When I'm driving on the expressway, I'm getting a red light that a picture shows up with all of my doors open. I have taken my vehicle to nortgate Ford in cincinnati but it didn't happen to them. My Escape is under full warranty and they won't fix it. It happens all the time with even my husband driving my Escape. The dealership wants me to take a picture of it but that's impossible to do when I'm driving.

- Cincinnati, OH, USA

2020 Ford Escape consumer writes in regards to vibrations and a loud noise while driving. The consumer stated the dealer set the vehicle to sport mode (ssm 49151) but, the vibration persisted. The consumer stated the dealer advised the vehicle was operating as designed.

- Riverside, CA, USA

After pulling out of a parking lot and onto the street, the Ford Escape lost drive power and could not reach legal speed. Stopped and put on flashers. The instrument panel showed a "stop slowly now" message plus several malfunction lights were on. Could not put the car in park or neutral and could not restart the drivetrain. Later even the instrument panel went blank. About 1 hr later, was able to restart the car and pull off the street and waited for a tow truck to take the car to the dealer. Dealer has not looked at the car yet, but this is apparently related to Ford's customer satisfaction program 20B14.

- Wylie, TX, USA

The contact owns a 2020 Ford Escape. The contact stated while driving 65 mph, there was an abnormal clunking sound coming from underneath the vehicle. The contact stated that the RPM fell and the vehicle independently decelerated. The contact depressed the accelerator pedal and the speed increased abruptly however, the failure recurred. The contact stated that the vehicle was parked for several hours and when restarted, the vehicle operated as designed. The vehicle was taken to heritage Ford (2100 sisk rd, modesto, ca 95350; (844) 362-2226) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 2,703.

- Salida, CA, USA

Car showed error of 'stop safely now' and the gas engine turned off and would not turn back on. This is a AWD hybrid Escape, was stranded on side of road for 15+ minutes. After turning off and on multiple times the car finally was able to shift into drive from park, gas engine did then turn on. Dealer has no clue what happen, did a 'master reset' and said it's fixed. This is an unsafe vehicle.

- Plymouth, MI, USA

Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get T-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford Motor Company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt.

- Poland, OH, USA

Vehicle rolls backwards on incline while in drive. After coming to a complete stop then removing foot to put on gas the vehicle rolls back as if it were in neutral. We almost rolled back into a lady that was pushing a stroller. Ford says they have no repair for this problem. I can provide video.

- Grayslake, IL, USA

Under unknown circumstances when attempting to accelerate the car experiences significant lag which puts me at risk of collision. I attempted to associate it with the air conditioning but it does not seem to be associated with any system. Vehicle seems to lost half the power and I am unable to safely move into traffic.

- Hales Corners, WI, USA

On the 1.5L engine when you are accelerating in the normal driving mode you experience a vibration in the steering wheel similar to a flat tire. The 2.0L engine with the same transmission does not experience the same problem.

- Murrells Inlet, SC, USA

My 2020 Ford Escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.

- Fort Hood, TX, USA

Vehicle purchased 5/12/20. On 5/22/20, at odo 84 miles, on startup, vehicle displayed powertrain fault - illuminates when a powertrain or AWD fault has been detected. Contact your authorized dealer as soon as possible. Vehicle flat bed towed to sunstate Ford West colonial dr orlando fl (purchase dealership). Service team had vehicle 5 days. Cleared codes U0131, U0100, U0140, U0155, U0198, U0253, U0257, P0919, U0212, U023A, U0103, U0111, U0121, U013F, U0159, U0232, U0233, U0293, U0401, U0415, U0420, U0424, U0531, U0101, U0418, U0429, U0146. 4 mile test drive. 20 mile drive returned vehicle with no cause or correction. Only explained powertrain failure could not be replicated. Since return, rear automatic liftgate intermittent failure, back up camera failure, headliner drop at front passenger and driver door seal.

- Orlando, FL, USA

I received a notofication for a "field service action" 20B14 for a powetrain control module update on my 2020 Ford Escape hybrid due to "stop safely now" and check engine light and dtc's P0340 and P0340 I took it in to the dealership on 23 April 2020 for the update, I was then informed my my service advisor that this update is now on indefinite hold due to the updaye causing additional fault codes on the electronic power sterring and other systems. He also provided me with a letter from david J. johnson director service engineering operations taht was sent to all Ford and Lincoln dealers placing "new vehicle demonstration/delvery hold on all in stock vehicles until the field service action can be performed. I will attach this letter to my complaint. My question/concern is, that if Ford deems these vehicles unsafe to drive for demonstrations drives and delivery, why does Ford consider them safe enough for myself and my family to drive on a daily basis?

- Post Falls, ID, USA

Multiple times vehicle has said stop safely now while driving and limited me to enough power to maintain 15mph at the most. This has happened at higher speeds and has required pulling to the shoulder.

- Fenton, MO, USA

Since day one of ownership, it has a vibration in the steering when approaching 25mph then the vibration continues all the way to 75mph. Also at approx. 25mph an low humming sound starts. The humming sound gets loader as speed increases along with the road noise. The humming and vibration stop as soon as you take your foot off the accelerator. But resumes again as soon as the accelerator is pressed. This vibration feels as if a wheel is loose or coming off or the the engine and transmission are going to fail causing a serious problem. This by no means is normal. Both dealerships personnel that drove the vehical said its not normal.

- North Port, FL, USA