10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 79,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
We drove from austin to fort worth, no problem, stopped a few hours at our hotel, then got back in car, started it and could not turn the wheel or move the car. Thankfully we were stationary.
- Temple, TX, USA
Few months ago, as I was backing up in the driveway, the power steering assist fault light came on, couldn't move. I turned engine off and on light cleared and working fine. This happened few times past 4 months, . 2 days ago I was backing up light came on, 46800 miles. Couldn't move steering locked up, , turning engine on and off. 2 hourd later same thing panicked I was at a store parking lot.. had to leave it overnight no way to move. Got it towed to closest Ford. Got it checked out, and its epas replacement 1500 what a nice way to end the year.
- Mcallen, TX, USA
The contact owns a 2013 Ford Explorer. While driving approximately 2 mph and exiting the driveway, the power steering failed and "power steering assist fault" displayed across the instrument panel. The VIN was excluded from NHTSA campaign number: 14V286000 (steering). The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 60,000.
- Myrtle Beach, SC, USA
Lost power steering while driving. Traction control fault and terrain control fault came on. The steering box now needs to be replaced. I have codes C1B00-62, U2001, U0415, and the same issue that meets the requirements of recall 14S06, but my VIN is not in the data base for this. The recall specifically calls out vehicles from the Chicago plant. 11th letter in my VIN shows it came from the Chicago plant. Ford and the dealership refuse to consider this a recall item, I strong disagree with them.
- Paxton, MA, USA
Power steering goes out while driving. 2013 Ford Explorer, 86,000 miles. My wife was driving around a curve, going about 45 miles per hour on a highway, when it first went out. The steering wheel jerked itself back to the center and my wife had to slam on the brakes and force the wheel to steer safely to the side of the road. The screen shows atc needs to be serviced. Codes shown are : C1B00-steering angle sensor U0131- lost communication with power steering module my vehicle is now unsafe to drive. There is a recall for earlier manufacture dates concerning what seems to be the same issue.
- Tarawa Terrace, NC, USA
Vehicle parked overnight. Started vehicle to leave garage. Power steering assist fault came onto screen. Steering wheel would not turn, locked up. This has occurred twice in 3 weeks. This is a known steering gear problem.
- Stuttgart, AR, USA
Power steering assist not working properly. Recall doesnt cover my vehicle with the exact same problem as the recall vehicles.
- Akron, NY, USA
The contact owns a 2013 Ford Explorer. While driving 40 mph, the steering wheel seized without warning. The vehicle was taken to the dealer where it was diagnosed that the internal components related to the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 14V286000 (steering). The failure mileage was 90,000.
- Boston, MA, USA
While driving our 2013 Explorer on I 95 we lost power steering, warning light came on and driving became extremely difficult. We were driving the speed limit of 70 mph and reduced speed. Made it home, parked and turned off vehicle. Restarted vehicle and had total loss of steering. Steering wheel locked completely. Vehicle was towed to dealership where purchased. Steering gear assembly had to be replaced due to power steering gear has internal fault. We have been told our vehicle VIN # is not currently on the recall list.
- New Gloucester, ME, USA
Power steering went out, unable to drive vehicle anywhere. Very dangerous, could have caused a wreck.
- New Waverly, TX, USA
Check engine light came on and I lost all power steering on the car. Was able to pull over. Restarted the car and power steering came back.
- Menomonee Falls, WI, USA
The power steering assist has defaulted numerous times and locked my steering wheel up. Turning the car off and back on has resolved the matter for now, but I am afraid it will lock up while driving at a higher rate of speed. The service advance trac warning has also come up a couple of times. All 4 of the steering defects have occurred between the dates of September 1st and September 5th, 2016.
- Hahira, GA, USA
The contact owns a 2013 Ford Explorer. While driving approximately 65 mph, the power steering seized. The failure recurred. The vehicle was taken the dealer where it was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 65,365. The VIN was not available.
- Long Grove, IA, USA
The service power steering warning appeared on the dashboard while towing a camper at 65mph on the nys thruway I pulled into a service area shut off the car and called the Ford dealership service dept. Where I bought the car the service rep told me that the vehicle was not safe to drive he asked me to start the car and see if the power steering still worked I did it and the power steering did not work the repair was done at no charge under my warranty with no explanation as to why it happened
- Rochester, NY, USA
The contact owns a 2013 Ford Explorer. While driving 55 mph, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that a bolt located in the steering wheel fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 30,688. Updated 09/30/16 updated 10/04/16.
- Summerville, SC, USA
Steering fails on the highway. The service power assist and service advance trac warnings come on. The vehicle looses power steering assist and it will not reset by turning the vehicle off. The blinkers will also not work when this error happens. It has already been to the dealer to be "reprogrammed" but that fix only lasted 1 1/2 days. Vehicle is now undrivable without replacing the unit, which is under recall for 1.5 million other Ford vehicles.
- Coleman, TX, USA
Loss of power steering while driving.
- Chicago, IL, USA
The contact owns a 2013 Ford Explorer. While driving at various speeds, the steering became very difficult to control. When the contact turned off and restarted the vehicle, the steering resumed normal operation. The dealer stated that the VIN was excluded from NHTSA campaign number: 14V286000 (steering). While driving various speeds, the windshield would vibrate and the ambient lighting would default to white on the instrument panel, which hindered the contact's visibility of all the gauges. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.
- Miller, MO, USA
The electric power steering quit working on my car. There was a recall for my car's year model for this issue, however, Ford said it does not cover the month my car was manufactured. I have taken my car to a Ford dealership who told me they verified that it was the exact same problem that the recalled vehicles had. I then opened up a case number with Ford and after a month of waiting they said they would not be covering this defect. The car is extremely hard to steer and sometimes near impossible. I feel this is a safety concern that should be taken seriously. However, Ford does not seem to care.
- Bartlesville, OK, USA
- Wayne, PA, USA