I bought this car less than 2 years ago and I am tired of it already. I have gotten a power steering assist warning light multiple times in the past 2 weeks. The light comes on and I am unable to move the steering wheel. I tried waiting a while and restarting the car but the light still comes on. This left me and my child stranded at a gas station and waiting for assistance to get home. The dealership can not get me in until the end of next month. I am now without transportation. This is ridiculous because I need transportation to my job and to get my children to their activities.

- Columbia, MO, USA

Power steering, can't steer the SUV out of my driveway

- Saint Louis , MO, USA

My 2013 ford explorer sport ecoboost.. steering locked up. Mechanic diagnostic code came back power steering gearbox replacement/ steering rack needs to be replaced. My warranty doesn't cover the $2400 repair. Only had vehicle for less than a yr.

- Omaha, NE, USA

While driving down the road my steering locked up and stopped working. I turned my vehicle off and called for a tow truck. I had it serviced and it was found to have electrical issue in the steering gear which resulted in the loss of electric power steering assist while driving. They had to replace the electronic steering rack and pinion.

- Glenford, OH, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 30-35 MPH and making a turn, the vehicle lost power steering functionality and started jerking. There was no warning light illuminated. The contact was able to continue to drive the vehicle however, extra effort was needed to steer the vehicle. However, upon pulling into his driveway, the steering wheel seized. The contact restarted the vehicle the following day and the failure persisted. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 165,000. The consumer stated the vehicle was repaired with a new power steering unit at an independent automotive shop in late July 2022 at the owner's expense.

- Spokane Valley, WA, USA

power steering assist fault occured while driving causing me to lose power steering. There is a recall out for this exact issue but my vehicle vin falls just outside of the dates stated for the recall, so the ford dealership is refusing to repair under the recall.

- Keithville, LA, USA

Upon taking off, in a busy intersection during lunch time traffic in town, a "Steering Assist Failure" and chime came on at the same time the power steering failed. While the steering was just shy of locked, I was able to avoid hitting oncoming traffic and aim the Explorer into a parking lot directly in my path. I put on my hazards (they should come on automatically in such instances) and the other motorists were kind and allowed me to do so since traffic around and behind me had to come to a stop. Even at a healthy 250 lbs and 6'4", it was a serious struggle to make even a small change in the angle of the steering wheel. The Explorer is my wife's vehicle and I just happened to be with her that day, prepping the vehicle for our son to take over as his since he starts college in the fall. I shudder to think what could've happened had either of them been driving it when this happened. There were NO prior indications, no odd noises, no roughness in the steering, no flashes of imminent failure, no notice of the possibility of this happening from FORD, just the sudden and dangerous loss of steering. We've owned this vehicle since it had ~54,000 we've loved the whole time, but this incident has caused us to lose faith in it. Even repaired, I don't see myself putting my wife OR son into it with any confidence in their safety.

- Auburn, KY, USA

I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.

- Centerville , IL, USA

The power steering stopped working while we were driving with kids in my car could of been really bad or really fatal. This is a real safety risk luckily we were not on a freeway or any where there was a lot of traffic. I check the car before we bought it a year ago with no recalls for my vin but this a wide spread issue that Ford needs to acknowledge

- Sacramento, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist fault and the service advancetrac warning lights were illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering unit to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 142,706

- Dover, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 20-30 MPH, the Power Steering Fault message displayed and the vehicle lost power steering functionality. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact was able to continue to drive the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) due to the manufactured date. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not provide financial assistance. The failure mileage was approximately 133,830.

- Spring Hill, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving off the highway into a parking garage, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was towed to the dealer and diagnosed with electric power steering assist failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

- Hoboken, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to turn at slow speeds, the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 120,000.

- Lachine, MI, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH, the steering wheel became firm and was difficult to turn. There was no warning light illuminated. The contact stated that the failure only occurred while slowing down. The steering power functionality would return while accelerating. The vehicle was not taken to be diagnosed or repaired. The contact stated that she contacted the dealer however, they were not able to assist. The manufacturer had not been notified of the failure. The failure mileage was 115,496.

- Verona, PA, USA

Was driving and trac control plus power steering assist came on and I lost all power steering while traveling at 70mph. Turn signals would not stay on and this almost caused me to wreck. Very unsafe.

- Watonga, OK, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH the steering wheel became firm and was difficult to turn. There was no warning light illuminated. While slowing down and attempting to pull over, the vehicle regained power steering functionality. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 106,000.

- Marstons Mills, MA, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle lost power steering assist while turning to the left. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty power steering assist system. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 14V286000 (Steering). The approximate failure mileage was 116,000.

- Leesburg, IN, USA

Steering failed completely. Unable to turn wheel at all. Thankfully I was stopped in my driveway this time, but unable to turn vehicle at all. It is being taken to Ford Dealership tomorrow. Problem has been reported to dealership, but not inspected yet.

- Leesburg, IN, USA

The contact owns a 2013 Ford Explorer. The contact stated that the electronic power steering assist message was displayed. The contact restarted the vehicle for the vehicle to return to normal operation. The contact stated on several occasions the contact drove the vehicle without power steering assist. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 120,000.

- Texarkana, TX, USA

Power steering failing. When turning makes loud grinding noise and gets stuck in one position and has to be jerked back to get out of a turn.

- Leesburg, IN, USA