What component or system failed or malfunctioned TRANSMISSION, and is it available for inspection upon request YES How was your safety or the safety of others put at risk" I WAS DRIVING ON A MAJOR 8 LANE HIGHWAY AND COULD NOT EXCELERATE SAFTLY TO GET OUT OF THE WAY OF TRAFFIC Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" YES, MANUFACTURER FORD & AAMCO TRANSMISSION Were there any warning lamps, messages or other symptoms of the problem prior to the failure, NO and when did they first appear THE CHECK ENGINE LIGHT CAME ON RIGHT AFTER THE TRANSMISSION STOPPED WORKING PROPERLY. FIRST THE TRANSMISSION WOULD NOT EXCELERATE AND THEM THE CHECK ENGINE LIGHT CAME ON THIS TRANSMISSION HAS FAILED 3 TIMES KEEPS LEAVING ME STRANDED ON THE SIDE OF THE HIGHWAY. EVEN AFTER REPAIRS HAVE BEEN DONE WITH AAMCO PLEASE HELP ME I AM SCARED TO DRIVE MY TRUCK TRANSMISSION KEEPS FAILING

- Stuart Fl 34997, FL, USA

The truck suddenly loses power while driving. Then goes back to normal. Most recently but not only time I lost power on interstate, the dash blinks see manual. I was almost hit by vehicle behind me as i was unable to continue accelerating. Similar recalls for my year and make of vehicle include powertrain control module reprogram for cam phaser rattle and automatic engine idle shutdown.

- Nashville, TN, USA

The 10R80 transmission does not work. This is a know problem with Ford, would be nice for them to actually take action and fix the problem they know they have. They have replacement part that fixes the problem, would be nice for them to stand behind their car.

- Indian Harbour Beach, FL, USA

The contact owns 2018 Ford Expedition. The contact stated that while driving uphill at 35 MPH, the transmission struggled to shift into gear, and upon depressing the accelerator pedal the RPM became elevated, until the transmission shifted into gear allowing to vehicle to continue driving. The contact stated that the message "See Owner-??s Manual" was displayed. The contact drove the vehicle to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission control module had failed and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 122,000.

- Vestavia Hills, AL, USA

Ford had to rebuild rear differential. The transmission failed, too. Both unacceptable especially at 62k miles and zero utility usage including trailering or 4wd.

- Seattle, WA, USA

Transmission delays or goes into neutral when accelerating. I have had a couple close calls when making left hand turns across 2 way roads. Another close call during a merge where the vehicle seemed like it just decided not to go. I research the issue and found TSB23-2250. This should be a safety recall and not just a service bulletin. Ford knows they installed faulty products on the roads and could leave to very serious accidents. This TSB is not a wear and tear item, this is due to faulty programming and parts. GM uses the same transmissions on their products with out nearly as many issues as ford.

- Clearwater, FL, USA

I am writing to express my dissatisfaction with the response I have received regarding the cam phaser replacement for my 2018 Ford Expedition. Why is my vehicle not covered under the Cam Phaser Customer Satisfaction Program 21N03, where 100% of the amount was covered under this program. I had my vehicle diagnosed from Malloy Ford with TSB 23-2148 VCTS replacement. My vehicle has extremely low mileage for being a 2018 with only 44,000 miles. After contacting Ford Motor Company-??s Customer Service, I was informed that the faulty cam phasers on my vehicle are not showing under the Field Service Action report. I am aware that for the cam phasers to be marked as faulty within the Field Service Action (FSA) records, the issue must first be diagnosed and repaired under the 21B10 Powertrain Control Module (PCM) program for the Cam Phaser Rattle. Once this procedure has been performed, if the problem persists, the cam phasers can then be replaced under Customer Satisfaction Program 21N03 -?" Cam Phaser Replacement. Despite this clarification, I remain extremely dissatisfied with the outcome the NHTSA and Ford Motor Company has done to remedy this issue for millions of customers. I believe more can be done to address this issue promptly under the know Customer Satisfaction Program 21N03. The rattle from the cam phasers remains a persistent problem and has not been resolved. More needs to be done to help the millions of customers that are experiencing these issues and help them to avoid the outgrows repair bills only caused by Ford Motor Company using cheap parts. Please help remedy this situation.

- White Post, VA, USA

I was on a road trip of about 900 miles. My vehicle at the time had 103,000 miles. All maintenance service intervals had been complied with since I purchased vehicle new. About half way through the trip the transmission started acting up. I was on the highway between 75 and 80 mph when it suddenly downshifted in a jerk then it failed to accelerate. This whole time I was pressing the gas pedal and my speed continued to drop and the vehicle jerking forward and back. I was able to put it in -??manual-?? selectable speed and regain control. I had the vehicle inspected at my destination and the dealer could find no fault codes and fluid check was good. My vehicle continued random jerky shift changes at the most dangerous times. I still got no check engine light or any such failure or service alerts. On my return trip home, it did it again. This time I was watching all the gauges. I noticed my engine coolant temp spike to 240 degrees and my transmission fluid temp spiked at 247degrees. Outside air temp was 40 degrees and it was three occupants and no towing involved. The dangerous jerking and random transmission shift changes continued. After about 30 minutes of reduced speed driving on the highway the temps dropped. However the shifting was hard and erratic. I took the vehicle to the dealer after returning home. I now need a whole new transmission. This situation was extremely dangerous as to the uncontrollability of the slam shifting of the gears causing a rapid change of speed. I am very fortunate I was not in a wreck! In my research of this problem, I found I was not alone. It is a terrible design by Ford. It gives no warnings other than slamming you around in the vehicle. Something must be done!

- Ruston, LA, USA

When oil in the transmission is still cold, even when engine has wormed up to operation temperature, the transmission is shifting hard, specifically it shifts the hardest from 4th gear into 5th. For a moment car has no acceleration, and then it slams into a 5th gear. I also noticed that the transmission shifts from 4th into 1st, then into 5th. It lasts about 30 seconds. It casing a safety issue when I merge onto a busy road, and try to get up to speed, car would not respond for those 30 seconds causing traffic to catch up and slam on their brakes to avoid rear ending my vehicle.

- Albrightsville, PA, USA

Transmission Issue: We have experienced clicking with our transmission for years and have expressed our concerns to our Ford service department. Their response has always been that it was normal. Now our vehicle has started to lose power when shifting between 2 and 4 gear. The vehicle will lose all power, for anywhere between 3 and 7 seconds, and then violently shift into gear and launch forward. The RPM's will stay around 3-4 thousand for 2 to 3 seconds and then the transmission will operate normally. It is very infrequent, but it has happened on very dangerous roads such as [XXX] and [XXX] in California. It is very scary when it happens, and I fear that I will be rear ended because of it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brentwood, CA, USA

Since purchasing the vehicle we have had extensive issues with the driveability of the car. Leading up to the eventual full transmission replacement, we surfaced the issues below repeatedly for over a year and a half. Yet, we were always told "everything is fine" "we couldn't duplicate what you are describing" or "the vehicle has to learn how you drive". Biggest Issues: - Poor shifting of gears with sudden jerking and/or random accelerations - Vehicle not accelerating - acts stuck - Loss of 'power' vehicle does nothing - Eventually complete transmission failure in the middle of an intersection The transmission was completely replaced in Fall of 2023. Mind you this was only after I elevated my concerns to Ford Corporate who sent a specialist to investigate. Only then did Koons Ford acknowledge that yes there is a "big problem". Yet, since the repair the jerking and power issues have continued. When we followed up immediately after the repair we were told again "vehicle has to learn how you drive". So I waited 3000 miles and reached out again and was told I needed to go to the dealership and drive it with a technician in the car (yet again, not taking my word seriously). Then this summer the issues intensified and eventually the power boosters failed and needed to be replaced. This vehicle is NOT safe and Ford has misled me along the way. It has been a constant fight to get them to help us. Bottom line, this is our primary family vehicle as we have five children, four of whom I drive around daily. It is not safe or reliable. The vehicle has almost led to three major accidents, where I was stuck with cars honking at me. It's pretty pathetic when friends and coworkers frequently say "you don't have your car again"!? What's wrong with it now"" Please I kindly ask that you hold Ford fully accountable. I am now aware that when I inquired about a buy back in 2022, I should have not been told "no you are not eligible".

- Columbia , MD, USA

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking and jerking. In addition, the contact stated that the vehicle misfired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and advised the contact that the repair was not covered under any unknown recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 117,836.

- Phoenix, AZ, USA

When we drive long distance or up in altitude a coolant temperature indicator comes up and says it is high, it hits about 132 degrees going up any sort of hill and then goes down after a few seconds, this doesn't seem to be normal. We took to a Ford dealership and tried to have them replicate the issue but they could not, we have replaced the coolant hose and it is still happening, there is no leak ANYWHERE. If Ford can't figure out this problem then who can" We have also had the transmission replaced around 120K miles which I feel is ridiculous, it was putting my family in danger when we were driving, we had NO CHOICE. My Ford app is also giving me a service engine soon warning, saying that my emissions and exhaust system are failing, why would all of this happen after shy of 6 years" This warning started happening 06/11/23. We feel like we received a lemon vehicle, we also cannot use the sunroof, my stepping boards do not want to work, my mirrors when locking and unlocking my vehicle just click I have to manually adjust them...I take very good care of my vehicle (regular oil changes/premium gas) and to receive ALL of these issues if highly disappointing....I can't trade it in with all the issues and I can't even get HALF of what we owe...

- Travis Afb, CA, USA

When driving, the transmission feels like it is slipping and doesn't transfer power to the wheels. The effect is that you have a loss of power, especially when accelerating to enter the highway or to pass someone. The power train on this vehicle has a 5 year warranty, and our vehicle is 6 years old. This vehicle has the 10 speed transmission (10R80) that shows many issues online both before and after this 5 year warranty period. This isn't just a warranty issue, as the loss of power when entering a highway or executing a pass is dangerous. I will indicate an issue date, but this has been a multiple recurring issue for many months.

- Richmond, VA, USA

The vehicle on multiple occasions has failed to shift up through the various 10 gears and in other occasions failed to properly accelerate as needed resulting in a muted and unsafe merge onto highway traffic. This has also led to the vehicle speed on highways to be limited to 40 MPH forcing us to pull over on a busy high speed highway and stop and restart the vehicle to have the transmission and power train respond properly. The 10 transmission appears to be the reason for the dangerous situation.

- Summit Point, WV, USA

I brought my vehicle in for inspection and there is an issue with the cam phasers and timing. The cam phaser issue is a known Ford Expedition issue that they addressed and extended warranty coverage. I have been bringing my vehicle for routine maintenance, oil changes, tire rotations etc to both Koerner Ford of Syracuse, NY and more recently Dave Pirro Ford in Skaneateles, NY. I had an extended warranty that I purchased that recently expired. During many visits to the dealerships the cam phaser issue was never addressed even though it would have previously been covered under warranty and now is not. I would like to know my options as this issue is now going to cost over $6,000 to fix.

- Marcellus, NY, USA

The contact owns a 2018 Ford Expedition. The contact stated that while operating the vehicle, there was a coolant leak underneath the vehicle. The vehicle was taken to the local dealer who diagnosed that the coolant hoses were faulty and needed to be replaced. Additional, while driving at various highway speeds the vehicle lost motive power and would not properly accelerate. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 80,000.

- Pflugerville, TX, USA

Transmission will up shift when accelerating then all of a sudden go to first gear at highway speeds.

- Austin, MN, USA

My Expedition just hit 83,000 miles and has a clean title. We purchased it approximately a year and a half ago to drive around our 4 children. Around 73K miles, the catalytic converter went bad and had to be replaced. Fortunately, this was covered by a warranty. Not long ago we began to notice some rough shifting and a rattling when we turned the car on, though the rattling would stop once the engine warmed up. This week, we experienced a sudden aggressive lurching in the vehicle at 50mph accompanied by a sudden check engine light. In addition, it was accompanied by a loud, constant rattling. We were driving with our children when this happened and it scared us all. I drove it very slowly to the dealership first thing the next morning as it felt as though it could break down at any moment. It's currently at the Ford dealership, though still available for inspection, and they have said that we will need a new timing system and possibly a new engine. In addition, there are signs that our transmission is also going to need replaced.

- Lynchburg, VA, USA

When accelerating to pass on four lane highway at approximately 65 mph, transmission went into neutral as I pressed on the accelerator and had no power. This occurred twice where we almost got hit from behind. Almost got rear ended as the car would no go back into gear without shifting into neutral. There were no warnings or lamps. Took to dealer and they said it was normal but could rebuild it for 5,000 dollars. It-??s not normal. My family-??s life shouldn-??t be in danger because of this defect. This happened dangerously twice at 62,000 miles and at 84,000 miles. Now transmissions is missing gears all the time at 95,000 miles. A transmission should not be sold that can-??t last more than 64,000 miles and has these types of issues. There are hundreds of people online all reporting the same problems and lawsuits. Please recall these defective transmissions.

- Woodbridge, CT, USA