10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 41,062 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I lost communication with the climate controls it says, causing my heat to come on full blast and I can not turn it off. I live in Florida and this is very unsafe.
- Live Oak, FL, USA
Anytime I drive this vehicle in rain or wet roads the main belt slips and squeals. The result is major loss of power on many occasions. My dash lights up like a christmas tree, I lose power to steering, wipers, fans, etc. The belt slipping is causing the alternator not to function which in turns causes loss of power. It's always when it's wet which is even scarier bc I have lost steering and engine power. This happens on any roads while the engine is under a load.
- Kingston, NH, USA
The car will not start after driving it. Sometimes it has to be jumped. I has had 3 batteries in it so far, it has 140,000 miles on it and when I close or open the doors sometimes it will start!
- Pittsburgh, PA, USA
The contact owns a 2013 Ford Explorer. The contact stated that after multiple attempts to start the vehicle, the engine failed to turnover with the check engine warning light illuminated. The vehicle was towed to jim click Ford Lincoln 6244 E 22nd St, tucson, AZ 85711 where the dealer was unable to diagnose the vehicle. Once the vehicle was returned to the contact, the vehicle operated as intended. The contact then stated that on another occasion while driving at 75 mph, the vehicle began to lost motive power and the power steering ceased. The information screen became inoperable. The vehicle was again towed back to the same dealer. A diagnostic was not performed. The vehicle was not repaired. The vehicle was since towed from the dealer to the residence. The manufacturer not been notified of the failure. The failure mileage was approximately 90,000.
- Benson, AZ, USA
On 2 separate occasions the truck loses power while driving. This effects the engine, power steering basically anything that uses power. This has happened while driving 65mph and 35-40mph. One time it happened on a street, the other time was while driving on the highway. This is very dangerous.
- Freehold, NJ, USA
Both driver and passenger door lock/latch mechanisms failed showing car door is ajar when door is actually shut. Driver door lock actuator failed around 30,000 miles and passenger lock actuator failed around 135000 miles. When driving at night, the interior lights of car cannot be turned off until speed reaches approximately 10 mph. This leads to unsafe driving conditions and limits driver visibility outside of car due to glare.
- Lubbock, TX, USA
The power steering fault assist button came on in the SUV. The steering wheel locked up on me while the vehicle was in motion. I was in another city other than where I live. This was by far one the scariest things that has ever happened to me. The wheel completely locked up. This is beyond unsafe for anyone to be steering a vehicle and the steering wheel locks up. The vehicle was towed to the mechanic shop. The steering rack had to be replaced. I was charged for the pet and labor. The total cost was $1,931.18. There is a recall on the same model vehicle but because my VIN doesn't match I wouldn't qualify for the recall. This is not right! there is a recall on the vehicle for the same issue but not for my VIN. I will upload a copy of my receipt for parts and labor. This is so disappointing!
- Waycross, GA, USA
It's an intermittent problem. The electric power steering goes on and off. It does so while still or even while driving.
- Olive Branch, MS, USA
Paint bubbling on aluminum surfaces hood and door skins, referred back to dealer who repaints and reoccurs until out of warrantee. Steering failure intermittent accutrac control requiring towing and computer reset. Can fail while driving resulting in no or difficult steering. Multiple times reset no charge. Estimate to repair $2500
- Miami, FL, USA
Smell of smoke, and tapping noise prior to fire. Smoke came from near the center console between driver and passenger seat. Fire started. Made a complaint prior about smell of smoke and noise.
- Hollywood, SC, USA
The contact owns a 2013 Ford Explorer. While the vehicle was parked in the garage, multiple warning indicators illuminated on the instrument panel and flashed different colors. Also, the information screen on the right side of the dashboard turned black. There were no warning indicators illuminated. On September 6, 2019, the ignition failed to start. The contact also stated that the door latches would open and close multiple times. The vehicle was unable to be driven and was towed to jim click Ford Lincoln (located at 6244 E 22nd St, tucson, AZ 85711, (866) 787-4416). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 99,000.
- Benson, AZ, USA
The contact owns a 2013 Ford Explorer. The contact stated that the ignition switch failed three months ago. Also, while in a parking lot driving 12 mph, the vehicle stalled without warning. The vehicle failed to restart and failed to shift out of gears. The vehicle was towed to an independent mechanic where it was diagnosed that the ignition switch failed and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The manufacturer was not contacted. The approximate failure mileage was 158,000.
- Highland Village, TX, USA
The steering became so bad it was not safe to drive and could easily have caused a bad accident. I did not let my wife drive it. Local auto repair shop said it is an electrical issue in the steering so I drove it unsafely to Ford dealer who told us it is an issue with the steering gear. This should not happen in a 2013 vehicle with a little over 100K miles
- Millersburg, OH, USA
The "door ajar" warning continues to appear after driver door is shut. Once the car is in motion and comes to a stop, the warning will audibly beep and display a message to shift to park, thus distracting the driver. The warning prevents the dome lights was shutting off until the car is in motion. All of which is a drain on the car battery. Issue appears to be a faulty car door sensor. I've cleaned it, but it only offered a temporary fix.
- Olathe, KS, USA
This dealing with the my sync (myford touch). The system will will cause the screen to go black, it also will cause the A/C & heater, navigation, and radio to stop working. This happens while the vehicle is moving. To restore the system you have to pull over and reboot the system by turning off the vehicle. I just recieved a customer satisfaction program alert for Ford on 5/25/2019. Dealer will not repair because they clam that the program has expired. But I can have the repair done for the cost $1200
- Shreveport, LA, USA
When I shift it to park. It doesn't recognize it and when you turn of the car. A sign comes up on the dash screen saying 'shift into park'. and it drains your battery because the system is waiting for you to shift it. Also you can't use the factory remote start.
- Riverside, CA, USA
The back up camera just started working sometimes and sometimes when we go in reverse it will come on then go away and says to contact dealership. This issue just started.
- Huntington, WV, USA
Vehicle experiencing intermittent engine shut off under all driving conditons which exhibits a serious and dangerous situation when the vehicle abrubtly loses total power while driving. This has recently been an issue in the past two weeks while my wife and kids were driving on the freeway at 70 mph in traffic. Vehicle started back up once the ignition was turned completely off and waited a few minutes to start the vehicle back up. This scenario occurred on the freeway, in town driving and while stopped at traffic light. Contacted local Ford dealership and all they said was to bring it in. I had a mechanic check it out and he was unable to retrieve any engine codes while running an ECU scan. There are several complaints noted online with other Ford Explorer owners who have attributed it to a "terrain management" fault. This is the same diagnosis my local mechanic came up with. This results in the engine control module to receive a throttle position in the wide open indication causing the vehicle to shut off. The vehicle is currently being operated in oahu, Hawaii. I am currently deployed to the middle East so I am very concerned for the safety of my family while this is the only mode of transportation available to them.
- Apo, AP, USA
The contact owns a 2013 Ford Explorer. During inclement weather (heavy rain), water affected the electronic components in the vehicle. Bowditch Ford (757-595-2211, located at 11291 jefferson ave, newport news, va 23601) kept the vehicle for several days for diagnostic testing. The dealer did not provide an update on the status and the vehicle was not repaired. A second dealer (hall Ford newport news, (877) 398-2216, located at 12896 jefferson ave, newport news, va 23608) diagnosed that the water short circuited the switches and the sun roof motor failed and needed to be replaced. The manufacturer was notified. The approximate failure mileage was 120,000.
- New Port News, VA, USA
- Toddville, MD, USA