The airbag indicator illuminated on my 2011 Ford Explorer limited so I took it to my local Ford dealer. They informed me that when this light is on, the SRS is deactivated as it is a closed system. The repair was done and in Jan 2013 the problem arose again. It was fixed after a couple of days and returned to me, since then I have had it back 7 additional times. Had I been in an accident I would not have had any of the protective equipment to help prevent serious injury or death. To date at least one pre-tensioner, a module, and a wiring harness have all been replaced.

- Abilene, TX, USA

I pulled into my driveway at a slow rate of speed, as I was braking the car was not stopping, as I pressed on the brake pedal it collapsed all the way to the floor but the brakes did not engage, just before the car hit the garage door which was directly in front of me the right front brake engaged, fully, stopping the right front tire only, the car pulled to the right and instead of hitting the garage door it struck a concrete column to the immediate right of the garage door. The air bags did not deploy and the seat belts automatic locking retractor did not engage so I was thrown forward into the steering wheel. The vehicle was towed to the dealership it was purchased from. We contacted Ford, filled out and returned the paperwork they requested, after almost four months of the vehicle sitting at the dealership waiting on Ford they decided that the problem was not caused by a manufacturer's defect. I am not sure how they could come up with that assumption as the vehicle was not in drivable condition and according to the dealership Ford never checked it. We have pictures showing the one skid mark from the right front tire and none from the other three tires.

- Marathon, FL, USA