10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 70,567 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Ford Explorer. The contact stated that the rear liftgate was cracked. The vehicle was not taken to a dealer or an independent mechanic for repairs. The manufacturer was notified of the issue. The approximate failure mileage was 89,846.
- Florissant, MO, USA
The contact owns a 2004 Ford Ford Explorer. The contact stated there was a crack underneath the window of the tailgate. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or to be repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 8,627...updated 03/25/14
- Lawton, OK, USA
The contact owns a 2004 Ford Explorer. The contact noticed a crack on the lift gate near the manufacturer's emblem. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 147,000.
- Bear , DE, USA
The rear liftgate panel cracked for no apparent reason.
- Lafayette, IN, USA
The contact owns a 2004 Ford Explorer XLT. The contact stated that upon inspection, the left hinge that held the trunk window snapped unexpectedly. The window was held by the contact while another person latched the window back into place. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 25,000.
- Cardington, OH, USA
On the body the tailgate panel keeps cracking this makes my truck look bad compared to the money I put into it. My engine or transmission acts as if something is wrong it is not shifting gear right. On the electrical tire pressure light keeps coming on and it also keeps leaking water from somewhere. Ford needs to go out of business for selling these pieces of junk. It makes no sense.
- Columbus , GA, USA
I opened the lift gate window to load groceries when the right side of the window suddenly let go up near the hinge. This caused the right side of the window to drop and then the left hinge broke, causing the entire rear window to drop. I was able to catch it so it didn't break and eventually release the support struts so I could get it into the back of the vehicle. It appears that the fastener near the hinge was corroded through and when I tried to open the window the weight was finally too much for it so it snapped, releasing the window on that side. Fortunately this fastener failed in a parking lot and not on a freeway or the whole rear window may have come off and posed a danger to the cars behind. Ford has already issued a recall for 2002 and 2003 models which used the same hinge assembly, don't know why 2004 was not included.
- Broadview Heights, OH, USA
The contact owns a 2004 Ford Explorer. The contact stated that the rear hatch was defective and the plastic that covered the license plate area on the hatch became fractured. As a result, when the hatch was opened, the contact and two children sustained lacerations to the hands. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000 and the current mileage was 114,000.
- Liberty Township , OH, USA
The contact owns a 2004 Ford Explorer. The contact stated that the horizontal panel under the rear lift gate was fractured. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 85,000.
- South Daytona, FL, USA
My daughter weighs 99 lbs she opened hatch at gas station and the window portion of the entire hatchback fell off also there is a crack in the plastic down the hatch which I see on every old Explorer.
- Lewiston, NY, USA
Rear body panel around back window split
- Washington, DC, USA
The contact owns a 2004 Ford Explorer. The contact stated that as she approached the vehicle, she noticed that the horizontal panel under the rear lift gate was fractured. The vehicle was taken to the dealer where they advised her that the panel needed to be replaced. The vehicle was replaced for the horizontal panel and emblem. The manufacturer was contacted and offered no assistance. The failure mileage was approximately 21,652. The current mileage was approximately 36,000.
- Safety Harbor, FL, USA
The contact owns a 2004 Ford Explorer. The contact stated that there was an excessively long fracture in the rear liftgate near the manufacturing emblem below the rearview window. The vehicle was not inspected or repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 50,000.
- Baltimore, MD, USA
The rear panel cracked for no apparent reason.
- Columbia, SC, USA
While the vehicle was parked for 2 or 3 days under the carport in the driveway, the back panel under the window cracked for absolutely no reason.
- Houston, TX, USA
The rear window hinge pin (passenger side) has corroded and broken allowing the window to fall off of the rear tail gate. I noticed the broken hinge before using the lift gate which has prevented it from falling off thus far. I have read that this is a very common problem on this vehicle and Ford will not own up to the problem.
- Massillon, OH, USA
There is a crack to the left of the Ford isignia on the rear lift tail gate. The crack runs from the bottom of the rear panel just below the rear window to the bottom of that panel. The panel is the top half of the lift gate where the gate opens to enter items without opening the entire tail gate. I understand from other Ford Explorer owners that this can cause the rear window to blow out because the panel is no longer secure due to the crack. Obi# 10487645
- Clear Spring, MD, USA
The contact owns a 2004 Ford Explorer. The contact stated that after exiting the vehicle, she noticed that the rear hatchback window panel was fractured. The vehicle was not taken to a mechanic. The vehicle was not repaired. The manufacturer was contacted about the failure and advised the contact that they were unaware of the issue. The failure and current mileages were approximately 92,000.
- Clear Spring, MD, USA
The contact owns a 2004 Ford Explorer. The contact stated that the panel on the exterior of the rear lift gate was fractured. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 160,000.
- Brandon, FL, USA
- Stevensville, MD, USA