10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
51,058 miles

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« Read the previous 20 complaints

problem #23

Nov 152017

Explorer

  • 50,000 miles
When vehicle is placed in park and turned off a warning signal is alerted that transmission is not in park. This happens intermittently. I am worried the vehicle could possibly roll off.

- Arden, NC, USA

problem #22

Aug 112017

Explorer

  • 65,000 miles
I am writing to you in regards to physical illness that I have suffered as well as my passengers from my 2014 Ford Explorer police interceptor package. Starting back when I first purchased the vehicle at approximately 59,000 miles, I have experienced an exhaust odor in the cabin shortly after accelerating over 3,000rpms. This issue has been investigated at my local dealership twice, with the technician confirming the smell. After this work was performed, I still to this day am suffering from exhaust fumes and physical illness directly related to my Ford Explorer. All repair orders from involved Ford dealerships are in my possession confirming exhaust fumes are still entering the cabin. From the time I took ownership in October 2016, I have experienced physical illness when driving the vehicle for more than 1 hour at a time. I get extremely lightheaded and nauseated, which has caused me to frequently stop the vehicle and vomit. My passengers in the vehicle have also experienced similar symptoms when riding in the vehicle. When this happens, I stop at a safe location and remove myself to fresh air, and the symptoms soon pass and I am able to drive again. Recently, I have traveled from Massachusetts to Vermont in my Explorer. The mostly highway driving trip it was me as well as my girlfriend. After around an hour of driving at 60mph, my girlfriend and I were feeling very dizzy and became nauseated, so I opted to stop and relax at a rest stop for fresh air prior to continuing my trip to Vermont. I have installed a carbon monoxide detector in my vehicle, which has activated more than one occasion while driving. At this time I am negotiating with Ford's office of general counsel to perform a buyback of my Explorer and replace it with a different vehicle.

- Saugus, MA, USA

problem #21

Dec 012017

Explorer

  • 24,900 miles
Shortly after leaving home, as I was reaching a major road, I felt my vehicle suddenly start to shake violently and make a loud noise. The vehicle then started to lose speed and failed to accelerate. I was able to put it in park and turn the hazards on. This was very scary because I have never experienced any vehicle of mine behave this way. I literally thought I was going to have to grab my 3 year old and run for my life. I thought it could explode or catch fire or who knows. At this point I just felt fear. This could have caused a major accident if someone behind me would've rear ended me. Again, my car stopped moving for no reason. This could pose a major threat and I would recommend actions be taken to resolve this issue. After researching online, I learned about many other Ford drivers experiencing similar situations involving the throttle body component. Sounds to me like this could be a collective problem. I hope Ford will take my concerns into consideration to prevent any future dangerous situations. Thank you.

- Katy, TX, USA

problem #20

Nov 182017

Explorer

  • 57,000 miles
Driving on highway approx 65 mph in rain. Sudden loss of power steering, message on dashboard indicating check charging system, then hill assist failure, then warning message that all accessory power was disabled to conserve power. Then all lights on dashboard lit up. Loss of power steering in rain on highway almost caused vehicle to lose control and be involved in multiple car accident. Serpentine belt was found to be in proper condition, and was able to drive home alternate route along 35mph roads. No further problems aside from occasional squeak under acceleration. Immediately followed up with service call, serpentine bell was in good condition, but belt tensioner spring had failed. Vehicle has only 57,000 miles. Seems excessively early for this type of part to fail.

- Cranberry Twp, PA, USA

problem #19

Oct 202017

Explorer

  • 140,000 miles
Transfer case is gumming up and tearing up my pto and causing grinding while accelerating. Spoke to my mechanic and he said that Ford is aware of the problem but has yet to issue a recall or extended warranty on issue. Will cost $1600 to replace pto.

- Camano Island, WA, USA

problem #18

Oct 022017

Explorer

  • 64,000 miles
My car has 64000 miles on it and was purchased in January 2014. The transfer case has failed and caused massive amounts of fluid to leak from the vehicle. The fluid could be seen on my driveway and my carport floor, and it was an $1850 fix at the mechanic. There was, according to the dealer, a recall for a similar issue with certified pre-owned Ford Explorer, and they said the transfer case was cracked, along with the valve. Additionally, there is an odor of propane or similar coming from the exhaust vents inside the vehicle. It's worse when it's on air conditioning, to the point where I actually have to put the windows down.

- Lewisberry, PA, USA

problem #17

Sep 252017

Explorer

  • 75,000 miles
My Ford Explorer has a constant exhaust smell in the cabin. The dealership completed a recall when I first purchased the vehicle and now the dealer is telling me they do not know of any exhaust in the cabin issues. Strange now the dealership knows nothing about a problem they tried to fix. The front suspension has been replaced 3 times now. About every 20K miles the front suspension start to fail and makes loud clunking noises and we loose alignment in the front end. This last time the tow in the front tires changed and caused for unusual steering on the freeway. The turbo's on the 3.5 ecoboost have a known oil leak issue that causes damage to the catalytic converter. Ford refuses to cover the catalytic converters even if you have their in house extended service plan.

- Red Bluff, CA, USA

problem #16

Jul 152017

Explorer

  • 48,000 miles
Multiple sensor failures while car was in motion. Vehicle would not recognize that the transmission was in park. Climate control sensor failed, resulting in temperatures being increased to the maximum heat. This happened while the vehicle was in motion on a highway. Windshield wiper fluid sensor failed and did not recognize that there was fluid in the receptacle. This happened while in motion. Sensor on dual climate control failed and was blowing hot air at the passenger and cold air at the driver. This happened while in motion.

- Pittsboro, NC, USA

problem #15

Jul 282017

Explorer

  • 106,251 miles
Nausea, headache. Problems may be related to carbon monoxide issue's with vehicle's on-going investigation.

- Viroqua, WI, USA

problem #14

Feb 242017

Explorer

  • 37,000 miles
My car started off with a propane gas smell which would come and go. Then it turned into this sulfur odor. Which had gotten so bad that you could only drive the car if all the windows were down because the odor would make you sick. The car was in motion at all times. You could smell the odor with or without the heat on. Then at which point the odor never actually left the cabin of the vehicle. At which I would just leave the windows open, in hopes that the car would eventually air out.

- Elma, NY, USA

problem #13

Feb 062017

Explorer

  • miles
Had to replace all 4 O2 sensors at 48,000 miles.

- Cheswick, PA, USA

problem #12

Dec 072016

Explorer

  • 58,000 miles
The contact owns a 2014 Ford Explorer. While the vehicle was parked, the "not in park" warning indicator illuminated. When the vehicle was shifted into reverse, the warning indicator disappeared. The dealer stated that the shifter needed replacement. The contact stated that the same failure occurred three other times. The vehicle was being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

- Midway, GA, USA

problem #11

Nov 152016

Explorer

  • 38,000 miles
After I put the transmission in park and turn off the vehicle, the alert "transmission not in park" comes on. My gear shift is in the park position. I push in the button multiple times (without moving the shifter) where the "P" on the dash flashes to show I'm in park. After doing this, the "transmission not in park" alert usually goes away. This goes in spurts when it happens - it will be every time I turn off the car for a couple days, then it won't happen for a week or so. This started about six months ago.

- Jacksonville, IL, USA

problem #10

Jun 022016

Explorer

  • 37,000 miles
Vehicle is warning it is not in park. Potential concern vehicle will roll or be unable to turn off. Could result in vehicle rolling when operator puts into park and won't engage.

- Phoenix, AZ, USA

problem #9

Jan 012015

Explorer

  • 17,000 miles
My used 2014 Explorer Sport that was bought in October of 2014 with less than 8000 miles keeps telling me the transmission is not in park when it clearly is. This use to happen on occasion but now it is constant. I have also had problems with the instrument panel on dashboard just going black when driving. It really doesn't have to be any speed. This has happened several times and it can be kind of scary especially when driving on freeway in heavy traffic. My windshield wiper blades (less than a year old) act like the are going to fly off the car when turned on. The wipers just don't seem like they are attached right. But they are and I have replaced them with Ford recommended parts more than once. The most annoying problem with the car is the exhaust smell that is always there. I thought is was just me being overly sensitive to odors. But I noticed others complaining of the odor as well. The odor comes all the time. There really is not distinct RPM when it happens it is just always there. I have not taken my car in for repairs due to a previous bad experience with a different vehicle. I can handle all the problems with the car but the exhaust smell is so bad and gives me a headache if I'm in the car to long.

- Heath, TX, USA

problem #8

Jul 092015

Explorer

  • 24,191 miles
The contact owns a 2014 Ford Explorer. While driving 35 mph, an exhaust odor emitted into the vehicle through the front and rear air vents during acceleration. The vehicle was taken to the dealer where the muffler was replaced. The vehicle was repaired; however, the failure recurred. In addition, the instrument panel failed to illuminate while driving 20 mph. The contact coasted the vehicle to the side of the road and the gear shifter seized. The contact restarted the vehicle and drove home. Once the contact arrived at home, the vehicle lost power, the alarm and horn sounded, and the tailgate opened. The vehicle was taken to the dealer where the gear shifter was replaced. The manufacturer was notified of the failures. The approximate failure mileage was 24,191. Updated 05/03/16

- Obrien, FL, USA

problem #7

Dec 022013

Explorer 6-cyl

  • 6,000 miles
When I accelerate immediately after turning on engine between 10-20 mph my car will slip out of drive into manual. This happens randomly, and has happened for the 2 other drivers of this vehicle. I have to stop, move gear shift to either neutral or manual and switch back to drive, for the transmission to then remain in drive. It has happened at least 25 times-my vehicle now has 16,000 miles on it. I took into Ford dealership and after 2 days they could "not simulate" what was causing it and told me to "take a picture of the display screen" when it happens again so it could be simulated. They told me I was hitting the controls on the steering wheel! I am not hitting the controls on the steering wheel they made a vehicle with faulty power train and the computer can't tell them how to fix it! I was able to quickly snap one picture and will try to get another one prior to taking into dealership again.

- Denver, CO, USA

problem #6

Jul 052014

Explorer 4WD 6-cyl

  • 17,500 miles
On a recent vacation to the northwoods of Wisconsin, our 2014 Explorer XLT (4X4 V6) was releasing a nauseating smell into the cabin under heavy loads, high rpms, or rapid accelerations. The trip was about 6 hours of solid driving, and by the 3rd hour my wife and I had pounding headaches and felt unwell. We immediately turned off the ac and opened the windows as I was able to duplicate the smell on the open highway. We spent the remainder of the vacation with limited ac, open windows, and "cautious" driving to ensure the smell would not occur again. We were traveling with our 8 month old son and old english bulldog at the time and wanted to ensure they did not fall ill. I will be contacting my Ford dealer to address the issue.

- Lake In The Hills, IL, USA

problem #5

Jul 032014

Explorer 6-cyl

  • 41,000 miles
My transmission would not shift gears. This is the fourth time this has happened. As soon as I put in drive the vehicle did run but would not shift...I was stuck on a mountain road unable to pull over and my RPM's were pegging without my transmission shifting into 2nd gear. I almost got rear ended. I was only able to go like 15 miles per hour, my car started smelling like it was burning and the engine was stressed. When I was able to finally pull over I had to put the car in park turn it off, turn it back on and then it worked fine. Again this is the fourth time this has happened. I called the Ford dealer, for the fourth time and they said I could bring it in but if it didn't act the same way with them there isn't much they can do. Not the answer I wanted. I have a neighbor who has the same vehicle and it has also happened to her. There is obviously a systemic problem here.

- Tijeras, NM, USA

problem #4

Jun 032014

Explorer

  • 1,600 miles
The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 40 mph, the vehicle jerked. The failure occurred on multiple occasions. The vehicle was taken to the dealer. The contact was unaware of the repairs made to the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 1,600.

- South Ozone Park, NY, USA

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