I was driving this said Ford motor vehicle and suddenly the steering wheel became very stiff and difficult to steer and maneuver. Immediately a warning light appear on the dashboard stating POWER STEERING ASSIST FAULT. This said Ford SUV experience a loss of power and require extra effort to steer the vehicle. This increases the risk of a vehicle crash and place my safety and the safety of other motorist and/or pedestrians at risk. I hope this concern can be addressed in a timely manner. Thanks in advance.

- Eagle Butte, SD, USA

As I was driving down the interstate the steering got hard to control. It was hard keeping the car in my lane. The warning light came on and told be to check power steering. I had to drive on the side of the interstate for 2 miles to the next exit. Then had to wait 8 hours for someone to come get my family. There are some recalls on this but not on my car. Dealer told me the part is over 1500 dollars. I don't understand why mine is not on recall list. I have lost all trust in Ford products.

- Natchez, MS, USA

Power Steering Assist Fault message appears randomly at start up. Generally restarting the vehicle will clear the fault. Recalls were issued for the model year of my vehicle, but it seems my vin falls outside of the recall, but this very serious safety issue is still effecting it.

- Bellevue, NE, USA

The contact owns a 2013 FORD Explorer. The contact stated while reversing out of the driveway, the power steering warning light illuminated and the steering wheel ceased. The contact stated while taking the vehicle to the dealer, about 5 to 6 miles later the power steering warning light disappeared. The vehicle was taken to the dealer where it was diagnosed and determined that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) as a possible solution however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,920

- St.Peters, MO, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while turning in either direction, without warning. The contact had taken the vehicle to an independent mechanic and was informed that the steering gearbox was defective and that if not replaced, the power steering would fail to operate. Months later, while driving 55 mph, the "service power steering" message appeared on the instrument panel. Upon leaving a bank, the contact started her vehicle, and the "service power steering now" and "lane-keeping system, services required" messages appeared on the instrument panel. Due to the complete loss of power steering, the vehicle was towed to her home. The manufacturer was notified of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 14V286000 (steering) and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 144,000.

- Oregon, IL, USA

Loss of power steering. Hard to turn. Took it to dealer. Dealer couldn't find the problem. It worked fine for a month then went out again while trying to turn. No warning lights have ever came on.

- Salem, MO, USA

I was driving down the road and the electric power steering failed and almost resulted in an accident

- Titusville, PA, USA

Steering started feeling like it was getting stuck when turning left and the steering wheel would not come back to center this occurred while driving on any type of road the problem got worse over several days until I felt it unsafe to drive it any longer and took it to a repair shop.

- Denton, MD, USA

Outstanding recall since 2019 not fixed. Vehicle might have a fractured rear suspension toe link.

- Hattiesburg, MS, USA

Driving down the street and the power steering went out and almost caused us to crash.

- Harahan, LA, USA

I was driving and heard a knocking noise from the rear end. Within 30 seconds I lost control of my steering. My car began fishtailing and the rear tires were squawking. The only way I could straighten out the vehicle was to turn wheel completely to the left. I was doing 35 mph and dropped down to 15 mph until I could pull over to safety.

- Harrison Township, MI, USA

This vehicle had only 50,216 miles on it when the steering started to fail. On the highway. First there was a gradual loss of control which ultimately got worse. Managed to get it home since I wasn't far away at which time power steering completely failed. Diagnosis revealed a failed steering rack and pinion assembly. Replacement corrected the problem. An internet search revealed this is not an isolated problem and in fact appears to be quite common. I consider the premature failure of this assembly a significant safety issue. It appears there have been recalls for this applying to other years/VIN/manufacturing locations. I should also mention it took a month to get replacement assembly which tells me Ford cannot keep up with the demand. Thankyou.

- Bremerton, WA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving approximately 10 mph, the power steering suddenly ceased. The driver turned off and restarted the vehicle to reset and regain power steering functionality. The contact stated that the failure mostly occurred at start-up. The contact took the vehicle to bluebonnet Ford (351 ih 35 S, new braunfels, tx 78130, (833)505-0245) and was informed that the VIN was not under recall. The manufacturer was made aware of the failure and opened a case. The contact was then referred to the NHTSA for assistance. The approximate failure mileage was 105,000.

- New Braunfels, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist fault message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. The vehicle was taken to bell Ford located at 2401 w bell rd, phoenix, AZ 85023, who diagnosed that the power steering gear assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that the vehicle was not included in the NHTSA campaign number: 14V286000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 77,000.

- Phoenix, AZ, USA

While in motion, the power steering quit operating. I was on a straight road near my house. No accidents but could have easily been a deadly crash if failed in a different situation. Turns out there was a recall, 14S06 on the Ford Explorer but my VIN was not included. $2700 in repairs by Ford dealer. Obviously, the scope of vehicles that fail was underestimated for this issue of steering failure. Furthermore, in reading the owners manual, it references the failure in the manual and how to reset it by cycling engine power. This obviously was understood by Ford as an issue from the beginning.

- Cumming, GA, USA

Vehicle had a faulty pscm along with the power assist steering rack. Car shop recommend I file a complaint because they have seen the same issue in these same exact vehicles.

- Reno, NV, USA

Faulty power steering assist

- Reno, NV, USA

The contact's daughter owns a 2013 Ford Explorer. The contact stated while his daughter was reversing from the driveway, the power steering assist fault warning light illuminated and the steering wheel became difficult to turn. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The contact called the local dealer bill fick Ford (737 I-45, huntsville, tx 77340, (800) 559-4295) who was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.

- Willis, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated that at start-up, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to maneuver the vehicle. The vehicle was restarted and the vehicle resumed normal operation. The vehicle was taken to johnson brothers Ford (7455 S. general bruce dr, temple, tx 76502) however, the mechanic was unable to duplicate the failure. The vehicle was returned to the contact. Recently, the contact stated that the failure recurred and brought the vehicle back to the same dealer for a diagnostic test. The contact was informed that the power steering gear motor needed to be replaced. Upon investigation, the contact discovered NHTSA campaign number: 14V286000 (steering) which she linked to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.

- Temple, TX, USA

It appears there are major issues and recalls on the Explorer with the power steering assist that it completely goes out. I have called both the dealerships and Ford both agree this is a common problem but refuse to honor the recall being out of warranty. There have been millions of recalls on this but they want me to pay $2500 to fix the issue. Vehicle unable to make turns at low speeds and very dangerous to drive. Now I am stuck in ga with no money and a broke car 4 hrs from home.

- Fayetteville, NC, USA