Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. If the screens are frozen, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.
