10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 31,973 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was sitting in the passenger seat unbuckling the seatbelt. A loud noise went off behind me right almost like a gun shot. The seat shot from my hand and tore the leather in the car near the wind. The seatbelt also started smoking and left a smoke residue on the car. The seatbelt in locked in position and cannot be used any more. My right thumb was hit and at this time is in excruciating pain. I cannot make a fist. I-??m headed to the doctor for more specifics.
- Brandon, MS, USA
My wife was driving her 2019 Expedition alone approximately 50 MPH and unexpectedly heard what she described as a gunshot and the seatbelt instantly tightened against her. There was no warranted reason for this incident. There was no collision, not even a jolt to the vehicle such as a pothole or the like. This is the second time occurrence to this vehicle. The front Passenger side seatbelt did this 7 months ago with no one seated there. The airbag light has been on since the first incident. Now the Driver's seatbelt is stuck in that position, will not retract or adjust at all. We will be bringing the vehicle in to a dealer to access issue.
- Marrero , LA, USA
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver-??s side seat belt pre-tensioner inadvertently deployed and locked. As a result, the seat belt pre-tensioner failed to retract or extend. The vehicle was taken to a local dealer where it was diagnosed that the seat belt retractors needed to be replaced. The contact referenced NHTSA Campaign Number: 24V099000 (Seat Belts). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,830.
- Ferdinand, IN, USA
I am filing a complaint because they released this recall and are not putting any effort into finding a solution. This recall is affecting our livelyhood and should be a pretty straight forward fix. I don't understand why they released the recall at the beginning of the year and I was told by Ford they have no plans to fix the recall in a timely manner. I have head it could be the end of the year.
- Little Canada , MN, USA
The contact owns a 2019 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was an abnormally loud pop coming from an unknown location in the vehicle, and the front passenger-??s side seat belt failed to extend. In addition, the air bag warning light had illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
- Hialeah, FL, USA
The seatbelt failed just like it is stated in the recall. Recall #24S06. The dealer is stating they have no fix for this problem and charging $1000 to put the same faulty seatbelt back in the car.
- Orlando, FL, USA
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Immokalee, FL, USA
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger-??s seat. Additionally, the front passenger-??s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
- Saint Petersburg, FL, USA
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
- Toledo, OH, USA
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sarasota, FL, USA
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her, we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
- Hobe Sound , FL, USA
My seatbelt light came on. I took it to the dealership with 102,000 miles, and they said it was not covered under Ford's warranty (8 years or 80,000 miles) and also not covered under my extended warranty (up to 120,000 miles). I planned to purchase the part and have my husband repair it. Before I was able to repair it, the pretensioner deployed while I was driving it. It made a loud noise and locked the driver's seat belt, which is no longer usable. I've owned several vehicles, some of which I've driven over 200,000 miles (Hyundai). I find it odd that Ford won't repair this. Surely the seat belt system has to last longer than 80,000 miles, especially on a $60,000+ vehicle. I would be upset if I purchased a new Expedition for $95,000 and the seat belts didn't last 100,000. Knowing that this is an issue with this year, make and model, why wouldn't Ford fix this when I brought it in" Is Ford waiting for more incidents to happen before taking action" This could
- Gilbert, AZ, USA
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 15 - 20 MPH and driving up to a red traffic light, there was a loud booming sound heard inside the cabin of the vehicle. The contact pulled to the side of the road and had the vehicle inspected where no failure was found. The contact continued driving the vehicle. The contact stated that after approximately 2-months after the failure had occurred, the contact became aware that the front passenger-??s side seat belt failed to extend or retract. The contact-??s spouse was an independent mechanic and inspected the vehicle after the first failure and was unable to diagnose and determine the cause of the failure. While inspecting the vehicle after the second failure, there was white residue found within the seat belt buckle; however, the vehicle was not diagnosed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
- Marrero, LA, USA
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and needed to be replaced. The dealer replaced the rear driver's side inflatable seat belt. The manufacturer was made aware of the failure. The failure mileage was approximately 66,200.
- Murrells Inlet, SC, USA
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver-??s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
- Vail, AZ, USA
The contact owns a 2019 Ford Expedition. The contact stated that after the vehicle was shifted into park, the seat belt was removed, and the contact heard a loud popping sound then the front driver-??s side air bag inadvertently deployed. As a result of the failure, the seat belt retracted and burned the contact hand. No medical attention was required. The air bag warning light and the seat belt warning light illuminated. No medical attention was required. The vehicle was towed to the dealer where it was diagnosed that the seat belt retractor pretensioner failed and the seat belt retractor pretensioner and air bag needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure and a case was opened and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 72,000.
- Corpus Christi, TX, USA
I reported this incident once already and since then 2 more 2019 For Expedition had the exact same issue. The seatbelt tensioner charge blew up for no reason while vehicle was stopped and running. This is a very dangerous problem as I almost heart attack, I thought I was shot. PLEASE INVESTIGATE THIS AND DON'T WASH IT UNDER THE RUG. TO THIS DAY I'M AFRAID OF DRIVING MY EXPEDITION FO FEAR OF IT HAPPENING AGAIN.
- Saint Petersburg, Fl, FL, USA
pretensioner in driver's seatbelt went off without warning while driving 5 mph on smooth residential street.
- Scottsdale, AZ, USA
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
- Jewett, TX, USA
- Vidor, TX, USA