Loss of power steering. Started with a load grinding noise when turning the steering wheel. Within a couple of days, the problem worsened to the point of while driving, we lost steering control. An extremely dangerous situation. The current recall of this exact issue apparently does not apply to our VIN number. There are thousands of others with the same issue. The recall must be expanded to include more VIN numbers. Help!

- Bedford, TX, USA

While attempting to turn from parking spots the power steering assist fault warning came on. Lost all power steering.the dealership said its the epas, electric power assisted steering.

- Round Rock, TX, USA

The contact owns a 2013 Ford Explorer. While driving approximately 50 mph, the steering ability became difficult. There were no warning indicators illuminated. The contact noticed the failure approximately a month and a half ago. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure and provided case number: Cas-50964197. The vehicle was not repaired. The approximate failure mileage was 61,000. Consumer stated repair was done. Updated 11/30/18

- Fridley, MN, USA

Ford announced a power steering assist fault recall on certain 2011-2013 Ford Explorer vehicles. My 2013 had the steering assist fault go out while driving to work and when searching under my VIN, no recall... took it to the dealer for them to tell me they've never heard of such recall and that it's going to cost $2,200 to fix. I'm afraid to drive the vehicle considering the issue and it blows my mind that the same exact issue can occur on a vehicle that has a recall issued and my particular vehicle doesn't apply.

- Peoria, AZ, USA

The contact owns a 2013 Ford Explorer. The contact stated that the electric power steering warning indicator illuminated and the steering wheel seized. The steering wheel was unable to turn in either direction. The dealer (fairway Ford, 1350 E yorba linda blvd, placentia, ca 92870, (877) 476-8261) was unable to duplicate the failure or produce a diagnostic trouble code. The vehicle was not repaired. The vehicle was excluded from NHTSA campaign number: 14V286000 (steering); however, the vehicle exhibited the same failure related to the recall. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.

- Anaheim, CA, USA

Loss of power steering both when in moton on a street (twice)and when first turning on ignition in driveway. Occured three times in one week.

- Arlington, TX, USA

The contact owns a 2013 Ford Explorer. While the contact's wife was driving 5 mph, the steering seized and the power steering warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure and opened case number: Cas15367203. The failure mileage was approximately 80,000. Updated 12/18/18

- Bosque Farms, NM, USA

Driving vehicle steering wheel started making scratching noise when turning wheel. Every time wheel is turned either right or left it makes same noise.

- Katy, TX, USA

The contact owns a 2013 Ford Explorer. While driving highway speeds, the steering wheel seized and became difficult to control. The contact stated that all power steering ability was lost. The driver was able to control the steering wheel with force and coasted the vehicle to a safe location. The vehicle was towed to crossroads Ford (2333 walnut street, cary, North Carolina, 27518, (919) 335-4612) where it was diagnosed that the steering assembly gear (part number: Db5V3504ne) needed to be replaced. The vehicle was not repaired. The manufacturer advised that the vehicle was not included in NHTSA campaign number: 14V286000 (steering). The approximate failure mileage was 55,000.

- Kensington, MD, USA

The contact owns a 2013 Ford Explorer. While pulling out of a parking space, the vehicle lost steering ability and the power steering assist indicator illuminated. The vehicle was driven to the contact's residence. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 49,700.

- Valrico, FL, USA

I was driving one day in 8/2018 and I began hearing this clicking sound and then my steering wheel became hard to turn if I was at a low rate or speed. I tried backing out of my drive way and my steering wheel just locked. I was able to get the dealership to have a diagnostic done that cost $130 to be told that my car need a power steering rack and my estimate was for $2500. My total came to $2424.05 after I also need a battery. The cost for this part is crazy $1564.92. This problem shows that they recalled it before and now they don't want to acknowledge it for my car. It a 2013 Ford Explorer and I have seen several complaits with the exact same issue.

- District Heights, MD, USA

Had problems with power steering not working over several years (very intermittent, maybe 1-2 times/yr). Restarting the vehicle typically fixed the problem. Power steering went out again permanently at 125K miles (after going out twice the day before). This problem only occurred on vehicle startup (ie. Never happened while the vehicle was in motion). Saw issues with other Ford Explorer having the same issue; however, my particular vehicle was not covered.

- Jefferson City, MO, USA

The contact owns a 2013 Ford Explorer. While driving 10 mph, the power steering seized intermittently. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 14V286000 (steering). The vehicle was taken to an independent mechanic who diagnosed the vehicle and stated that the control module was fractured. The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The dealer was not notified. The failure mileage was approximately 125,000.

- Cleveland, GA, USA

Loss of power steering. While driving on the highway the service power steering and traction control lights came on at the same time. The steering wheel locked up and manual steering was not possible. The car had to be towed to the dealership. I believe this should fall under the power steering recall.

- Norwich, NY, USA

I started the vehicle, put it in reverse, I did not move the vehicle only engaged the transmission to reverse at that time a chime went off and the vehicle notified me that there was a power steering assist default.I turned off the vehicle. Went inside to look on internet to see possibly what the problem was. There is a recall from Ford for this exact problem, however my vehicles VIN number does not match the recalled vehicles sunrise Ford fort pierce fl stated they probably could not find the error until it happens again. I can only hope that this does not happen while I am driving

- Fort Pierce, FL, USA

I was driving on a toll road, started to notice my steering wheel becoming tight, my service power steering assist light came on. I proceeded to exit and when I turned my wheel locked up and my vehicle shut down and had to be towed to Ford service center. I was unable to turn the steering wheel it was locked up. I am waiting for diagnostic but dealer hs already stated my VIN is not covered under the steering column recall. Contrary tonwait you have posted in this site my year make model has been recalled. Please advise my care is at 66000 miles and this is a know defect. Something needs to be done with a the reports and complaints about the same thing coming into your web site.

- Laporte, TX, USA

While driving down the road on the highway and my warning lights came on saying "service power steering now" I lost complete control of the power steering and it became very difficult to control. I was told by Ford that there was a recall for these cars with the same exact issue but my car was 3 months outside of the recall dates

- San Clemente, CA, USA

I was driving my wife's vehicle when the power steering stopped working. I was driving on a 45 mph road headed towards the thruway. Luckily I had time to avoid the on-ramp and pull into a parking lot. Called my local mechanic and had to drive 15 min so he could scan for codes, it was a long list. He cleared them and I drove it home, it seemed ok. My 2013 Explorer is not on the recall list at this time.

- North Tonawanda, NY, USA

The contact owns a 2013 Ford Explorer. The contact called on behalf of the driver. While driving and making turns, the steering wheel seized and the power steering assist warning indicator illuminated. The driver powered off the engine, restarted the vehicle, and was able to drive normally. The contact stated that the failure recurred numerous times. The contact called sam pack's five star Ford carrollton at (972) 242-6415 (located at 1635 S interstate 35E, carrollton, tx 75006) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 47,000.

- Sachse, TX, USA

While driving at highway speed, the vehicle lost power steering control resulting in having to manually steer the vehicle. Warning lights for service power steering now, service advance trac, service stability control all came on at the same time. Vehicle was taken to a Ford dealer, diagnosed as epas steering rack as it is an integrated system. Was informed the vehicle was not covered under a recall which results in a $2000 repair, replacing the defective part with the same part that is subject to faure again.

- Templeton, MA, USA