10.0
really awful- Crashes / Fires:
- 24 / 7
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 63,424 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When the brakes were depressed, the vehiclesurged forward. This also occurs when the acceerator pedal is being depressed. The vehicle was serviced several times but the technician was unable to determine the cause. Please provide any additional information.
- Christiansted, VI, USA
While driving speedometer would be off by 6 mph. Dealership was notified, but did not resolve the problem. The vehicle was not in compliance with federal law 49 cfr chapter III section $393.82 for the speedometer which states reasonable accuracy is within +/- 5 mph at a speed of 50 mph. The consumer notified Ford customer service of the problem and asked them to comply with the above code. The customer was denied this service.
- Eagan, MN, USA
I was getting onto I90, floored the accelerator to catch up to speed. The accelerator got stuck in that position, and I couldn't get it to stop. I had both feet on the brake, and my truck was still doing 80 mph. I couldn't get it to stop. I finally put the vehicle into neutral, pulled over to the side, and finally got my vehicle to stop. While I was in the stopped position, my speedometer still was reading 80. Finally it quit on its own. I definitely do not feel safe driving it anymore.
- Janesville, WI, USA
While driving 50 mph, the throttle pedal became stuck in the open position. The driver slammed on the brakes but the vehicle continued to accelerate up to 65 mph. The driver tapped on the throttle pedal until it released and was able to stop the vehicle without incident. The dealer mechanic could not determine the cause of the problem but will further assess the problem by trying to duplicate the problem.
- Brooklyn Park, MN, USA
My husband was driving home and the car started accelerating on its own. The gas pedal was stuck and he tried braking and it would not stop. He even tried the emergency brake and it would not stop. It finally popped up and stopped. He was very frightened by the incident. We have two small children and he refused to let them ride in it again. Then next day we traded it in on a new car at a huge loss to us. I now find out that Ford has this problem and refuses to do anything about it. The rug did not catch it was nowhere close to it. They won't do anything until many people die and they get sued. Please investigate this before others are hurt.
- Ballwin, MO, USA
The accelerator cable broke when pushed sharply to get around a hazard. Car was only nine months old.
- S. Lake Tahoe, CA, USA
On one occasion the vehicle experienced sudden acceleration, and the second occasion, while driving at highway speed the vehicle all of a sudden shut down.
- Coto Laurel, PR, USA
When the brakes were applied, the vehicle surged foward into oncoming traffic.
- Barnhart, MO, USA
The vehicle experienced sudden acceleration.
- Setauket, NY, USA
While pulling into parking space (right) in parking garage my Explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. No brakes (pedal went to the floor). Crashed into steel I-beam bending it and cracking concrete pillars. No airbag on impact.
- Rocky Hill, CT, USA
While pulling into parking space (right) in parking garage my Explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. No brakes (pedal went to the floor). Crashed into steel I-beam bending it and cracking concrete pillars. No airbag on impact.
- Rocky Hill, CT, USA
My family and I were traveling on vacation on July 20,2002. We were driving our new Ford Explorer XLT. I stopped for fuel and was re-entering the interstate. Traffic was heavy so I had to accelerate to about 60mph to enter the traffic. As I made my entrance, I let off the accelerator as I was between two 18 wheelers. I removed my foot from the accelerator and the vehicle continued at full speed almost rear ending the semi. I was applying my brake with all my strength to no avail. The vehicle charged ahead. I steered to the shoulder avoiding the semi and began stomping the accelerator at which time it finally released. My family and I were terrified. I got the vehicle back to my dealer in lexington where it was examined and the position taken that there is nothing wrong with the vehicle. "the problem couldn't be verified". I was told to come and get my vehicle that nothing is wrong with it. My wife and daughter are terrified of the vehicle and we can get no relief from Ford. I did contact Ford in detroit and got the same answer-nothing wrong with the vehicle.
- London, KY, USA
Vehicle experiences periods of stalling at low speeds. Applying brakes there is a loss of brakes and steering. No prior warning before stalling. Existing problem 5 times, taken into the delaer. Dealer replaced fuel pump, main control valve body, transmission oil pan, idle air control valve and programmed PCM. Vibration like anti-lock brake system is kicking in. Dealer could not duplicate. Overdrive comes in and out at odd speeds. No problem found.
- St Paul, MN, USA
Consumer states the vehicle surges forward when coming to a stop.
- Pueblo, CO, USA
Consumer has had vehicle in the shop 4 times for the rear window. When the vehicle was coming to a stop it would surge forward. The vehicle was taken to the dealer but they were unable to help the consumer with the problem.
- Pueblo, CO, USA
While driving 45 mph consumer applied brake, however vehicle would not slow down, cruise control stayed on. Consumer then depressed accelerator pedal, then the brake throttle released.
- Munster, IN, USA
Consumer stated that the vehicle experienced an acceleration problem, consumer started to brake, however the vehicle would not stop, it started to buck and jerk for about 4 car lengths and then went back to normal.
- Wanaque, NJ, USA
Consumer stated that the vehicle experienced an acceleration problem, consumer started to brake, however the vehicle would not stop, it started to buck and jerk for about 4 car lengths and then went back to normal.
- Wanaque, NJ, USA
After removing foot off accelerator pedal, vehicle continues to accelerate, causing extended stopping distance when brakes are applied. Dealer and manufacturer were notified.
- Highland, MI, USA
- Charleston, WV, USA