10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 42,943 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Passenger door ajar light remains illuminated when the door is closed. Interior lights remain on even at night causing hazardous driving conditions
- Salisbury, MD, USA
SUV will indicate door is open when is not, due to faulty door latch.
- Los Angeles, CA, USA
The contact owns a 2013 Ford Explorer. While making left or right turns, the steering wheel seized and the vehicle stalled. The contact was able to restart the vehicle. The dealer was notified and scheduled an appointment to inspect and diagnose the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
- Miami, FL, USA
When shifting to park, the vehicle will not register that car is in park. I.e. the P will not light up and if you turn car off it will beep telling you to shift to park. In my 2001 Explorer it would get stuck shifting to park as well. Seems to be a vehicle issue because both vehicles have different shifting mechanisms. Happened 6 months after I purchased it in 2015 and till does it to this day.
- Thornton, CO, USA
I was driving my 2013 Ford Explorer when I went to make a turn and the wheel froze without warning. The electronic power steering failed and I was told I needed to replace the steering rack and it was not covered under warranty.
- Aurora, CO, USA
The contact owns a 2013 Ford Explorer. The contact stated that the front passenger and driver door failed to close correctly. The contact would close and lock the doors; however, the overhead light and the warning indicator on the instrument panel remained illuminated, which indicated that the doors were not closed. The contact had to close the door several times until the lights were no longer illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.
- Saginaw, MI, USA
The driver door was closed, but the "door ajar" light was on and the interior light was on while sitting in the driveway. If we put it in gear to drive off the error comes on the dash to put the car in park. It was taken to the dealer and they did a reset on the electrical system. Then about three months it started again. The dealer is trying to charge us every time we come in with the same problem. I put the VIN in but it says no recalls, but some of the 2013 Explorer have the same problem....
- Helena, AL, USA
Driver door shows door ajar a majority of the time when door is closed. Issue was resolved once under warranty and is now happening again.
- Austin, TX, USA
While driving my Explorer will lose all power after 30-45 minutes it will restart and run fine for a day or so and then happen again. When it loses power all of the warnings will appear and the radio will still work. When I restart the vehicle it takes a minute for the engine to turn over. This is very scary and dangerous when I am driving down the highway at 70 mph. I see there have been many complaints about this but no recall! this has also happened while driving a both 35-40 mph on city streets and has happened a total of about six times.
- Owasso, OK, USA
The "door ajar" sensor on many Ford products is defective and causes the door ajar light to come on even when the doors are closed. This also causes the interior dome lights to remain on at night and will not allow the doors to be locked while operating the vehicle. It is dangerous not being able to lock the doors as children could open the doors accidentally and fall out. It is also dangerous having the interior dome lights remain on while driving at night. Ford knows about this problem as when I took the vehicle in for repairs, they acknowledged a service bulletin is available about the problem. Because of the safety issues involved, there should be a recall on the door ajar.
- Logan, UT, USA
Door ajar light comes on randomly in my pi Explorer. It goes away after a while. It comes on while in motion and while still. May be a faulty sensor in the door. This needs a recall. Looked high and low for a fix and noticed that many have this issue. Most people with this issue probably don't even know to post this information/issue here. This problem could potentially be a very serious one if not addressed/recalled.
- Delran, NJ, USA
Door ajar light stays on due to a defect switch assembly located in the driver's door. Ford fixed it once while under warranty. I began acting up again shortly after it went out of warranty. It's an extremely common problem and they should fix it for their customers on their dime and not the customer's.
- Loveland, CO, USA
My car regularly shows that the driver door is ajar. It will not register that it closes, and will not allow me to lock the door. This happens on a daily basis for no apparent reason and I must repeatedly open and shut the door indefinitely until it finally registers that the door is closed. This faulty door sensor/latch issue has been recalled on other Ford models but not the Explorer yet to my knowledge. It happens when the vehicle is both parked and in motion. I noted the most recent date on the calendar but this has been happening for several months now.
- Charlotte, NC, USA
The contact owns a 2013 Ford Explorer. The contact stated that the driver's side door sensor failed to function properly, and the internal lighting remained illuminated and drained the battery. The chime sounded each time the failure occurred, which indicated that the door may be open when it was closed. The vehicle was taken to the one dealer twice and the sensors were cleaned. Within a year of the first repair, the failure recurred. The vehicle was taken back to the dealer, but the contact was uncertain if the dealer cleaned or replaced the sensor. The manufacturer was notified of the failure and advised the contact to take the vehicle to the first dealer again and then a second dealer for further diagnostic testing. The contact was waiting for a response from the manufacturer. The VIN and failure mileage were not available.
- Willow Grove, PA, USA
The contact owns a 2013 Ford Explorer. While attempting to accelerate above 30 mph with the air conditioner activated, the vehicle filled up with carbon dioxide fumes. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 77,370.
- Flora, IL, USA
Driver side door ajar switch is malfunctioning. Dash display and warning chimes warning me that the door is open when its closed. **this should be a recall because of the hundreds of people that are experiencing this. Hard to find aftermarket parts and Ford dealers want $475 to fix it! B.S.!!! recall it. Losing faith in Ford! sad!
- Thornton, CO, USA
The contact owns a 2013 Ford Explorer. Every time the key was in the ignition switch, the door ajar and driver switch to park warning indicators illuminated. Also, the chime sounded when the door was closed. The contact stated that the same failure occurred every day for the past two weeks. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 30,000.
- Newcastle, WA, USA
Door ajar notification, stays on even though door is secure, causing power failure from battery drainage,
- Stone Mountain, GA, USA
The driver side "door ajar" alarm is constantly on, even though the door is firmly closed and secure.the alarm keeps going off and the dome light is on while the vehicle is in motion for a dangerous period of time. This seems to be a common and dangerous complaint for similar vehicles in similar years.according to what I have read online and watched online there are a lot of like vehicles out there with this problem.
- Holland, MI, USA
- Albuquerque, NM, USA