10.0

really awful
Crashes / Fires:
11 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
79,005 miles

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« Read the previous 20 complaints

problem #159

Jun 172017

Explorer

  • 63,000 miles
I had the same power steering issue the other 150+ people have posted. Ford recall -14S06, NHTSA recall - 14V-286. Ford is 100% aware of this and their official stance is they will not take any action unless the nhtsb directs them to. My goal of reporting this information is to hopefully have an investigation opened. I truly hope it does not take a serious accident or death for this to get the proper attention it deserves. I don't blame nhtsb on this as I'm sure like many organizations they are focused on the urgent top issues. I've driven a number of vehicles and while there have been failures that have been frustrating, this is the first time I had something happen where I was truly concerned about safety. There were no warning lights or sounds till roughly an hour or 70 miles after I had been driving and dealing with the issue. This is in direct contraction to Ford stance that drivers are notified. Even with that concentrated effort I was not able to stay in my lane. It was not possible to keep the vehicle in a straight line on the freeway. As my vehicle would start to drift out of a straight line I would make a minor correction, the vehicle would continue to drift, so I made an increased correction, then the vehicle would have a delayed response to my inputs which caused over correction and required me to counter correct in an effort to stay in my lane. The issue in most cases appears within 59,000 to 73,000 miles. As 2013+ Explorer hit this mileage the number of dangerous situations will increase. There have been over 30 reported instances in just the last 4 months alone not counting other model years. This doesn't take into account people not reporting since the vehicle is out of warranty. In total there have been over 150 reports and that doesn't include the early population of 2013 vehicles that was included in the recall.

- Surprise, AZ, USA

problem #158

Apr 222018

Explorer

  • 135,600 miles
Electric power steering (epas) completely failed again. This time I drove through deep water over the roadway (16" deep). A day later a noise (like an un-lubricated roller bearing turning) could be heard every time the steering wheel was turned substantially (like when parking). After 4-days the steering system, accutrak, and steering failure messages came on the information screen while driving, but I was still able to drive without effort. I was able to drive to my destination, but when I switched off the vehicle and restarted it, the power steering was totally dead! it required superman strength to turn wheel and drive. Those are the facts. My opinion is that Ford's epas steering system is terribly designed, and dangerous! when an epas fails, it should not be monumentously harder to steer than a failed hydraulic power steering system!!! (you can drive older cars with failed hydraulic power steering forever!) I am very amazed that more people are not dead because of this defective system.

- Spokane, WA, USA

problem #157

Mar 302018

Explorer

  • 94,000 miles
Steering hard with grinding noise. Parked vehicle. Upon next attempt to drive power steering did not work until heavy force to turn wheel. Was able to drive vehicle which had loud grinding noise when turning low speed but after stop no power assist worked.

- Allen, TX, USA

problem #156

Feb 072018

Explorer 6-cyl

  • miles
2013 Ford Explorer. Consumer writes in regards to power steering failure.

- Yelm, WA, USA

problem #155

Jul 272017

Explorer

  • 65,000 miles
While driving on the freeway and changing lanes to the right, the steering locked up and caused the car to go off right side of freeway. Luckily I was heading in a realatively safe direction. I had the car towed to the nearest Ford dealer and they said the electronic steering module had lost its position and failed. They also told me this is a known problem and Ford may cover repair. However they did not. This VIN is outside of the current recall period for the same issue.

- Wildomar, CA, USA

problem #154

Mar 032018

Explorer

  • 82,419 miles
The contact owns a 2013 Ford Explorer. While driving at an unknown speed, the power steering failed. It was unknown if there were any warning indicators illuminated before or after the failure. The vehicle was taken to the dave littleton Ford dealer (1098 us-169, smithville, mo 64089) where it was diagnosed that the steering column failed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact believed the failure was relevant to NHTSA campaign number: 14V286000 (steering). The approximate failure mileage was 82,419. The VIN was not provided.

- Gower, MO, USA

problem #153

Jan 012016

Explorer 6-cyl

  • miles
2013 Ford Explorer. Consumer writes in regards to vehicle VIN not listed under power steering control module recall notice. Consumer has previous complaint on another vehicle in artemis. The consumer stated the steering would not always function on initial start up. The consumer was advised that there was a steering recall, but the vehicle's VIN was not included.

- Lake Isabella, CA, USA

problem #152

Mar 222018

Explorer

  • 68,000 miles
Electric power steering failure. While drive the power steering failed and was almost impossible to control

- Springhill, FL, USA

problem #151

Mar 092018

Explorer

  • 129,000 miles
The contact owns a 2013 Ford Explorer. While driving, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The steering ability returned to normal the next day. Four days later, the steering wheel became difficult to turn again. On another occasion, while the vehicle was idling, the contact exited the vehicle and the door locks malfunctioned. The contact became locked out of the vehicle. The vehicle was currently at chapman auto store (6744 E black horse pike, egg harbor township, NJ 08234, (609) 646-2000), but had not been diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 129,000.

- Egg Harbour Township, NJ, USA

problem #150

Nov 212017

Explorer 6-cyl

  • 43,517 miles
The contact owns a 2013 Ford Explorer. The contact stated that the steering wheel was loose without warning. The vehicle was taken to the dealer (bondy's Ford Lincoln, 3615 ross clark cir, dothan, al 36303, (877) 858-3522) where it was diagnosed that a nut became disconnected. The dealer replaced the part and inspected the steering area. The vehicle was not included in NHTSA action number: PE12017 (steering) and NHTSA campaign number: 14V286000 (steering). The manufacturer was notified and did not assist. The approximate failure mileage was 43,517.

- Ozark, AL, USA

problem #149

Sep 012017

Explorer

  • 70,157 miles
The contact owns a 2013 Ford Explorer. While driving unknown speeds, the steering wheel failed to move and the default steering warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The VIN was unknown. The failure mileage was 70,157.

- Hutchinson, KS, USA

problem #148

Mar 082018

Explorer

  • 110,000 miles
Steering got really hard while driving, could barely turn the wheel. Felt like I didn't have power steering. Did it several times on way home trying to turn. Next morning steering wheel was completely locked. Called a tow truck and delivered to Ford dealer. They said the steering rack (power assisted) is defective and will need to be replaced. I told dealer this was extremely dangerous, and that I wanted the defective part back.

- Edgerton, WI, USA

problem #147

Feb 232018

Explorer

  • 58,000 miles
Same problem that hundreds of other Ford owners have complained about, the power steering stops working, steering wheel locks up, the warning power steering fault light comes on. Had checked at clasic Ford in smithfield, nc said there were 99 faulk codes listing that there was a loss of motor position sensor signal, which ment that the steering rack assembly had to be replaced. The very same problem that the 14S06 Ford recall is for, but this vehicle was built after the approved dates, built at the same plant Chicago, Ford does not care enough about their customer safety they just want your dollars. Dealship says it will cost $2500 to fix. Vehicle only has 59,000 miles.

- Smithfield, NC, USA

problem #146

Feb 282018

Explorer

  • 75,000 miles
While driving on the highway my steering started to stiffen. I had trouble turning and correcting my steering. There is a recall specifically for this issue but my truck is not covered. This is a very dangerous issue that needs to be resolved immediately.

- Norridge, IL, USA

problem #145

Mar 022018

Explorer

  • 162,000 miles
After starting I noticed the steering very hard to turn. Almost like it had lost power steering. When turning, at first it is hard to turn, then becomes easy and then goes back to being hard to turn. Call my local dealership and wa stood some 2013 model years are covered and some not. If not covered, the cost to replace the electronic module would $1,800. Very very dangerous to drive. How can some model year 2013 be covered on a recall and others not>

- Bloomington, IN, USA

problem #144

Feb 252018

Explorer

  • 72,000 miles
Shortly after merging onto the highway I started to feel resistance in the steering wheel. The steering wheel was "sticking". when I attempted to make slight adjustments to the steering wheel is felt as if it stick, then break free. It felt like I lost fine control of my steering. I got off the highway and while driving at slower speed I felt the same sensation. I could also hear what sounded like grinding noise when turn the wheel both left and right. The problem also generated aloud gringing noise. I brought the vehicle to the dealership and was told that E steering rack was failing and would need to be replaced at a cost of $1900. The vehicle is 2013 Ford Explorer with 72,000 miles. I discovered that there was a recall for this problem on my make and model year but my vehicle was not covered under the recall.

- Franklin, MA, USA

problem #143

Feb 032018

Explorer

  • miles
Door panels out of line. Rpms drop to 0 while sitting, carbon monoxide, front end noise, seat broke, back vents poured water in, transmission slipping blinker switch replaced, modular replaced, back up camera system replaced. Front end worked on more than 7 times.

- Stonewall, LA, USA

problem #142

Feb 172018

Explorer

  • 113,000 miles
Takata recall my power steering system error has popped up 2 times now to where I am unable to steer my car. This took place right after I turned my car on and started driving away. I was luckily in a parking lot when it took place so I stopped put my car in park turned my car off and back on again. I have talked to an auto mechanic and he has informed me that it is the sensor that is malfunctioning. This is so dangerous and I have only had this car for 2 years now. This could put me and my family in extreme danger!!!

- Wills Point, TX, USA

problem #141

Feb 142018

Explorer

  • 52,000 miles
The contact owns a 2013 Ford Explorer. While the vehicle was parked or while driving various speeds, the steering wheel seized and the power steering and trac warning indicators illuminated. The contact stated that the vehicle was taken to an independent mechanic where a diagnostic test was performed, but no failure codes were found. The contact called tomball Ford (22702 tomball pkwy, tomball, tx 77375, (877) 359-7182) and was informed that there were no open recalls. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,000.

- Houston, TX, USA

problem #140

Feb 122018

Explorer

  • 130,000 miles
So, it was -17 degrees the other day in Minnesota and we packed our car to leave town. Went to start the vehicle and the power steering assist fault light came on. Along with service adv. Trac failure and terrain management system fault. This is not the first time it has happened, it has happened three or four times. Except usually we can shut the car off and then restart it and "walla" it works fine. Except this time:( (sad face)! I was a little worried about driving it to the Ford dealer in order to have it checked out however life goes on (I'm ex military). The wife drove the F350 I drove the Explorer. We "fist bumped" she wished me luck and we drove 12 miles without killing anyone. Yippee. $47.48 later they told me the computer is reading bla bla bla.. dollar signs are going through my head. ($1910.42) is the estimate. Hmmm... im thinking maybe there is a recall on this. I found the recall!!! so I thought! my car was a few months to new"?" (what the) well, that doesn't make sense or (cents) (it does for Ford) I contact the NHTSA and Ford to see if there is anything that can be done so I dont have to pay for this out of my pocket. I explained the problem to the Ford consumer and told her that we need to drive this car if Ford cant resolve the issue. The girl on the other end bless her heart, told me we will just have to drive it the way it is. What"?? I don"T think she understood the problem at hand! what if the steering kicks in at 60 miles an hour" (umm not good)!!! im hoping Ford reads this blog and understands the problem. Please give me strength to drive this car and the reflexes it may take to avoid an accident. Thanks for nothing at the moment Ford. I do believe in you!!

- Menahga, MN, USA

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