10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 41,104 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The car has water leaks, I started having problems with electrical function and fear of fire or contact in my car.
- Jacksonville, FL, USA
After parking my vehicle in my drive way (vehicle was in park with emergency brake applied) I exited the vehicle and the vehicle started rolling forwards down my slopped driveway. I attempted to chase the vehicle hoping to jump in and apply the brake but was unable to. Vehicle came to a stop after hitting my fence, bushes, and a small tree. There was body damage to the front right portion of the vehicle.
- Susanville, CA, USA
Took my 2012 Ford Explorer in to have the tires replaced and the next day there was an "odor" coming into the cab as well as outside of cabin as I was driving to work and when I stopped and got out of the vehicle.
- Hazel Green, AL, USA
Sync system died- no screen/no usb power/no navigation/no heat/cool control/no radio/no hand-free phone while driving on a highway- unable to restart or reboot.
- Morristown, NJ, USA
Sometimes my steering wheel will lock and I can not move and I am driving with my children and that scared me I've called the tow truck twice taking it to the dealership for them to find nothing. Now my vechile is starting to shake when I'm driving and I'm tired of taking to the dealership for nothing. I've taken to 2 dealership and they say the same thing. It's always when I'm driving. It's all I the dealership papers. I'm sick and tired of this. It started about 1 year after I got it. I would not buy another Ford
- Mcallen, TX, USA
I am worried about the carbon monoxide in my Ford Explorer. I was driving a friend of my to lunch and she got insanely red and broke out in hives the minute I turned the heat on. I ride with the windows open because I am concerned about the air in the cabin with my 2 year old who has asthma. There is always a smell when you turn either the air or the heat on.
- Tallahassee, FL, USA
You can smell exhaust fumes in the cab of vehicle, after about 15 minutes of driving I get a headache and dizzy and have to roll the windows down for the dizziness to go away. Sounds like a simple fix however when its 8 degrees outside and you have children you cant really be rolling the windows down. Since having this vehicle I have gone to the hospital/doctors multiple times for fatigue and headaches to which I have had to get treatment. I used to spend my lunch hour at work in my vehicle and now I cant do this because I will get nauseous and feel like I am going to faint. I am scared to be transporting my children in my vehicle due to this now. After looking into what was going on with my car I found many more people that have had these issues and I'm curious as to why Ford hasn't issued a recall for this yet to get this fixed. I am hoping this helps Ford realize that something needs to be done. Most people with these SUVS are parents with kids. Not sure how Ford can feel okay with themselves over putting children in the situation of inhaling carbon monoxide. If it was an option for us I would purchase a new vehicle but unfortunately that's not financially an option at this moment. I purchased my vehicle in March of 2016.
- Centerview, MO, USA
Dizziness, nausea from driving vehicle in September, October, November and December 2016. Auto in motion. When driving auto 1-30 miles or more, when I got out of car I was dizzy and at times had to hold onto a pole or anything near me to regain balance. I felt tired all the time. I purchased a new 2017 Ford Expedition in Jan 02, 2017 and I have not been dizzy since. I noticed Chicago tribune article in the rides section of Sunday Feb. 4th, 2018 issue written by phoebe wall howard of detroit press and it hit a nerve with me that this may have been the problem. High carbon monoxide level in car cabin.
- Palos Park, IL, USA
My 2012 Ford Explorer limited edition has an exhaust leak that is pushing fumes into the cabin of the vehicle. The noxious fumes enter the cabin and induce nausea and severe headaches. The vehicle has been brought to a certified Ford dealership who has confirmed that this leak is part of a largely known issue that occurs with the Explorer'. I have been informed that while Ford recognizes the problem, they have yet to produce the parts required to fix it, and I have to sit and wait for Ford to do what is necessary on their part, which is going to take an undetermined amount of time. In the meantime I am forced to drive around with these fumes entering my vehicle.
- Schenectady, NY, USA
I smell exhaust when idling or waiting at stop lights- even when driving. Am I in danger?? it is ongoing and happens often.
- Wood Dale, IL, USA
The contact owns a 2012 Ford Explorer. While driving 72 mph, the contact turned on the heater. Approximately 15 minutes later, the contact became tired and sleepy. The contact rolled down the window and felt better approximately six minutes later. The contact experienced this issue several times within the past two years, mainly during the cooler months due to having the windows rolled up. The contact stated that this seemed to be a carbon monoxide failure. The dealer and manufacturer were not notified. There were no recalls associated with the VIN. The failure mileage was unknown.
- Cincinnati, OH, USA
I have a 2012 Ford Explorer and I really like it but I've been having problems with it. Since November of 2016 every time it rains or snows I come in to the truck to find a puddle of water on the front passenger side floor. Lately when it rains it's like it is literally raining inside my truck. The water leaks right through the top where my light and the buttons for my sunroof is. Now my back up camera doesn't work and my truck is starting to smell like mole. I'm also afraid that the water leakage is going to destroy all electrical problem or cause a an electrical fire while I'm in my truck with my kids. I also don't want my floor to rust. Can you pleas help me in finding out where is the problem coming from? a coworker of mine is the same problem with her truck as well.
- Brooklyn, NY, USA
The contact owns a 2012 Ford Explorer. While driving 7 mph, a grinding metal sound was heard and the vehicle stopped. The contact shut off the vehicle and restarted it, but it would not engage into gear. The contact had the vehicle towed to his personal auto mechanic and was informed that the passenger side axle mount fractured. The technician replaced the passenger side axle mount. While test driving the vehicle after the repair, the contact noticed that the instrument panel lighting, including the wrench icon, the service advance track indicator, and the cross traffic system fault indicator illuminated. The mechanic stated that the vehicle would have to be taken to the dealer to be reprogrammed so the instrument panel lighting would dim. The contact took the vehicle to helfman Ford (12220 southwest fwy, stafford, tx 77477) to be reprogrammed. There were no recall for the failure. The manufacturer was not made aware of the failure. The failure mileage was 74,000.
- Sugar Land, TX, USA
Strong carbon monoxide odor coming through the HVAC vents when I was driving to work. I rolled down my window to get the odor out of the vehicle. I have noticed this odor in the past but I figured that it was coming from outside of the vehicle from other motorists. After receiving notice that this is a recall and is potentially coming from my vehicle, I will go ahead and schedule an appt. To get this resolved. This is a dangerous issue to have. More importantly with my family in the vehicle. If the Ford "fix" doesn't resolve the issue my question is, what am I to do about this? the final payment for my 2012 Ford Explorer is due on 01/15/2018. I really do not want to have to purchase another vehicle after paying $698 for the past 6 years. If this issue continues I'd expect Ford to do 1 of 2 things, 1. take back the Ford Explorer and let me trade for another Ford vehicle of equal cost to what I paid for my Explorer, less the interest. 2. refund my $46K that I paid for my Ford Explorer as you have sold me an unsafe vehicle. I've already had the issue of losing power steering while I was driving on multiple occasions. Luckily I got that issue resolved from a previous recall. Please help us NHTSA as we should not have to tolerate unsafe vehicles at our expense. It seems like the hard working people are the only ones that pay for manufacturer's mistakes. Let's start punishing these big companies so that they do a better job regarding people's safety. Thank you!
- Durham, NC, USA
Heavy fumes are entering my car causing headaches. Recall was performed and problem continues to persist.
- New Castle, DE, USA
There is a smell of gasoline in and outside of the vehicle at all times. The check engine light keeps reappearing even after continuous examination.
- Coldwater, OH, USA
Gear shift message - 'shift to park' after putting vehicle in park and ignition is turned off.
- Vernon, CT, USA
When takin off at higher speed like to pass someone, a smell of exhaust fumes fills the car through the air system. It's so bad we have to roll the windows down to get it to go away. My babies even complain of the horrible smell. This has been going on for months and I've heard of now as a big problem.
- Wauchula, FL, USA
Exhaust leaking back into the vehicle. As I accelerate, it smells like gas fumes coming from A/C vents. I noticed it from the day I bought the vehicle.
- Crowley, LA, USA
- Port St. Lucie, FL, USA