on. everytime I took it to get fixed, "cylinders" the engive light would go out temporarily and then I went to pull out of my home and was almost hit because my car would not go. it just kept stuttering. (best way I can describe it) my son and i were cussed out by the woman thinking I just purposely stopped in the middle of the road. There are several class action lawsuits against Ford over this matter since 2020. I called them and they refused to help me but told me to get another estimate from a Ford Delearship that would cost me an additional 500 plus. I am a single mom and owe almost $16,000 on this and cannot afford to get a new engine. My heart breaks that I a cannot travel to see my elderly parents and grandparents. In order to drive around town, I have to put several bottles of coolant in it a week. while my car was in the shop my son missed the bus and had to walk home 3 mile in the winter months. I hope that you can help us.
- Gahanna, OH, USA
- Rosemount, MN, USA