10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 31,978 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
At Christmas we noticed that there was something flapping from the side of the windshield & hitting the windshield as well as bilateral front windows. Further inspection revealed what appears to be a rubber seal keeping the body trim flush with the windshield was disintegrating. This could even be holding windshield in place. This problem is reproducible & occurs anywhere over 30mph. The faster you go, the more the trim starts to detach from the vehicle. With the seal disintegrating, the trim body pieces that cover the arm of the door (black) is becoming loose/flimsy. Photos enclosed show you there is about a 1/2 inch gap between the trim & windshield without the seal causing easy movement & potential for air to lift/detach the trim. We are fearful this is going to fall off the vehicle. It appears that this seal was keeping this body piece in place. A huge safety concern arises anytime there is a part of a vehicle that is beginning to fall off at any speed. The seal itself could fall off in pieces as you will see in photos hitting not only other vehicles & causing them to lose control, it could also hit a motorcyclist causing them to crash, it could even go to the extent of hitting a pedestrian & causing major physical harm. The body trim that appears to be affected by this seal were to detach itself while moving it will definitely cause some major issues. Given this is more solid & bigger in size, this could cause significant motor vehicle damage, significant injury to motorcyclist and/or motorcycles, Injury to pedestrians, & even potentially cause a fatality. There are no warning lights or alarms from the vehicle alerting us of an issue. The Ford dealership is unable to see us for over a month to diagnose this issue let alone an oil change. This problem has not been reproduced by an inspection facility or license dealership because of scheduling at this time period there is an appointment set for February 10th however Injury or worse could occur until then.
- Homosassa, FL, USA
Windshield trim piece on right side flew off while driving down the road.
- Crawfordville , FL, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" WINDSHIELD TRIM How was your safety or the safety of others put at risk? ONE SIDE FLEW OFF WHILE I WAS DRIVING Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" IT STARTED TO GET LOOSE A FEW DAYS PRIOR
- Harbor Beach, MI, USA
Driving down the interstate and windshield A pillar panel flew off.
- Boiling Springs , SC, USA
The contact owns a 2014 Ford Explorer. The contact stated while entering the driver-??s side front door, she noticed that the trim panel cover material had separated at the top of the window. The contact also noticed the failure on the passenger-??s side front door. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to the manufacturer-??s Customer Satisfaction Program Number: 17N04. The dealer and the manufacturer were contacted and stated that the vehicle was out of warranty and also exceeded the mileage limit for coverage under Customer Satisfaction Program Number: 17N04. The failure mileage was 83,000.
- Aurora, CO, USA
At one point the Explorer was always causing a rear wheel area to squeal really loud while driving. That finally got remedied but after 3 years of taking the vehicle in to 2 different shops. While yhe vehicle was still under warranty I was told there was nothing wrong and they can't reproduce the squeal. Once the warranty expired they said it was due to a seized brake which I ended up paying for the replacement even though they said this was a known issue on the Explorers. Another issue with the 2014 Explorer is water leaking into the rear compartments and the spare tire area in the vehicle. From online sear he's, this is also a known issue with no recalls. More recently, I was trying to get all four of my tires changed, but was told by the tire shop that they can't change my tires due to swollen lug nuts, this is a known issue on Ford's and I have to take it to a mechanic. I called Ted Britt Ford and inquired about the service to replace the lugs with solid metal lug nuts instead of the OEM chrome plated. Parts department told me they are $10 a piece. I went ahead an ordered them through the parts department. When I picked up my vehicle, I was told they don't sell the solid metal lug nuts and only replaced with the chrome plated OEM lug nuts.
- South Riding, VA, USA
The right side A pillar Windshield Molding flew off at highway speed on the interstate, This molding was not showing any signs of being loose prior to it coming off. The one one the drivers (left) has been loose for some time but is still holding
- Hazleton, PA, USA
Ford service action #17N04. Ford will not complete this service action due to mileage. The driver door panel is peeling back so far that air catches in it and is pushed back by air when driving on the highway with the window down. The door panel gets pushed into the driver and is a safety hazard.
- Las Vegas, NV, USA
Door panel has popped off the top of interior drivers side door and is also pulling away on arm rest. This was a previous recall by Ford but ours did not occur until after the recall end date and Ford would not replace door panel unless your showed the defect. Ford refuses to fix even though they know its a flaw.
- Burlington, KY, USA
The driver door panel had buckled and coming off. Recall 17N04 but because it after 5 years they wont cover. This not fair when they knew this was an issue.
- Milwaukee, WI, USA
I have a 2014 Ford Explorer XLT, recently my passenger side weather strip along the front windshield blew off while driving on a highway. My driver side did the same about 3 months ago. The plastic trim piece along the front windshield, driver side is lifting also, I have tried to re-glue several times but does not seem to last. This should be fixed by Ford, I have read a lot of complaints about this. These pose a safety issue if the plastic trim piece blows off on the highway.
- Vero Beach, FL, USA
The windshield outside pillar/trim molding of a 2014 Ford Explorer, flew off car while driving (65mph) on the highway. This is the second incident within less than a year. And from what I gathered from dealership and online research, it's a very well known problem.
- Alexandria, VA, USA
Yesterday I was driving down the freeway and the windshield side panel and rubber flew off while I was driving. The plastic piece hit the car behind me. Very scary and unsafe. This is going to cost me over 500$ to replace and this is an expensive car. I also maintain my car well and take care of it. This is not something that should happen. The windshield repair shop said they see this problem on my car all the time. This is unacceptable and dangerous. Ford should have to fix this problem before it causes a major wreck and someone dies.
- Fresno, CA, USA
The contact owns a 2014 Ford Explorer. The contact stated that the driver's side front door panel detached from the door frame. The vehicle was taken to the soo motors Ford (391 3 mile rd, sault ste. Marie, mi 49783, (906) 632-2278) who informed the contact that the door panel needed to be replaced. The contact was informed that the repair was no longer covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The approximate failure mileage was 93,382.
- Rudyard, MI, USA
Driver side exterior door handle came off when door was opened while stationary.
- Corpus Christi, TX, USA
My panoramic sunroof/moon roof shattered for absolutely not reason randomly tonight while sitting stationary in the driveway (not parked under anything!). thank goodness I had my visor closed or it would have shattered all over my 2 children
- Winston Salem, NC, USA
Windshield molding on both sides has just blown off while I am driving on the freeway and the driver side passenger door molding has also flown off while drive in the canyon. I have had all threes panels blow off while I was drive with in 3 months and I am so mad about it because they are so expensive to replace. Not only are they expensive if it rains it is going to rain straight into my car this is a horrible hazardous problem that needs to be fixed. I am lucky that one of those panels didnt hit someone elses car and cause damage or worse because those are big thick molding that could really cause major damage to someone else and their vehicle. I have had other Ford vehicles and I bought this one really excited and has been nothing but disappointing. So long story short 3 different panels/molding flew off my car in the canyon or freeway on 3 different occasions and it is so dangerous.
- Sandy Ut, UT, USA
I was driving on the highway and heard a scraping sound similar to the sound of ice scraping across the windshield before it flies off. The next morning I noticed that the trim around the windshield was gone. I thought it was just my car but I am now seeing more Explorer with the same problem. I called a Ford dealer and was told that there is no recall and that I would have to pay for the repair.
- Mansfield, MA, USA
Drivers side (windshield outer moulding trim pillar) flew off while driving on the freeway nearly hitting cars behind me continuing to rubber flap poundingon window and mirror until rubber flap also flew off.
- San Pedro, CA, USA
- Glenbrook, NV, USA