Rear lift glass assembly. Shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a child.

- Hazel Park, MI, USA

This started in October 2004 and we still on January 19th haven't gotten any repairs made to our vehicle. I have a written statement that wouldn't fit here that I would love to send you with all the details. Please allow me to fax or mail it in.

- Stapleton, GA, USA

NHTSA campaign number 04V442000/rear liftgate glass. The consumer received notification from the manufacturer regarding the recall on the lift gate. Parts to repair the recall will not be available for at least 5 months. Now, the lift gate has crashed and broken and the dealer is telling the owner that the vehicle is 4000 miles out of warranty and the owner will have to pay out of pocket. Provide further details. The recall part was not available. The hatchback slammed down and broke the back panel.

- Lewistown, MT, USA

Recall campaign: The consumer received a recall notice(04V442000) rear liftgate glass. No parts available.

- Silver Spring, MD, USA

I own a 2002 Ford Explorer XLS bought new from the dealership. There was a recall issued in October 2004 for the rear lift glass hinge (04S20). I have been waiting over 2 months for parts to be available. It was finally repaired on 1/6/05 at keating Ford dealership. Today 1/9/05 my wife had driven to the gym and was called to the front desk. Crackling had been heard by fellow gym members prior to the rear glass shattering to pieces and metal frame is buckled. No evidence of vandalism was present. The new parts must have been defective or installed improperly. I have filed a claim with my insurance company, Liberty mutual. The representative stated she had a call a few days ago about a similar incident from another Ford Explorer owner. I have contacted my dealer and left a message but unfortunately, being a Sunday, it is closed.

- Stratford, CT, USA

NHTSA recall 04V442000 on the rear liftgate glass. Dealer refused to honor the recall because the computer showed that the VIN number was not part of the recall. However, consumer received the recall notice.

- Cicero, IL, USA

Recall 04V442000 concerning rear liftgate glass. After recall repairs were made the rear glass shattered while opening the liftgate. The vehicle is at the dealer.

- Severna Park, MD, USA

The parts to perform the rear liftgate glass recall 04V442000 weren't available on the dates indicated in the recall letter. The dealership nor the manufacturer had any indication on when the parts will be available.

- Shirley, NY, USA

There is a crack in the plastic just under the liftgate glass down to the liftgate handle. It just appeared on a cold morning in New Jersey with nothing done to cause it. I know Ford makes vehicles that can withstand the cold without cracking, right? hopefully, this will not affect the sturdiness of the rear glass. Because the vehicle has 37000 miles on it, Ford would not fix it. Not the way to get return customers.

- Albany, GA, USA

While the vehicle was parked consumer was closing the rear hatch and the entire window shattered. Consumer contacted the manufacturer, and although the ball and socket joint to the hatch window was recalled, manufacturer refused to assist consumer unless a waiver was signed so that consumer will not sue the manufacturer. Consumer refused to sign waiver, but would only like to get the defect repaired. This occurred prior to consumer receiving notification not to open the hatch after this defect happened.

- Manitou Springs, CO, USA

No parts were available for recall 04S20 repairs concerning liftgate window. Dealership was contacted. Family Ford 973-347-5379. Recall campaign; NHTSA campaign id number : 04V442000.

- Budd Lake, NJ, USA

04 V 442 000/rear liftgate glass: The consumer was unable to get the dealer to honor the recall.

- Long Valley, NJ, USA

The parts have not come in for the liftgate rear glass brackett NHTSA recall 04V442000. Manufacturer does not know when the parts will be made available.

- Pleasanton, CA, USA

The consumer received a recall letter number 04V442000/rear liftgate glass. The consumer contacted the dealer to have the repair made, however the consumer has been waiting since September 2004; the parts have not come in as of yet. The dealer information is 3400 14th w, bradenton fl. 34205, 941-747-4411. Recall campaign: # 04S20 on vehicles built from job #1 2002 through March 10, 2002 at St. Louis assembly plant (slap) or through March 3, 2002 at louisville assembly plant ( lap).

- Sarasota, FL, USA

No parts were available for recall 04V442000 concerning liftgate glass. Dealership was aware of the problem. Mallen, 440-442-8000.

- Chesterland, OH, USA

Consumer received a recall for the rear hatch. The cylinder was defective. Dealer had no parts for the recall.

- Locust Grove, GA, USA

Consumer received recall 04V442000 concerning rear liftgate glass. Dealer was unable to perform recall repairs because parts were not available......

- Orlando, FL, USA

My children and I went to the bowling alley and my son went to the back of the vehicle to get his bowling ball bag and when he went to close the liftgate it shifted to the left and exploded around him. I took vehicle to fritts Ford Saturday to have it looked at. The service manager told me that Ford was not responsible because the glue holding the hinge was still there and that there was damage on the panel and it had broken the glass inside the panel where we could not see it. The damage he "saw" was 2 superficial scrapes on the paint, there was not any dents, creases or bowing of any kind to the panel. Even though I had done my research on this site and knew that there was a problem with the struts, I could tell that this man would not listen to me and I would not get it repaired there. I have since taken my vehicle to raceway Ford and am waiting for the advisor to call me back. At raceway they acknowledged there was a recall and seem willing to help me.

- Perris, CA, USA

When the vehicle was parked rear liftgate window shattered when it was opened. Dealership was notified, but did not resolve the problem.

- Inglis, FL, USA

We own a Ford Explorer in my wife's name diana giraldo. On Sunday 9/19/2004 she opened the back liftgate and the hinge broke and the top half (glass ) of the liftgate almost came down on her. The SUV was brought back to fullerton Ford in somerville NJ where it was bought in may of this year. They charged us for repairs and the part also for a loaner car while they were repairing it. It turns out there is a recall on this which I found on your web site. Ford Motor Company was called and they said the recall letters haven't went out yet so we would have to pay. They only replaced the hinge and not the liftgate struts which was the parts in the recall also. Recall number 04V442000 on your site, Ford recall number 04S20

- Millington , NJ, USA