2.4
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 63,760 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Broken rear coil spring.
- Blairstown, NJ, USA
Rear spring failure.
- Salisbury, MA, USA
Passenger side rear coil spring broke.
- Calgary, 00, USA
The rear coil springs on the 2002 Ford Explorer fell apart! pieces of the coil are breaking apart with razor sharp edges. I've never seen springs fall apart like this, the metal has to be defective. I have found parts of the coils in my driveway, so I'm sure there has to be some coming off on the road. I have pictures if you would like a better understanding of what I'm talking about.
- Toledo, OH, USA
The contact owns a 2002 Ford Explorer XLS. The mechanic was rotating both rear tires and changing brake pads. The mechanic stated that the rear coil springs sheared off. The current mileage was 51,600. The consumer has provided both the invoice and pictures of the broken coil springs. Update 4/23/07
- Hinckley, OH, USA
Rear coil spring on Ford 2002 Explorer broke. Took car in for annual inspection and mechanic discovered the problem. While it was replaced with a dealer part, I was informed that all it would have taken for the spring to pierce a tire or brake line was to hit a bump in the road. Who knows how long I was driving around with this problem and in danger of a possible fatal incident.
- Tonawanda, NY, USA
Broken rear coil springs. Vehicle never used off road or anything other than normal roadway driving. Went for new tires and mechanic found both rear coil springs broken. The drivers side spring was broken into multiple pieces.
- North Easham, MA, USA
While driving my 2002 Ford Explorer within the city, I was stopped at a stop sign when I heard a popping sound and the car's right rear tire deflated. I moved out of traffic, called a tow truck and it was discovered that the right coil spring had broken off and punctured the rear tire (which by the way was brand new). It was very fortunate that I was not traveling at a high rate of speed when this occurred. The Ford dealer replaced the right spring, but saw no need to replace the left. Sounds like defective heat treating to me.
- Racine, WI, USA
Apparent manufacturing defect causes a simultaneous breakage of one or both rear suspension coil springs. In my case, both rear springs were discovered broken on a routine service visit.
- Portland, ME, USA
: the contact stated the vehicle rode lower than normal. The vehicle was taken to a service dealer, who determined that the rear coil springs were both fractured. The springs were replaced, but the dealer was unable to determine the cause of the fractures. The manufacturer was also notified. Updated 12/12/2006 -
- Portland, ME, USA
Horrible whining noise coming from rear differential of my 2002 Ford Explorer limited edition. Replaced twice already and now it's whining louder and louder everyday. I refuse to pay for the same repair a 3rd time. I have read many complaints on the web about this problem, along with many other similar complaints. Other popular defects for the new Ford Explorer are cracked rear coil over springs, along with transmission and A/C problems, etc, etc. How many more complaints is it going to take before Ford stands up to their design flaws..."??"
- East Aurora, NY, USA
: the contact stated after having rear axle pinion seal repaired at a local independent repair shop the mechanic noticed the rear suspension coil springs were broken and needed to be replaced. The manufacturer was consulted.
- East Aurora, NY, USA
2002 Ford Explorer rear coil spring was defective, consumer wants to be reimbursed.
- South Hamilton, MA, USA
On routine inspection, it was discovered that the left rear spring on my 2002 Ford Explorer was broken. This vehicle has 55,000 miles on the odometer. Fortunately, it was probably not broken long since I inspect my vehicles regularly. When I went to the local Ford dealer, they initially wanted me to pay the full repair bill for replacement of the spring; however, after negotiation, they offered replacement if I paid half of the bill, or $78. I agreed to this offer, and had the spring replaced. I feel, and expressed this opinion to the Ford Agency, that this spring should not break after only 55,000 miles. In addition, I am now concerned about the other rear spring, and what would happen if I was traveling at highway speeds and it broke.
- Stroudsburg, PA, USA
Broken rear springs
- Novi, MI, USA
1. inspection of vehicle 2. rear coils springs broken 3. repalcement
- Harpursville, NY, USA
Contact took vehicle to a service dealer, and they informed him that the rear coil spring broke.
- Findlay, OH, USA
- Duanesburg, NY, USA