Electric power steering inop. POWER STEERING ASSIST FAULT displayed.

- Rogersville, MO, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became difficult to turn and with an abnormal sound. The contact stated no warning light was illuminated. The contact stated she was able to drive to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000. Vehicle has been sold.

- Hamburg, NY, USA

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving approximately 55 MPH, the vehicle was jerking. The contact stated that the vehicle lost power steering assist before the driver lost control of the vehicle. The traction control warning light was illuminated along with the service power steering message displayed. The driver sustained injuries to her arm however, no medical attention was provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 188,000.

- Las Vegas, NM, USA

Power steering assist fault. Lost power steering while driving.

- Miami, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 99,000.

- Woodstock, GA, USA

The contact owns a 2013 Ford Explorer. The contact stated that after restarting the vehicle, the power steering assist fault message displayed, and the steering wheel was very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 134,000. THE CONSUMER STATED VEHICLE WAS NOT INCLUDED IN THE RECALL DO TO NOT BEING MANUFACTURED AT A PARTICULAR PLANT.

- East Marion, NY, USA

1. Water Pump leaking, Explorer ran hot, needs new water pump and transmission cooling line. 2. Steering suspension has a left and right popping sound, while turning steering wheel. 3. Steering knuckle has play in it while parked and engine is off.

- Griffin, GA, USA

The steering got harder to steer and it is almost impossible to turn when you are pulling out

- Saltsburg , PA, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 80 MPH, the power steering failed, and the steering wheel was difficult to turn. The contact was able to drive to her residence. The contact's uncle drove the vehicle to an independent mechanic since it was difficult to steer the vehicle. The mechanic diagnosed the failure as a power steering failure and informed the contact that there was a recall. The vehicle was not repaired and remained with the independent mechanic. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 109,000.

- Longview, TX, USA

Driving it and lost power steering and the wheel got very hard and almost crashed my Explorer

- Aguada, PR, USA

The contact owns a 2013 Ford Explorer. The contact stated that upon starting her vehicle, the steering wheel would lock up with the power steering warning light illuminated on the instrument panel. The contact called the independent mechanic and was informed of NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure. The dealer was notified of the failure and informed her that the vehicle was not under recall. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer filed a case. The vehicle had yet to be repaired. The failure mileage was unknown. Consumer stated it happened several times.

- Wilmington, DE, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.

- Navarre, FL, USA

power steering just died could not control car

- Matawan, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and while pulling out of the driveway, the power steering assist and traction control message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the power steering control module and steering gear was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure however, no assistance was provided. The failure mileage was 142,000.

- Chandler, AZ, USA

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into drive, the power steering assist fault warning light illuminated the steering wheel seized. The contact turned off and restarted the vehicle several times before the vehicle resumed normal functionality. The vehicle was not diagnosed nor repaired. The dealer was contacted and informed the contact that the VIN was not under recall. The contact mentioned NHTSA Campaign Number: 14V286000 (Steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 113,000.

- Cincinnati, OH, USA

The contact owns a 2013 Ford Explorer. The contact stated that while she was reversing out of a parking space, the steering wheel inadvertently failed to respond and became increasingly difficult to maneuver. The warning message "Power Steering Assist Fault" appeared on the instrument panel. The traction control warning light was also illuminated. The contact stated he was able to forcefully maneuver the steering wheel and drove the vehicle to his residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 118,729.

- Lincoln, CA, USA

My steering wheel is making squeaking noises when turning the wheel back and forth has not seized up on me yet but I don-??t want to get to that point.my suv only has 36,000 miles on it not to happy with Ford right now!

- Rockwood , MI, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

- Henderson, NC, USA

While driving this 2013 Ford Explorer, it almost ran off the road twice on the embankment close to a shallow ditch. I was going maybe 25 mph. I tried to hold the steering to turn the vehicle but it would not turn. This was a very scary experience which I have never in the past experience nothing like this. I was somewhat able to apply the brakes which the vehicle eventually stopped on the opposite side of the road embankment. Thankfully no other vehicles were approaching from the opposite direction. When the steering become very, very difficult to maneuver three warning lights appear indicating Service Advancetrac, Terrain Management and Power Steering Assist Fault. Please assist in getting this matter and concern address urgently. Thanks in advance

- Eagle Butte, SD, USA

The contact owns a 2013 Ford Explorer. The contact stated while pulling out of a parking lot, the steering wheel was difficult to maneuver. There were no warning lights illuminated. The contact stated that as she continued to drive the vehicle, the steering wheel became increasingly difficult to maneuver. The contact also stated the turn signal button would not stay down after being disengaged. The contact stated the warning messages "Service Power Steering Now" and "Service Power Steering System" appeared on the instrument panel with several unknown warning lights illuminated. The contact stated at some point she lost control of the vehicle and almost crashed into a telephone pole. The vehicle was towed to the dealer who diagnosed that the power steering electrical system needed to be replaced. The failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was made aware of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V286000 (Steering) due to the date that the vehicle was manufactured. The approximate failure mileage was 146,000.

- Titusville, PA, USA