Had problems with power steering not working over several years (very intermittent, maybe 1-2 times/yr). Restarting the vehicle typically fixed the problem. Power steering went out again permanently at 125K miles (after going out twice the day before). This problem only occurred on vehicle startup (ie. Never happened while the vehicle was in motion). Saw issues with other Ford Explorer having the same issue; however, my particular vehicle was not covered.

- Jefferson City, MO, USA

The contact owns a 2013 Ford Explorer. While driving 10 mph, the power steering seized intermittently. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 14V286000 (steering). The vehicle was taken to an independent mechanic who diagnosed the vehicle and stated that the control module was fractured. The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The dealer was not notified. The failure mileage was approximately 125,000.

- Cleveland, GA, USA

Loss of power steering. While driving on the highway the service power steering and traction control lights came on at the same time. The steering wheel locked up and manual steering was not possible. The car had to be towed to the dealership. I believe this should fall under the power steering recall.

- Norwich, NY, USA

I started the vehicle, put it in reverse, I did not move the vehicle only engaged the transmission to reverse at that time a chime went off and the vehicle notified me that there was a power steering assist default.I turned off the vehicle. Went inside to look on internet to see possibly what the problem was. There is a recall from Ford for this exact problem, however my vehicles VIN number does not match the recalled vehicles sunrise Ford fort pierce fl stated they probably could not find the error until it happens again. I can only hope that this does not happen while I am driving

- Fort Pierce, FL, USA

I was driving on a toll road, started to notice my steering wheel becoming tight, my service power steering assist light came on. I proceeded to exit and when I turned my wheel locked up and my vehicle shut down and had to be towed to Ford service center. I was unable to turn the steering wheel it was locked up. I am waiting for diagnostic but dealer hs already stated my VIN is not covered under the steering column recall. Contrary tonwait you have posted in this site my year make model has been recalled. Please advise my care is at 66000 miles and this is a know defect. Something needs to be done with a the reports and complaints about the same thing coming into your web site.

- Laporte, TX, USA

While driving down the road on the highway and my warning lights came on saying "service power steering now" I lost complete control of the power steering and it became very difficult to control. I was told by Ford that there was a recall for these cars with the same exact issue but my car was 3 months outside of the recall dates

- San Clemente, CA, USA

I was driving my wife's vehicle when the power steering stopped working. I was driving on a 45 mph road headed towards the thruway. Luckily I had time to avoid the on-ramp and pull into a parking lot. Called my local mechanic and had to drive 15 min so he could scan for codes, it was a long list. He cleared them and I drove it home, it seemed ok. My 2013 Explorer is not on the recall list at this time.

- North Tonawanda, NY, USA

The contact owns a 2013 Ford Explorer. The contact called on behalf of the driver. While driving and making turns, the steering wheel seized and the power steering assist warning indicator illuminated. The driver powered off the engine, restarted the vehicle, and was able to drive normally. The contact stated that the failure recurred numerous times. The contact called sam pack's five star Ford carrollton at (972) 242-6415 (located at 1635 S interstate 35E, carrollton, tx 75006) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 47,000.

- Sachse, TX, USA

While driving at highway speed, the vehicle lost power steering control resulting in having to manually steer the vehicle. Warning lights for service power steering now, service advance trac, service stability control all came on at the same time. Vehicle was taken to a Ford dealer, diagnosed as epas steering rack as it is an integrated system. Was informed the vehicle was not covered under a recall which results in a $2000 repair, replacing the defective part with the same part that is subject to faure again.

- Templeton, MA, USA

The contact owns a 2013 Ford Explorer. While the vehicle was in reverse, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to the dealer (bo beuckman quality Ford, 15675 manchester rd, ellisville, mo 63011, (800) 401-6441) where it was diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in any recalls. The failure mileage was 99,509.

- Ballwin, MO, USA

Takata recall my name is [xxx], I own a 2013 Ford Explorer. The power steering assist light showed up on the message board resulting in loss of power steering. I researched recalls and found there was a problem with this in 2011- 2013. I took it to dealer and they wouldn't fix it free of charge under recall. My complaint is if Ford knew there was a problem with this then why weren't they all fixed. I brought mine used and was unaware of a recall. There was and still is a problem with these vehicles apparently. Eventually someone is going to be seriously hurt when this happens. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cross, SC, USA

Takata recall. My car started making an awful growling sound. Shortly after, I was having trouble steering. It doesn't turn well. My mechanic told me that my steering rack needs to be replaced. I have done a lot of research and was told this was a common problem for this vehicle. The cost is around $1700 to be replaced by Ford. I am also still making payments on my vehicle. This has been recalled in other Explorer, would why not all?

- Beresford, SD, USA

My power steering went out. Luckily I was in a parking lot. Otherwise it could have been trajic.

- Beavercreek, OH, USA

I purchased this vehicle new from the Ford dealer in 2013. First issue, front edge of hood the paint has been bubbling and coming off. Rust is underneath. Ford refused to do anything about it. Second issue and most important, we have been losing the power steering function while driving, this has caused erratic steering as the electric power steering seems to turn on and off. The steering will bind and when you try to control the vehicle and over compensate and the electric steering re-engages, I'm all over the road. My vehicle was not part of the recall and Ford refuses to do anything about the issue other than fix it for $1900-$2300.

- Braintree, MA, USA

The contact owns a 2013 Ford Explorer. While driving at unknown speeds, the steering wheel was difficult to turn and made an abnormal grinding noise. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering module needed to be replaced. The contact called a local dealer (auffenberg Ford O'fallon, 115 regency park, O'fallon, il 62269, (618) 632-0090), but the vehicle was not taken to be diagnosed or repaired. The manufacturer was notified and referred the contact to NHTSA. No further assistance was provided. The failure mileage was 80,000. The VIN was not available.

- Waterloo, IL, USA

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle stalled and the steering wheel seized without warning. Prior to the failure, the steering wheel seized on other occasions. The vehicle was towed to packey webb Ford (1815 ogden ave, downers grove, il 60515, (630) 598-4700) where it was diagnosed that the power steering failed and the steering rack needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was exhibiting the same symptoms as listed in NHTSA campaign number 14V286000 (steering). The manufacturer was not made aware of the failure. The failure mileage was 77,754.

- Western Springs, IL, USA

While vehicle was in motion (parking), error power steering assist fault and service advancetrac error illuminated on the dashboard. No longer able to steer car, the car did not default into manual steering mode. The car will only go straight. The car was towed to the dealer. The dealer reported that the module in the steering gear lost communication and that the entire steering gear needs to be replaced as a result. NHTSA issued recall id #14V286000 on some Ford Explorer vehicles for some steering gear failures, however the Ford dealer states that my vehicle was not included in that recall in their oasis system.

- Stone Mountain, GA, USA

While driving on the highway at 70 mph the warning lights came on and the power steering failed, causing the driver to temporarily lose control of the vehicle. We limped the vehicle to the nearest exit. We are being told by the Ford dealership that this is a "common occurrence" however, our VIN is not part of any recall "yet". this was a very dangerous situation and to now know that it is a known issue that Ford is not addressing is even more upsetting. We are now needing to tow the vehicle several miles home and attempting to have it repaired during a holiday week. Vacation has been cancelled, but thank goodness we are still alive. Way to go Ford....

- Decatur, IL, USA

Electric power steering failure. While drive the power steering failed and was almost impossible to control.I was driving 45 miles per hour when my steering wheel locked up causing me to steer off the road.the manufacturer was notified of the failure and did not assist.

- Spring Hill, FL, USA

My 2013 Ford Explorer lost the power steering as I was driving down the interstate. The steering started feeling inconsistent and then the warning light to service power steering came on along with traction control warning. I took it to the Ford dealership after talking to Ford customer service. This is what they recommended. The dealership said my vehicle is not part of the recall and that I would have to pay almost $1900 to have the power steering fixed in my Explorer. This seems insane to me since there have been so many complaints of the same thing happening to so many Ford Explorer and escapes. I feel that my Explorer also was given a faulty part and should be replaced by Ford at no charge to me.

- Camden, NC, USA