10.0

really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
1 / 1
Average Mileage:
48,940 miles

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« Read the previous 20 complaints

problem #32

Jul 152016

Explorer

  • 88,500 miles
On two separate occasions, the car stalled after de-accelerating to a stopped position and made a "clunk" sound from the transmission area. During the first event at a traffic light, a very noticeable "clunk" was heard that sounded like the transmission. The car was re-started and seemed to drive normally. To be on the safe side, we brought the car to the dealership to have it checked but they could find nothing wrong. During the second event at a stop sign, another very noticeable "clunk" was heard from the underside of the car and the car actually shifted so that it was felt by the body. After re-starting the car this time and placing it into drive, this time the car did not move when pressing down on the gas pedal. Instead, only the engine revved up. In addition, when putting the gear into the reverse or drive position, that loud "clunk" sound and the physical shifting of the vehicle also happened. Because the car would literally not go, we called for a tow-truck and took it to the Ford dealership. At the dealership, a customer care rep and a technician came outside to look at the car. When putting the car into reverse and drive, the same "clunk" and shifting of the vehicle was observed and acknowledged by both men. However, at this point the car would move forward when applying the gas. We left the car at the dealership for evaluation. When following up early the next week, ,we were informed that they had driven the car about 100 miles over the course of three trips and the car was running normally. Also, we were told that the diagnostic/evaluation of the PCM and transmission did not show anything was wrong. In my opinion, there are two problems here: #1, the stalling/transmission problem and #2, the inability to identify the problem for such a major event

- Matthews, NC, USA

problem #31

Jul 292016

Explorer

  • 33,000 miles
On 7/29/16 as I was driving home (less than a ten miles) after washing my vehicle a warning light with a wrench came on and I loss acceleration vehicle went from 50 mph to 5 mph unsure due speedometer becoming inoperative I pulled over into a shopping center stopped engine and restarted it again I then put the vehicle in drive at which time I had acceleration again at which time I continued home arrived and parked the vehicle.

- Houston, TX, USA

problem #30

Jul 052016

Explorer

  • 32,038 miles
Bought a used Ford explore XLT with 32K miles. As I have been driving the SUV I am noticing that whenever I fully press down on the gas peddle to increase my acceleration whether I am merging onto the freeway, changing lanes or scaling a hill, the cabin is filled with a strong emissions odor. Which worries me because I normally have children in the vehicle. As I let up on the gas peddle the odor dissipates. I have noticed this odor when I have my max A/C function on which is using recirculated air.

- Fontana, CA, USA

problem #29

Jul 092016

Explorer

  • 73,000 miles
Delay or lag under heavy acceleration, was making a left onto incoming traffic from a complete stop, should have had enough time under normal circumstances to make the turn but there was about a 3 second delay before the engine really kicked in and started accelerating and ended up almost causing an accident, I've never felt so powerless to do anything other than veer out of the lane to avoid getting hit

- Chino, CA, USA

problem #28

Jul 092016

Explorer

  • 73,000 miles
Delay or lag under heavy acceleration, was making a left onto incoming traffic, should have had enough time under normal circumstances but there was about a 3 second delay before the engine really kicked in ended up almost causing an accident, I've never felt so powerless to do anything other than veer out of the lane to avoid getting hit

- Chino, CA, USA

problem #27

Jul 072016

Explorer

  • 36,000 miles
36,000 miles on my 2013 Ford Explorer. Started up my car and went to back up and I had no power steering. My car was built after the cut off of the re-call and will be having it looked at and fixed on Monday. Ford needs to extend the re-call to later models as this problem is effecting a lot more Ford then they thought. This is out right wrong of Ford.

- Loxahatchee, FL, USA

problem #26

Jul 042016

Explorer

  • 30,000 miles
Vehicle emits bad odor upon hard acceleration or any other activity which puts a strain on the engine. Dealer deodorized the exhaust system with some perfume like substance which stopped the smell, but probably not the gas, for a while which soon wore off and returned. Ford does not claim to know anything about the issue. I'm concerned about carbon monoxide and have thought about putting in a sensor to record the levels. There is something wrong with the exhaust system.

- Houston, TX, USA

problem #25

Jun 252016

Explorer

  • 46,000 miles
Fuel throttle body error P2111 has happened 5 times in 3 days, causing great distress to me and my family. This is a potentially deadly defect and it seems many others are having the same issue. What occurs is that a wrench appears on screen with the error message "terrain management system fault" and the vehicle goes into "limp mode, " even at highway speeds, causing the accelerator pedal to become unresponsive.

- Orlando, FL, USA

problem #24

Apr 172016

Explorer

  • 38,000 miles
While driving approximately 40mph preparing to merge onto freeway I lost acceleration power and vehicle decelerated to 5mph nearly causing accident. After turning car off and back on it resumed normal operation. Later that day my wife experienced the same problem. We had vehicle towed to Ford dealership and after two days they were prepared to return the vehicle because the problem did not present during the test drives. After refusing to take it back until they figured it out the next day we were told that the throttle body was "bad". 2 days later the vehicle was "fixed" and returned to us. The very next morning we had the same problem with vehicle losing propulsion and decelerating rapidly. After taking it back to the the dealership we were told that the "new" throttle body that was installed was also "bad". after another 2 days we picked up our car and have not had any problems so far.

- Arlington, TX, USA

problem #23

Nov 112015

Explorer

  • 60,000 miles
I noticed right after buying my car that it would sometimes be in park, but the car would tell me to shift to park. I talked with the sales guy at the dealership, he said he would look in to it. It happened a few times. Then one time, I shifted to park in a rain storm and released the brake. I looked in to the passenger seat to grab my things and the car rolled in to my house causing damage to the house and to the car.

- Omaha, NE, USA

problem #22

Jan 162016

Explorer

  • 55,000 miles
When I put the car in park, the message "shift to park" is illuminated on the dash - when the car was in fact in "park". I have to repeatedly shift the car in and out of "park" or turn the car on and off to get the message to go away. The dealership replaced the gear shift which cost me $390.33.

- Marietta, GA, USA

problem #21

Nov 192015

Explorer

  • 48,528 miles
Info display on dash would always state "shift into park" even after turning off the engine with car already into park position--Ford dealer had to replace shifter control at a cost of $462.54--was told by service tech they have the part in stock--and have seen this problem before on newer cars--was told part cannot be fixed.

- Fishers, IN, USA

problem #20

Aug 182015

Explorer

  • 39,000 miles
During acceleration, there is a noticeable, exhaust smell in the cabin of the vehicle. The smell does not dissipate unless you open the windows or turn the A/C on high to clear the air.

- Austin, TX, USA

problem #19

Apr 042015

Explorer 4WD 6-cyl

  • 25,000 miles
For the 2nd time in less than 9 months the truck began to sputter when accelerating and shook violently until it finally died. The cabin filled up with a strong fume smell. First time was ~25K miles and this time was ~30K miles.

- Middletown, NJ, USA

problem #18

Mar 202015

Explorer 4WD 6-cyl

  • 20,500 miles
Exiting from parking lot and speed of about 15 mph on a straight road, no pot holes, at about 100 ft from the parking exit, it hit an electric post. Left front suspension, fender, wheels, pillars, rocker & floor, radiator support, front lamps, hood, steering rock, cradle, transmission transfer case, front door and many more damage. All are in left side. I checked the VIN but it is not on recall for power steering problem however I suspect power steering was the caused of accident. It is a major damaged and the insurance is not yet decided if repair or total wreck. I asked the Ford dealership to see on the diagnostic computer of the vehicle but up to now they have not yet check.

- Wallingford, CT, USA

problem #17

Aug 022014

Explorer 4WD 6-cyl

  • miles
When I shift into park, the computer starts peeping and telling me to shift into park. The dash says its in park, and it wont go any further, but it won't stop beeping till I mess with putting it in and out of park several times. I use my parking brake "all" the time because I can't trust that it is really in park or not. When I called the dealer they said they had a couple in the shop that were having the same problem and they were replacing something on it and if it solved the problem, they'd let me know. I haven't heard anything and am still having the problem.

- Lawton, OK, USA

problem #16

Mar 082015

Explorer 4WD 6-cyl

  • 20,100 miles
Parked on slight incline in driveway, did not use parking brake, after about two hours I came back and noticed that my vehicle had rolled into the vehicle behind me, a total distance of about 3 feet, my tire tracks were visible in the snow, which is how I identified that my vehicle rolled backwards and was not hit from the vehicle behind mine.

- Mayfield, OH, USA

problem #15

Sep 232014

Explorer

  • 44,100 miles
I was leaving to run errands I start the car & seen I forgot something so I left it running opened door & it rolled back into our carport pole while in park. It has been giving a shift to park warning for about a month when the car is in park and turned off this is the 3rd time we have had trouble since we bought June 6. here's maintenance July 7,2104 front wheel bearing August 6,2014 the molding came off windshield passenger side while driving & the drivers side was loose. September 23,2014 rolling backwards while in park. We also have a picture of the warning shift to park.

- Maysvile , OK, USA

problem #14

Jul 162014

Explorer

  • 44,765 miles
On 16 July 2014, I was driving and my vehicle just stopped while I was driving it, Ford claims that this is a safety device to protect the transmission, but this is a serious health and safety issue for people and their lives. I could have easily gotten hurt or caused a serious traffic accident if I was on a different road or on the interstate. Ford claims that because of the grille design that they have ont he vehicle it causes major issues to the air condensor and transmission cooler, because any and everything...debris, rocks, insects, birds... can cause the condensor/cooler to be damaged which will cause the customer to have to constantly pay out of pocket expenses. This is a major safety concern.

- Columbus, GA, USA

problem #13

Apr 152014

Explorer 6-cyl

  • 29,000 miles
Upon moderate or hard acceleration, a strong burnt or exhaust smell enters the cabin.

- Hoover, AL, USA

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