The contact owns a 2012 Ford Explorer. The contact stated that while driving at 35 MPH, the steering wheel seized. Additionally, the power steering warning light was illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The contact was informed that the electric power steering had failed. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

- Kansas City, MO, USA

Steering wheel locked up, while driving.

- Jefferson, TX, USA

Power steering fails while in motion with no warning until it happens making it very difficult to get control of the vehicle. When it happens a power steering failing light comes on but there is no warning before the steering locks up on you. Dealer has not been contacted as every time I call they don't answer. Was inspected by an independent garage who states it is the rack.

- Annville, PA, USA

The contact owns a 2012 Ford Explorer. The contact stated while driving 50 MPH, the steering wheel became firm. The contact stated that the "Check Power Steering" message was displayed with an unknown red warning light illuminated. The contact pulled over on the side of the road. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. Additionally, the contact was informed that the warranty had expired. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 159,658.

- Woodford, VA, USA

Steering locks

- Kissimmee, FL, USA

The contact owns a 2012 Ford Explorer. The contact stated while driving 20-30 MPH, the steering wheel became significantly difficult to steer. The contact was able to continue driving by using his physical strength to steer the steering wheel. There was no further information provided. The contact stated that as he arrived to the residence, the steering wheel locked. The vehicle was towed to the used car dealer it was purchased from, and it was diagnosed that the rack and pinion needed to be replaced. The Ford dealer was contacted and informed the contact that the vehicle could not be covered under Ford Campaign Number: 15N01, as the campaign had expired. The vehicle was not repaired. Additionally, the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair of NHTSA Campaign Number: 19V435000 (Suspension). The manufacturer were contacted, but no assistance was provided. The failure mileage was approximately 183,000.

- Austin, TX, USA

We recently purchased this vehicle and after getting is home and researching the vehicle, we discovered that there is an open recall involving the rear toe link with the potential to diminish steering control and potentially increasing the risk of a crash. Our local Ford dealer does not see the seriousness of this recall and refuses to look at the vehicle in a timely manner.

- Panama City Beach, FL, USA

The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving at slow speeds, the steering wheel was firm while turning. No warning light was illuminated. The dealer was made aware of the failure but confirmed that Customer Satisfaction Program: 15N01 (EPAS Steering Efforts) had expired. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Olathe, KS, USA

Power steering failure as laid out in NHTSA CAMPAIGN ID: 14V286000. The car does not qualify for recall and we would like Ford to be notified and have our VIN qualify for recall.

- Palm Beach Gardens , FL, USA

Our Power Steering Assist went out and the truck couldn't steer then this code came up and we looked up the Recalls and found this very problem. 2012 FORD EXPLORER RECALL NHTSA 14V286000 SPONSORED Release Date: May 29, 2014 Applicable Country: USA NHTSA Campaign Number: 14V286000 Manufacturer: Ford Motor Company Component(s): -??STEERING oELECTRIC POWER ASSIST SYSTEM Summary Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. Remedy Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014.

- Farmington Hills, MI, USA

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving at approximately 25 MPH, his wife attempted to make a turn however, the vehicle lost power steering assist functionality. The contact then stated that he pushed the vehicle into his driveway. The contact-??s son retrieved the error codes: U300049-48, U300072-48 and U300096-C8 for the power steering module. The son's friend, an independent mechanic, determined that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that Customer Satisfaction Program: 15N01 (EPAS Steering Efforts) had expired. The failure mileage was approximately 86,974.

- West Chester, OH, USA

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 50 MPH, the steering wheel was seized. Additionally, the service advancetrac warning light was illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was 168,000.

- Dacula, GA, USA

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 97,563.

- Virginia Beach, VA, USA

The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning light illuminated. The contact stated he parked the vehicle and while restarting the vehicle, the service power steering now, the anti-lock braking system (ABS), the traction control, and the Advancetrac warning lights were illuminated. The contact took the vehicle to the local dealer; Lebanon Ford (425 Miracle Mile, West Lebanon, NH 03784: (603) 448-3363), where it was diagnosed with needing the power steering rack unit to be replaced. The vehicle was not repaired. The contact stated the previous owner of the vehicle had NHTSA Campaign Number: 14V286000 (Steering) repaired at the local dealer: Portsmouth Ford (400 Spaulding Turnpike, NH-16, Portsmouth, NH 03801: (603) 433-1221). The manufacturer had been informed of the failure. The failure mileage was approximately 100,422.

- Braintree, VT, USA

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the steering wheel seized. The message "Power Steering Assist Fault" was displayed. The contact stated that the failure reoccurred several times, and upon turning off and restarting the vehicle, the steering wheel responded as needed. The contact stated that the failure persisted after restarting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear needed to be replaced. The dealer informed the contact that the Power Steering Control Module (PSCM) software update was previously completed under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.

- Brandon, SD, USA

While driving my daughter to school, the steering wheel locked up and was very difficult to turn. Warning light for power steering assist and traction control were illuminated. This could cause an accident. Research on the internet shows that this is a known safety problem. I called ford and was told that the car would not be covered due to the mileage and age. I never received any notification about this safety issue from ford. Safer bulletin is only good for 10 years, 150,000 miles. Ford needs to be held accountable for this safety issue

- Centerbrook , CT, USA

My vehicle experienced sudden intermittent connection to the electric power steering gear, which caused a loss of the motor position sensor signal resulting in a shut down of the power steering assist. I struggled to safely steer the vehicle to the side of the road to avoid an accident and running over several people. Luckily I was able to stop in time and avoid any serious injury. There is a known recall for this issue #14S06 for the same year, make, and model of my vehicle but my VIN is not part of the recall. I contacted Ford Customer Care to discuss my incident and they refused to help. My vehicle is currently at a local dealership awaiting repair and I was quoted $3,500 for the cost. This is half the value of the vehicle.

- Celebration, FL, USA

The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the vehicle experienced a loss of power steering. The "Service Power Steering Now" and "Shift to Park" warning messages were illuminated. The vehicle was inoperable and was towed to the residence. The vehicle was then towed to a local dealer, where it was diagnosed that the steering gear needed to be replaced. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle remained at the dealer awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 191,000.

- Moyers, OK, USA

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the power steering warning light illuminated. The vehicle was towed to the dealer and the dealer stated that the EPS module was updated but the failure reoccurred. The vehicle was taken to the dealer again and the dealer stated that no failure was found. The failure persisted. The manufacturer was contacted and stated that the warranty had expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 11,000.

- Tarboro, NC, USA

The contact owns a 2012 Ford Explorer. The contact stated while driving out a gas station, the steering wheel became firm, with an unknown warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in the recall. The failure mileage was 165,000.

- Anderson, CA, USA