10.0
really awful- Crashes / Fires:
- 24 / 1
- Injuries / Deaths:
- 40 / 1
- Average Mileage:
- 84,016 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving my 2004 Ford Expedition XLT at 55mph when I struck the back of a vehicle that was stopped at a red traffic light, causing a 5 car chain reaction including my vehicle. Upon waking up in the hospital the state trooper informed me that none of the airbags in the vehicle deployed. I sustained a concussion with loss of consciousness, and currently have concussion syndrome. I also suffer from a herniated disc in my lower back from the accident. The truck was totaled so there was no action taken to correct this problem.
- Palm Coast, FL, USA
Involved in auto accident hit motorist that ran a stop sign then a utility pole traveling aprox 35 mph totaled out Expedition and air bags did not deploy.
- Columbus, MS, USA
An accident happend July 18th to my brother and his son with a 2004 Ford Expedition saudi arabia registration here in jordan in amman city, flippid over few times on the road, but with liability inssurance only ( forced mandatory insurrance entering jordan ) and the air bag did not comeout. Is there any chance to complain against Ford motors because of the air bag did not come out.
- Amman , 00, USA
I hit black ice slammed into guardrail with front of car, spun around 4 times then hit the rear of car on guardrail. My legs hit the under dash because there was no airbag deployment, I am still having problems with my legs. The whole front of my car was pushed into the motor. I do have pictures of the crash. There was over $13,000 damage and my car was totaled. I don't want anyone to have to go through the pain and struggles I have had to, thank god my grandson was uninjured. Where do I go from here" can you help with locating Ford? don't I have the right to be safe" that is why I purchased this car for the safety I was led to believe it had. Please help me look into this problem.
- Grass Lake, MI, USA
The contact owns a 2004 Ford Expedition. While driving approximately 40 mph under dry conditions, a vehicle cut in front of the contact while making a left turn. The contact crashed into the other vehicle and the air bags failed to deploy. As a result, the driver and passenger were injured and had to be taken to the hospital. The vehicle has not been taken to the dealer and is in storage for insurance observation. The contact has a police and fire report. The engine size was unknown. The current and failure mileages were 27,000. Updated 02/01/08. Updated 02/01/08
- Destin, FL, USA
While traveling about 55 mph on I85 in charlotte during a thunderstorm, we were in the center lane and an 18 wheeler was in the right lane. Suddenly, the front of the vehicle lifted up and we went left -head on with the concrete median. Then bounced off the wall and came back across two lanes of traffic and hit the 18 wheeler head on. Bounced off the truck heading straight ahead in the center lane where we started and coasted off the road. Not one of our air bags deployed! 55mph -2 head on collisions - and they didn't even attempt to come out! we had to have a tow truck come and pick up our 2004 Ford Expedition (1 owner) and they took it to a Ford dealership for the insurance adjuster to come and investigage. We had to rent a car to get off the highway with our family. The vehicle was totalled immediately by my insurance company.
- Hendersonville, NC, USA
Air bag/brakes failed. 2004 Ford Expedition. At 28500 miles brakes and rotor was replaced along with the clutches in the rear two weeks later this accident. Noise was still heard in the rear after the repair. Car was totaled.
- Eads, TN, USA
Vehicle was rear ended from behind. Consumer's vehicle was pushed into another vehicle. Upon impact, both airbags did not deploy. Driver sustained chest pains, and went to the hospital the next day. Vehicle was drivable, and driver drove the vehicle home.
- Perris, CA, USA
While driving 60 mph vehicle lost control and colliding head on with a pole vehicle. Upon impact, dual air bags did not deploy. Driver sustained major facial injuries due to hitting her face on the steering wheel.
- El Paso, TX, USA
I was driving at aproximately 30-40 mph when a deer croosed the road and I swerved to miss it and lost control of my vehicle. I then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. The front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. I don't know if this is a legitimate complaint or even a complaint. But I was told that my air bags should have deployed as I crashed going faster than 14 mph, they did not deploy. I wish they did because I was hurt and am still feeling some of the injuries since July 6, 2004 ( over 3 weeks ago ). I felt like evil kenevil after missing a jump. The insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. I want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. I called the Ford Motor Company and told them what happened and the said the were going to call me back, they did not.
- Pasadena, MD, USA
- Dyersburg , TN, USA