On approximately August the 5th, 2021, my family members and myself were driving off of Signal Mountain here in Tennessee. All of the sudden, I lost all ability to steer my vehicle. In other words I lost all Power Steering. I almost wrecked a number of times with family members in the vehicle. I found that was a recall concerning the Power Steering. I contacted the Cooperate Offices of Ford and spoke with a ([XXX] ). He looked my vehicle up by VIN and found the recall. He told me that it was covered on the recall (case# CAS-[XXX] ). So I then made arrangements for getting my Vehicle towed to ( Mtn. View Ford ) 20th street, Chattanooga, Tennessee. I spoke to a service Rep: [XXX] at the dealership. I explained the situation and gave him the case number for Ford Cooperate Headquarters. The Vehicle was there well over a week, I called on 08/13/2021. The service Rep: [XXX] then told me vehicle wasn't covered under the recall as I was told by cooperate. he said that I would have to pay over $2000 to get my vehicle back. I disagreed of course. He then said that the vehicle was taken to Ford of Cleveland in Tennessee in 2015 for the recall. He said that defective part was not replaced, but they reprogramed the computer. so I almost died with my family members because a defective was not replaced. This is wrong no matter how you look at it. I retired from almost 30 years of Law Enforcement here in Tennessee. I learned through those 30 years. That Ethics and Integrity is the most important thing when dealing with the public. The Ford Headquarters and Mtn. View Ford in Chattanooga has lost those somewhere down the line. I did pay to get my Vehicle from Mtn View Ford. But this is wrong and I'm willing to take any avenue possible to make this public. I have never the type to try to get something for nothing, but there is right and there's wrong. This wrong!!!! I wnted to allow you to investigate this before I start using my other avenues....my number is [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONAL

- Signal Mountain, TN, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 50 mph, the steering wheel became difficult to turn. The power steering assist fault message was displayed on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,615.

- Siler City, NC, USA

The contact owns a 2011 Ford Explorer. The contact stated while entering and starting the vehicle, he noticed that the electronic power steering warning light was illuminated. The contact noticed that the steering wheel was difficult to turn. The contact attempted to restart the vehicle multiple times however, the warning light remained illuminated and failure persisted. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was 117,000.

- Racine, WI, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving at various speeds, the vehicle loss power steering functionality and became difficult to steer. The contact stated upon restarting the vehicle, the power steering functionality returned. The contact stated that the steering assist fault warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V286000 (Steering) for which the vehicle was serviced under the recall in August 2014. The manufacturer had not been informed of the failure. The failure mileage was approximately 158,232.

- Sedro-Woolley, WA, USA

Car suddenly lost power steering and traction control during a turn. Made the car very difficult to steer correctly since it occurred in the middle of a turn. Steering wheel essentially jerked out of hand creating a very hazardous situation.

- San Francisco , CA, USA

Driving my Ford Explorer 2011 glendale AZ and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. Looking online for any recalls I found one and called Ford and they told me the recall was not valid because the warranty was expired in February 2021 I got this car from them and I still pay in for there car and never this issue fix.

- Holyoke, MA, USA

On Sunday April 11 2021 I was driving my Ford Explorer 2011 glendale AZ and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. Looking online for any recalls I found one and called Ford and they told me the recall was not valid because the warranty was expired.

- Laveen, AZ, USA

My car lost power steering control they was a recall before I take to dealership they dont fixed but they report fixed

- College Point, NY, USA

Driving at 35+ entering on ramp mph the car lost all power and just stopped. The engine shut off. No warning lights or alarms went off beforehand. Once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. I called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to Ford. They called this morning and said the water pump went out causing catastrophic damage to the engine. The engine has to be replaced. They quoted $8,000. Had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me I can't afford this again**while driving on the highway, my power steering went out without warning. I lost all power steering and then the power steering alarm came on. Took it to Ford and had the power steering replaced at a cost of $1800. Then, less then 2 weeks later while driving at 40 mph, the power steering went out again. And again, no warning lights until the power steering wen out. Ford said it was because my tires had low tread and I needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. Happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ June of 2019. The first engine wasn't 10 years old. The first engine all this happened approximately between 2016 and 2019 ongoing until 2019 I guess the water pump gave up.O1 O1 2020 for the second engine on the same course as the first

- Cleveland, OH, USA

The contact owns a 2011 Ford Explorer. The contact stated that at start up, the power assist fault message was displayed on the instrument panel. The contact stated that the steering wheel stiffened requiring excessive force to steer the vehicle. The vehicle was restarted and the power steering resumed normal operation. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with an internal relay failure. The mechanic replaced the steering rack. Upon investigation, the contact discovered NHTSA campaign number: 14V286000 (steering) which she linked to the failure. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in the recall. The vehicle was repaired. The failure mileage was 57,000.

- North Haven, CT, USA

Recall expired was also told warranty for recall expired(was told on phone they didn't know if warranty would cover until they run test it then was told it expired) in Feb I loss power steering and a cluster of lights came on dash. Happened in Feb but called and scheduled an appointment w Ford on 3/1 but they didn't have available opening until the following week we took it in and of course they say it's not covered. This is big safety issues and loss it in curve which was scary. I didn't purchase car until 2017 so never heard of recall and same dealer fixed another recall so why did they not fix this recall at that time or mention this.

- Gainesville, GA, USA

The truck was driving smoothly and I turned it off, ten minutes later the truck power steering was ridiculously though I could barely drive back home, still can't used the truck, called the dealership and told me that this truck does has a electrical power steering recall but the mileage was over 1000 miles of the miles thats in the recall system, couldn't imagine if that situation happened while I was on the highway it would've occurred an accident I dont think its fair that this models have a recall and the dealership are not doing nothing about it, I really need some help I have kids and I cannot endanger them by this mistake the fabricators done.

- Ceiba, PR, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 mph, the steering wheel failed to move. The power steering warning light was illuminated. The vehicle was towed to an independent mechanic where the contact was informed that the power steering module needed to be reprogrammed. The contact stated that the failure was like the failure mentioned in NHTSA campaign number: 14V286000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

- Portsmouth, VA, USA

Power steering quit working as I was driving luckily no one was injured called Ford just out of recall window recall 15N01 car clearly under mileage since car has 80000 recall is within 150000miles but recall ended 1/16/2021 car is still defective I was not notified of recall when I purchased car

- Crestwood, KY, USA

Power steering assist fault code is present and steering is almost impossible. This is already recall 14S06 however my 2011 Ford Explorer isn't included.

- Washington Court House, OH, USA

Driving down the road and powersteering gets hard to turn and say power steering assist fault it has happened a number of times

- Titusville, FL, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 40 mph, the steering wheel suddenly became difficult to turn in either direction. After stopping and restarting the vehicle, the message service steering now was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 168,000.

- Newark, NJ, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 mph, the steering wheel was extremely hard to turn. The contact needed assistance to get the vehicle off the roadway. The service power steering, traction control and power steering assist warning lights were illuminated. The vehicle was towed to jimmy michel motors, Inc. (555 S elliott ave, Aurora, mo 65605, (417) 678-5001) to be diagnosed. The contact was informed that the power steering rack assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was like NHTSA campaign number: 14V286000 (steering) and 14E001000 (steering). The manufacturer was informed of the failure. The contact was then informed that the vehicle was over the mileage and repairs were not covered. The failure mileage was 169,573.

- Springfield, MO, USA

Vehicle was purchased a couple of months ago and has been fine until today. Pulled into the gas station, tire low light came on, pulled over to get air and power steering went out. Couldn't get the vehicle steering to work at all.

- Springfield, KY, USA

The car drove fine at 7am - at 8:30 am. I pulled out of my driveway, I was going 45 mph with my 9 year old in the car on a very busy road, all of a sudden the car starting flashing "hill descent control off" then it went to "service advance trac" then "service power steering now" and power steering completely failed. I had to steer the car to the side of a ditch with my 9 year old daughter, and its 26 degrees out. Car had to be towed to my repair shop. Repair guy states power steering rack is not good and states there is an open recall on 2011 Ford Explorer for it. I look through service records I show him in 2016 riverhead Ford did the work 5 days after I bought the car - he says there is no way it was done otherwise this would not be happening. Or, the parts they used to repair it are faulty. I called riverhead Ford they can't service the car, or give me a loaner until 1/7/2021 because of covid & told me there was nothing they can do. In the last four years I've replaced the power steering rack, the engine blew 18 months ago, and now the power steering rack again. The car is defective, and I'm lucky my daughter and I are alive. Ford needs to address this before someone is killed.

- Westhampton Beach, NY, USA