See Ford Campaign 15N01. Coverage for this vehicle expired 3-25-2022. O/A 10-1-2023 steering became very erratic and traction light would come on intermittently. Independent garage found 4 mounting points for EPAS/steering gear were bad allowing unit to move freely and cause loss of steering. Advised was dealer repair because of proprietary computer program. Coggin Ford over several days couldn't find or would not acknowledge problem even though they were told several times where to look. They just said the lower control arms needed repair for $2500+. Had to get car back to independent garage to do repairs using parts obtained from the same dealer. Went to dealer after repair, showed replaced parts and got refund of their diagnostic fee.

- Jacksonville, FL, USA

I was driving along the interstate and noticed the vehicle swerving side to side and it was not due to my driving. It was as if the steering was going out or rather I was unable to keep the vehicle under control. I was having to work extra hard to keep the car in the correct lane. I was about 45 minutes from home but no where to pull over due to construction on the interstate. So I just tried going slower. Once I got off the exit a warning popped up on the car that said -??service power steering-??. I pulled off at the car service shop I use for repairs and stopped the car. By the time I went to drive again which was only a couple moments, the car was hardly able to make turns.

- Tryon, NC, USA

The vehicle's power steering loses power periodically since about October 1, 2023. I have just had the vehicle diagnosed at Duval Ford in Jacksonville, FL on October 9, 2023. I subsequently had Power Steering Control Module replaced, an alignment, and reprogramming of the Primary Control Module done at Ortega Car Care in Jacksonville since there would be cost savings of nearly $1,000. Safety Recall 14S06 seems to be targeted to this problem. The covered vehicle build period is January 1, 2012 to February 28, 2012 according to 14S06 (including Supplement 3). Based on my VIN, my vehicle was built on 4/20/12. I believe that being only 51 days from the end of the approved build period (which may be somewhat arbitrary?) is not a sufficient reason to deny any/all financial assist to get the described safety repair completed. I sent an email to the NHTSA (Request #831557) re: NHTSA Campaign Number: 14V286000 and was provided the option of pursuing a "complaint" to get a more satisfactory resolution. I am writing this complaint for my partner and the vehicle owner - [XXX] - since his language and writing skills are limited. Thank you for the opportunity to submit this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Apopka, FL, USA

Power steering has gone out. No control of vehicle. Steering wheel is VERY HARD to move if movable if all thank goodness didn-??t cause any accident on freeway. Car will need towed. See info all over web about accident and incidents about this issue on this model but no recall need help from ford on matter

- Salem , AR, USA

For that pass 6 months my vehicle has had a check engine light on. Warning light will flash steering assist fault the the wheel locks up and vehicle comes to a holt. This problem has been happening on and off some days it-??s fine some days this accurs. Recall #14S06

- Philadelphia, PA, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 35 MPH and making a turn, the electric steering gear lost power and switched to manual mode. The power steering control module warning light was illuminated. The contact was able to drive the vehicle to her residence. The contact opened the hood to refill the power steering fluid but was unable to locate the steering fluid reservoir. The vehicle was taken to an independent mechanic, who stated that the failure was due to the power steering. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under the recall. The contact was referred to the NHTSA Hotline. The contact stated that the failure was due to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 164,567.

- South Lyon, MI, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the power steering failed while making a right turn. The contact stated that the power steering fault and stabili-trak lost warning lights were illuminated. The contact stated that he could no longer steer the vehicle because the steering wheel had seized in place and the vehicle was stopped in the middle of an intersection. The contact stated that the engine was still running. The contact turned off and restarted the vehicle several times however, the power steering had not regained functionality. The contact stated that the failure had occurred several times however, the work-around of turning off and restarting the vehicle restored the functionality. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the power steering system needed to be replaced. The vehicle had not been repaired. The manufacturer had been notified of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 130,000.

- San Francisco, CA, USA

1. Power Steering fault randomly causing total loss of power steering. Have to turn the car off and restart to fix. No error codes are stored when this happens. No DTC's. This also causes a system terrain fault but again no error codes are stored for this either. The vehicle is available for inspection upon request. 2. This has happened while driving in the mountains, on the highway and through residential areas making the car very hard to control or causing us to have to pull over in dangerous situations to restart the car to correct. 3. Whenever we take it for diagnosis they cannot duplicate the issue nor see the error codes in the history. Thankfully we have not yet been in an accident where we have needed the police to be involved although this has happened many times since we have owned the vehicle (5 years). 4. We have been told to drive it to a dealership while the error is occurring so they can see it live time however we have not yet been in a position to do this where it wouldn't have caused a safety issue to us or those around us. 5. There is no warning or alert that happens prior to the fault occurring.

- Perrysburg, OH, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel became firm. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear had failed and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.

- Kittrell, NC, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. During the failure the messages "Power Steering Failure" and "Stabili-trak" were displayed. The vehicle was taken to the local mechanic who diagnosed that the battery cable was faulty and needed to be replaced. The battery cable was replaced, and the vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 130,000.

- Lafayette, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH, the steering wheel seized inadvertently. The contact pulled over to the side of the road. The power steering assist warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall due to the manufactured date. The failure mileage was approximately 145,000.

- Richton Park, IL, USA

the car keep saying power steering assist this is the second time the steering gear went out

- 29803, SC, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the front end of the vehicle made an abnormally loud grinding sound while turning the steering wheel. Additionally, the contact stated that the failure recurred while driving 25 MPH, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 138,549.

- Cranston, RI, USA

The contact's daughter owns a 2013 Ford Explorer. The contact stated that on several occasions when the vehicle was started, the steering seized. The steering control warning light was illuminated. The vehicle was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,580.

- Fresno, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 75 MPH, the "Traction Control Failure" and "Power Steering Failure" messages displayed and the steering wheel became firm, almost causing a crash. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall and referred the contact to the NHTSA Hotline. The failure mileage was 146,000.

- Stockholm, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds and making a left or right turn, the steering wheel became stiff. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000.

- Akron, NY, USA

The contact owns a?2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the "Service Power Steering" message displayed. The vehicle was towed to an independent mechanic, who diagnosed that the power steering control module needed to be reprogrammed and referred the contact to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and?advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately?160,994.

- Chicago, IL, USA

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was started, the -??Power Steering Assist-?? warning light was illuminated. The contact stated that the steering wheel was unable to be turned in either direction. The contact stated that he turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the rack and pinion and steering system needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.

- East Liverpool, OH, USA

We have a 2013 Ford Explorer with around 90,000 miles that we bought from my father in law for our 16 year old. He was driving home from a friends when he lost power steering. There are three alerts that came up the first was Service Power steering, in addition to: Service Advance Trac and Terrain Managment System. First I want to note there was no warning, thankfully my son was on a side road and not going down the highway at 55! Second I checked recalls because I thought maybe my father in law missed something and noticed that there were plenty of 2013 vehicles recalled for this reason but only 1/2 of them! I now see the other 1/2 of the 2013 Ford Explorers on this Forum having the same issues. Why isn't Ford doing the right thing and fixing these" This fix is going to cost us more than we want to pay for my 16 year old vehicle especially after just buying it. We thought a 2013 FORD with no rust and some what low mileage would last him through High School. Can you please tell me if FORD is looking into any type of compensation for this" Please review these complaints it's sad to think this many people are having the same issue FORD acknowledged with the other 1/2 of the 2013 FORD Explorers.

- Norway, MI, USA

I was pulling out of my driveway and as I started to turn the power assist warning light came on. I was unable to turn the steering wheel. A truck (luckily my neighbor) was heading towards me (the vehicle was still perpendicular to the oncoming truck). I turned the vehicle off and started again and the power assist warning was still on and steering wheel was still unable to move. So we pushed it back in my driveway. Two days later (this happened on Friday) on Monday I took it to the local dealership to check for a recall and they stated my vehicle was not on the list and could not provide any further service.

- Albemarle , NC, USA