Paint bubbles on hood inside and out with corrosion, 2) power steering failing, recall for issue in effect, but, not mine have to pay $2000 for repairs, unable to steer while driving low speed

- Erie, PA, USA

The "power steering fault" light was on when I was driving. And I lost steering ability at all. I managed to drive to the nearest Ford dealer, and they wanted to charge me $1800 for replacement. This is because somehow I wasn't included in the recall for power steering. This is absurd!

- Novi, MI, USA

The contact owns a 2013 Ford Explorer. While driving 80 mph, the power steering malfunctioned and it became extremely difficult to steer the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the issue. The failure mileage was 21,000. Updated 04/22/2016 updated 05/05/16.

- North Platte, NE, USA

The contact owns a 2013 Ford Explorer. While driving 25 mph, the steering wheel seized and the power steering assist warning light illuminated. The failure recurred intermittently. The vehicle was not diagnosed nor repaired. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.

- Brownsville, TX, USA

Was driving and the steering wheel became really hard to turn and then on my screen of my truck a warning pop up saying ( power steering assist fault) so now my steering is very hard to turn

- Brownsville, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated that while reversing out of parking space, the power steering assist disable warning message illuminated and the power steering malfunctioned. The contact mentioned that the vehicle resumed normal function after it was turned off and restarted. The vehicle was taken to the dealer. The technician was unable to diagnose the cause of the failure and stated that the electronic power steering gear assembly needed to be replaced. The manufacturer was made aware of the failure and refused to provide any assistance since the vehicle was not included in NHTSA campaign number: 14V286000 (steering). The vehicle was not repaired. The failure mileage was 53,000.

- Shelton, CT, USA

Loss of power steering. After experiencing loss of power steering on multiple occasions I performed online research and became aware of safety recall 14S06. I contacted Ford for resolution and they informed me my vehicle is not subject to recall. The vehicle with some 19,000 miles is our of warranty (>36 months). Ford indicated that any repairs for this dangerous condition would be at owner expense. The vehicle was produced on the assembly line in Chicago which was the origin of the vehicle defect which prompted the recall. However, it appears to have been assembled approximately 1 month after the recall cut-off. I contend that the defect was still present and the recall should be broadened. This is a serious defect with potential life threatening consequences. Ford has been unreceptive in even investigating the matter. The vehicle was moving on the occasions when the power steering failed, while negotiating a curve. My professional driver indicated that the car had to be stopped and the vehicle restarted to reset the power steering. No driver feedback of a trouble code.

- Dulles, VA, USA

Power steering failure. Failed multiple times, unable to replicate at dealership. Happened at low speed while in a parking lot. Pulling into parking spot and steering failed causing minor collision with parked vehicle in next space. Dealership still unable to replicate.

- Gainesville, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while reversing out of a parking spot, the steering wheel was difficult to turn without warning. The contact stated that the failure recurred on several occasions, each time the vehicle was driven at various speeds. The vehicle was taken to the dealer and was diagnosed that the electronic power steering rack needed to be replaced. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000. Updated 04/04/16 updated 04/05/16.

- Dalhart, TX, USA

Steering assist fault light comes on when I crank my 2013 Ford Explorer. The steering wheel is locked and won't turn when I try to leave a location. I have to switch the vehicle off and restart it in order for it to reset.

- Mount Vernon, AL, USA

Power steering stopped working and displayed power steering assist fault error on the dashboard. Was unable to turn wheel at low/slow speed. Car was being parked at the time the fault occurred.

- Stone Mountain, GA, USA

The contact owns a 2013 Ford Explorer. While driving 45 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the computer needed to be updated. The vehicle was repaired; however, the failure recurred. The vehicle was towed to a dealer where it was diagnosed that the computer needed to be updated and the steering rack might need to be replaced. The computer was updated. The manufacturer was notified of the failure. The failure mileage was 47,000. Updated 03/18/16

- James Court, NY, USA

As reported to Ford: What is your vehicle sales or service issue?:VIN: Ifm5K8D85dga40422 2013 Ford Explorer - I recently shipped my 2013 Ford Explorer to azerbaijan where I am serving the U.S. government. I hired a driver who conveyed a problem to me regarding the power steering and sync system. After doing some online research, I became aware of the recall for power steering problems which seem to fit the symptoms related to me. I did not receive any type of notice from Ford regarding this serious condition. Also, the sync system is buggy. I was informed some time ago of a fuel system recall (I believe). The vehicle has 19,750 miles. A vehicle tire sensor fault has recently displayed. There is a Ford dealership in baku azerbaijan where I live. The Explorer is part of their product line. Please inform me what I can expect from Ford to resolve the issues disclosed here either under warranty, recall obligation, or customer care (without expense to me). Further, I would appreciate if Ford U.S. would coordinate those resolution efforts. What action has your dealer taken to address the issue":have not contacted dealer. Suspect language barriers would complicate resolution efforts. What assistance are you seeking from Ford Motor Company":coordinate all necessary repairs to be performed by the baku azerbaijan Ford dealer. Provide a loaner car while vehicle is being repaired. Be more proactive in informing customers of potentially serious defects that have resulted in recall. Are you the owner of the vehicle :yes VIN : ifm5K8D85dga40422 mileage : 19,748 where is your vehicle now : inpossession have you contacted the dealer :no dealer name :Ford baku azerbaijan

- Dulles, VA, USA

While driving approximately 70mph on a major highway the power steering shutdown and the vehicles steering became extremely stiff to the point you could hardly turn the steering wheel.I brought the vehicle to Ford to have it inspected, they informed me nothing was wrong and all it needed was to be reset. Within 10 days of leaving the dealership service the vehicle again started to have the same problem nearly causing an accident. I took the vehicle to Ford once again, this time they had advised that the entire power steering assembly need to be replaced. Within doing research 2011-2013 Ford Explorer have this same power steering issue, under recall. Ford refuses to fix my vehicle under the recall due to VIN restrictions. This is dangerous and negligent to say the least.

- Sebastian, FL, USA

I was backing up from parking spot in a city garage and when I place the car in drive my power assisted steering (epas) failed. I got the power steering fault error, advancetrac error and terrain management error. The car was too difficult to manually steer actually nearly impossible. It took almost 1 hour and 2 grown big men to manually steer it out of the garage so that it could be put onto a flat bed tow truck. Ford claims that my VIN# number is not part of the recall (14S06) for this issue. The dealership that I had it towed to has quoted me around $2,000 to replace the steering rack. This is definitely a safety hazard and Ford need to takes responsibility and correct this issue.

- Richboro, PA, USA

While driving and making a turn the power steering locks up with an error code stating "power steering assist fault" in my experience this happened when backing out of the driveway and now it happened while driving and making a left hand turn to cross a busy intersection. The only thing that releases the steering is to put the vehicle in park and restart the vehicle. My vehicle does not fall under the recall however, it's the same exact problem yet, Ford "has never heard of it" I have children and I fear that Ford won't fix the problem or do anything about it until it's too late and we are in a fetal accident. I refuse to drive my vehicle as it's unsafe and I will not put my kids life at risk. Help!!

- Corona, CA, USA

Driving vehicle through intersection, turning, , lost power steering, and temporarily lost control of vehicle. Was able to muscle it to the side of the road. Display made a chime noise, and stated "power assist failure" ( or something to that effect). I pulled to the side of road, turned off vehicle, waited 2 min, started it again and it worked fine. Found there is a recall "14S06" for exact model and year with exact description of my failure. Took vehicle to closest Ford dealer, they said it is covered under recall and there would be no charge as this is a safety issue. After numerous calls back and forth with dealer and Ford, Ford claims this VIN is not covered. I have paperwork from the dealer that shows part number needed is for the steering gear # db5Z-3504-ne, which is the part number in the recall. I am unable to find a VIN # list as it appears Ford does not have one and they decide when you call who gets the recall and who does not. There is no transparency in such as system. If Ford knows of this issue with this year and model and knows it's a safety issue that has resulted in accidents, per NHTSA, why am I being rejected for the exact safety issue on the exact model and year" can you please help"

- Chino Hills, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 55 mph, the service power steering warning indicator illuminated. The failure recurred on three occasions. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced and rebalanced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.

- Ashburn, VA, USA

The contact owns a 2013 Ford Explorer. While driving 45 mph, the steering wheel became difficult to turn and seized. The contact was unable to turn the vehicle in the middle of the street. The vehicle was towed to an independent mechanic where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.

- Fort Lauderdale, FL, USA

I have a Ford Explorer that was part of the 14S06 recall. Before I purchased the vehicle from a Ford dealership it was owned by enterprise rental, after they turned the car in tri county Ford shows they performed the recall on the vehicle in 2014. They said they did the software download on the eps. I have since lost steering assist on my vehicle a number of times so I did some research and found this recall on my vehicle. After calling Ford they authorized a local dealer to look at if and figure out what the problem was at no charge. The Ford dealership says that they can not connect to the steering gear and that per the recall it should be replaced. Ford is refusing to cover the recall and because they say that the recall has already been done (software download) and at the time of the recall being performed there were no dtc codes so the download should have fixed it. If it would have showed codes at the time of the software download they would have replaced the steering gear at that time. I feel that this should be covered as it part of the recall I have only owned the car for less than 3 months and this is a dangerous situation. After complaining to Ford said they would cover 1/2 of the cost of repairs. But due to this being a safety recall I feel it should be covered 100%

- Pevely, MO, USA