10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 38,613 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Consumer had problems with the automatic transmission. Each time the vehicle was backed up, it would hesitate when placed in drive. The vehicle also leaped forward with the consumers foot on the brake, it was placed in drive and the vehicle did not move. The vehicle was a rental.
- Evanston, IL, USA
When shifting to reverse- step on gas - does not engage then suddenly a clunk and takes off very fast in reverse- worried about hitting someone- dealer has reflashed & then replaced solenoid in transmission problem still exists.
- Spring Grove, IL, USA
Vehicle was taken to dealer for transmission problem. Consumer was told that when placing vehicle in reverse, it jerked, and sometimes it raced. Consumer was told that part of the transmission needed to be replaced.
- San Diego, CA, USA
Engaging the transmission in "reverse" it hesitates, slips then surges. Loud banging/clunking noises heard, sounds like universal joint. Dealer states parts on order. Apparently this is a known defect to Ford, dealer blames it on a defective servo, synchro or solinoid. Awaiting nationwide back ordered parts from the same manufacture, what makes me think that this same part won't again fail. What is Ford's responsibility regarding warranty extension for the transmission which still is encountering the same problems as I await the repair parts? sounds like a safety problem to me.
- Burke, VA, USA
4X4 eddie bauer Explorer - bangs into reverse.
- Basking Ridge, NJ, USA
When putting the vehicle in reverse it surged. Consumer was able to stop the vehicle without any incident. Vehicle was towed to the dealership for inspection and the mechanic determined that the transmission failed.
- Winder, GA, USA
The gear on my newly purchased 2004 Ford Explorer broke off. I beleive this to be a manufacture defect. When I tookthe truck back to the dealer they couldn't believe it themselves. I am afraid to wonder what else is wrong with this vehicle.
- Uncasville, CT, USA
- Tomball, TX, USA