I am getting intermittent warning lights pertaining to the steering assist on this vehicle. It was a prior safety recall in which ford merely reprogrammed the unit in an effort to correct the problem. According to my local dealership, it did not correct the problem and the safety concern is still relevant. The dealership asked ford corporate for permission to make the repair and they were denied. Ford says the repair was made and they will not do anything further. The ford website also states all safety recalls never expire, but apparently that is not the case. Ford appears to be making a mockery of the recall program by closing recalls without permanently correcting the problem and will not reopen this safety recall. Internet discussions on this topic reveal I am not the only one with this problem.

- Sparta, GA, USA

When driving and get up to 60mph car shakes and moves side to side hard to control.

- Memphis, TN, USA

The electrinic power steering has failed. It just stopped working after starting the car one day. This is a repair that the dealer fixed 15 months ago, with a new part. A new electronic power steering Rack and Pinon should not last only 15 months. I have called the dealer and they say that warranty for that job is 12 months. They suggested contacting ford's customer service. Ford customer service says that there are no warranties on Recall repairs. This just does not sound right. I mentioned that if a repair that is suppose to fix a safety Hazzard does not work, and the safety Hazzard returns they are still liable for the repairs and or the consequences.

- Covina, CA, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving at an unknown speed and making a turn, the steering wheel became firm with the power steering wheel warning light illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure continued. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 170,000.

- Gainesville, GA, USA

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, she noticed that the vehicle had lost power steering functionality. There was no warning light illuminated. The contact then became aware that the power steering was electric and not dependent on power steering fluid. The contact waited until the power steering operation returned as needed; however, the failure reoccurred on several occasions. Additionally, the contact stated that the failure occurred while driving on the highway. The contact stated while veering to the side of the road, the power steering operated as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was then taken to the dealer, where the Power Steering Control Module (PSCM) software was reprogramed under Ford Campaign Number: 15N01; however, the failure persisted. The dealer informed the contact that the power steering rack could not be replaced again under the campaign number because the warranty had expired. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 120,000.

- Fairhope, AL, USA

We got the vehicle about two years ago 2021 only had 107,000 miles on it. We were having a power steering problem but it would reset itself on and off stopped for a while came back on never got any notification about a power steering software update recall now power steering won-??t turn on at all I-??ve restarted it won-??t turn on says power steering system fault I-??m not getting any codes or anything. Car is now at 209,000 miles runs strong nothing wrong. Just keep having this power steering problem that needs to be fixed. I-??ve had it cut off while driving before on the highway.

- Columbus, OH, USA

I can-??t control my vehicle, the steering wheel sometimes work sometimes lock that I can-??t turn to right or left. Called Ford with recall recall 14 e-001 13S14. Called the dealer and now it is an extended warranty, they ask for mileage and they don-??t want to update the system or replace it. I-??m the second owner when they send the letter, previous owner didn-??t take the ca to the dealer to fix it. I had the issue before but now is worse I don-??t want to have an accident with this failure on the system since sometimes work and other not

- Mulberry , FL, USA

I was closed to my home when my car power steering locked.

- Hialeah , FL, USA

Intermittent loss of power steering assist. Car starts and steering wheel won't budge. Sometimes after a short wait, it is restored to normal. Sometimes, car must be re-started one or more times to get steering normal. So far, it has not happened while driving, but I am wary of it happening while driving. When it happens, POWER STEERING FAULT message appears on the dashboard. Has happened randomly several times over the last 4 weeks.

- Middletown, KY, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering with the "Power Steering Assist off" and "Service Power Steering" messages displayed. The vehicle was taken to a local dealer to have the power steering control module (PSCM) software updated under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was repaired; however, the failure reoccurred intermittently. The vehicle was taken back to the dealer, where it was diagnosed that the power steering control module (PSCM) software needed to be updated again. The vehicle was repaired; however, the contact stated that while driving at various speeds, the vehicle experienced a loss of power steering functionality and the vehicle lost motive power and failed to restart. The vehicle was towed to the residence. The contact made another local dealer aware of the failure; however, the vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

- Memphis, TN, USA

I was going down the road had to avoid a piece off tire so fast the steering looked on me for a second Then hit that piece. And after that the steering start getting harder to steer, made it home safely. But now I can-??t drive the car because it-??s hard to steer. So we have to start looking to repair it.

- Joliet, IL, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 10 MPH in a parking lot, the power steering failed. The contact stated that she stopped the vehicle, shifted to park(P), turned off and restarted the vehicle and the power steering resumed normal functionality. The contact stated the power steering fault warning light was illuminated. The contact stated that the failure was intermittent at first; however, the power steering failure had become more constant. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the power steering rack assembly needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 129,000.

- Brinktown, MO, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. The contact then stated that she had to manually operate the signal arm while making left or right turns. The contact then stated that upon parking the vehicle, the steering wheel became difficult to maneuver. The vehicle was towed to the dealer where it was diagnosed that the electronic power steering, the steering column control module, and the electronic steering gear needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 139,000.

- Spring Lake, NJ, USA

Was driving on interstate and steering just went out and couldn-??t turn

- Blacksburg, VA, USA

In a 2011 Ford Explorer the power steering failed in the driveway. it was extremely hard to turn without this function. It was taken to a Ford dealer who has confirmed that is the problem. The vehicle has 166,000 miles on it. This failure has been known for this car for quite some time. The failure rate is high and creates a serious safety issue because you cannot steer the car unless You are very strong. smaller people will be unable to turn the vehicle. The only option is to do a major repair to replace the unit. The dealer offered no help to not under any type of warranty; the cost quoted was $3,200.

- Eden Prairie, MN, USA

My 2011 ford explorer steering randomly went out. As I researched I realized that there was a safety recall 14s06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) the previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to prevent steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle. They are trying to charge me $2800 to have the part replaced.

- Ypsilanti, MI, USA

the electric power steering failed due to manufacture recall on my exact year and model

- Cleveland , OH, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the "service power steering now" warning message appeared on the instrument panel. The contact used excessive force to steer the vehicle off the highway and into her husband's place of business. The contact called the dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

- Stillwater, MN, USA

My 2011 Ford Explorer steering randomly went out. As I researched I realized that there was a safety recall 14S06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) The previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to PREVENT steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle. They are trying to charge me $2800 to have the part replaced. I will continue to find a solution. Nothing about this is morally right

- Midlothian , VA, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 MPH, the "Service Power Steering" warning light illuminated along with several unknown warning lights. The contact stated that she was able to drive to her residence with the warning lights illuminated. The contact stated that while driving up her driveway, the vehicle lost power steering functionality. The contact stated that she turned the vehicle off and shifted to park(P), turned the vehicle off and on and the failure persisted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts). The failure mileage was approximately 220,000.

- Jasper, GA, USA