2.1
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 76,937 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have a 2013 Explorer Sport which I purchased new from the dealer 2 months ago. On the morning of 8/15/2013 I was turning left into a parking lot after coming to a complete stop on a road, going less than 10mph. As I accelerated and turned my wheel left the power steering failed completely making it almost impossible to turn the wheel and the warning lights on the dash came on for the advancetrac and the stability control. I was able to steer the vehicle into a parking spot and put it in park. I turned the vehicle off, waited a minute or two and turned it back on without resolution of the symptoms. I looked up the warning lights in the owners manual and it said to have it serviced immediately. I had my Explorer towed to the closest Ford dealer. The dealership states that they have driven the vehicle over 100 miles in the past week and a half without those problems occurring again. I've read several articles about faulty epas systems, none from 2013 Explorer yet. The Ford engineers have told the dealership to return the vehicle to me and 'see if it happens again'. I asked the dealership to put another 200 miles or so on the vehicle to see if the problem occurs again while I seek information from Ford.
- Kailua, HI, USA
Driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. Vehicle begins to decelerate and transmission goes from an illuminated "D" to blank. Very hard to maneuver vehicle. Vehicle struggles to gain speed afterwards. The only resolution I have found is to pull over if possible and turn on vehicle and restart. This has happened 4 times in the past two weeks.
- Weslaco, TX, USA
I was making a U-turn not even going more than 15 mph and my 2013 Ford Explorer Sport's, which only has 6050 miles on it, power steering suddenly stop working and all across the dash, warning lights lit up, stability control fault, power steering assist fault, terrain management fault, traction control fault. I lost power steering and slowly steered into the nearest gas station. I turned off my engine and then restarted it, the power steering worked again and some of the warning lights went off, except the terrain management and stability control lights, I turned off the vehicle a second time and all the warnings lights went off, I went straight the dealership and it is there now. The service advisor had said he has seen this happen once and they replaced the power steering gears and system. I am very concerned that this will happen again and I will lose control of the vehicle and cause an accident and hurt myself and my family and other persons. Luckily I was in slow traffic and a gas station was nearby, and I did not have my family in the vehicle. Ford needs to address this issue with the Explorer and fix these safety issues asap!
- Spring, TX, USA
I experienced a loss of power steering while driving, as well as stability control, traction control, and terrain management systems errors. I was stopped at an intersection waiting to make a left turn. Once I started moving to make the turn (@ 5 mph), a number of beeps went off, warnings were displayed on the vehicle information screen, and I lost power steering. After pulling over to the side of the road with no power steering, I turned off the car and then restarted. At this point the power steering was working, but the traction control and terrain management errors were still happening. After a minute, the traction control light went off. There was still an error with the terrain management. After getting home safely 90 minutes later, I restarted it again, and all systems seemed to be working, with no errors reported.
- West Chester, PA, USA
- Fredericksburg,, VT, USA