10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
11 / 1
Average Mileage:
49,258 miles

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« Read the previous 20 complaints

problem #25

Sep 012019

Explorer

  • 68,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that the air bag warning indicator was illuminated. The vehicle was taken to chino hills Ford (4480 chino hills pkwy, chino, ca 91710), but was not diagnosed or repaired. The manufacturer was contacted and referred to NHTSA. The failure mileage was 68,000.

- Ontario, CA, USA

problem #24

Jan 012018

Explorer

  • 72,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to sam galloway Ford Lincoln (800 boy scout dr, fort myers, fl 33907, (888) 699-0916) where it was diagnosed that the seat and harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The contact stated that the failure should be covered under tsb number: 16-0001. The failure mileage was 72,000.

- Cape Coral, FL, USA

problem #23

Apr 252019

Explorer

  • 100,000 miles
Takatat recall?? I got in my car 1 morning to go to work and I couldn't get the male part of drivers seatbelt into the female part of seatbelt. My divers airbag seatbelt light has been on for 2 months. I cannot buckle drivers seatbelt into the female part of the seatbelt so when I am by myself I buckle driver seatbelt into passenger seatbelt. I called marshall Ford in O'fallon Missouri they told my I needed to pay $150 for them to put my car on the machine for them to figure out what sensor is bad. I cannot afford to pay $150 much less pay for the repairs. Please tell me if there is another fix. My car has never been in an accident. Help!

- Warrenton, MO, USA

problem #22

Feb 022018

Explorer

  • 67,784 miles
I keep getting warning light that, driver side airbag fault engine code P0073 and vehicle over-speed condition engine code PO297. It come on when driving.

- Little Rock, AR, USA

problem #21

May 202019

Explorer

  • 90,000 miles
The contact owns a 2014 Ford Explorer. While driving various speeds, the air bag warning indicator illuminated continuously. The vehicle was taken to bill alexander Ford Lincoln Mercury (801 E 32nd St, yuma, AZ 85365) where it was diagnosed that the connector under the front driver and passenger seats were faulty and needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Yuma, AZ, USA

problem #20

Dec 012018

Explorer

  • miles
'takata recall' seatbelt light came on when diagnosed, we were told ithe issue was the rear seatbelt airbag.

- Saint Augustine, FL, USA

problem #19

Dec 122018

Explorer

  • 59,813 miles
Airbag light came on when I turned the vehicle on and would not go off. Took into Ford to be diagnosed, was told it is the rear seat inflator control.

- Wilmington, NC, USA

problem #18

Oct 282018

Explorer

  • 62,000 miles
Air bag warning light came on. Brought in to heritage Ford modesto ca. Was diagnosed that the wire harnesses for the rear driver and passenger seats needed to be replaced. Was informed that it is not covered by any factory recall despite being a common defect and safety issue. Mileage at time of service 62,000 miles. Cost $565

- Ripon, CA, USA

problem #17

Oct 312018

Explorer

  • 32,000 miles
Air bag warning light on. Known Ford issue.

- Discovery Bay, CA, USA

problem #16

Aug 132018

Explorer

  • 60,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was taken to the local dealer (autonation Ford arlington, 1400 I-20 w, arlington, tx 76017, (817) 200-4503) where it was diagnosed that the wire harnesses for the rear driver and passenger seats needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 60,000.

- Arlington, TX, USA

problem #15

May 042018

Explorer

  • 99,852 miles
Exhibits an air bag warning light due to high resistance between rcm and second row inflatable seat belt circuit

- Cypress, CA, USA

problem #14

Feb 022016

Explorer

  • 73,000 miles
Exhibits an air bag warning light intermittently due to high resistance between rcm and second row inflatable seat belt circuit

- San Ramon, CA, USA

problem #13

Mar 032018

Explorer

  • 61,000 miles
The airbag warning light has been on for approximately a month and finally had a chance to have Ford troubleshoot the cause while in for the exhaust system recall, as well as having to replace a failed blenddoor motor and look at an automatic tailgate issue. A local Ford dealership identified that the car had a defective airbag restraint control module that is associated with the rear factory wiring harness with the vehicles equipped with rear inflatable seat belts. The car has 61,000 miles. The warranty expired at 60,000. I bought it certified pre owned but unfortunately the bumper to bumper coverage is only 12 months or 12,000 miles and I've had it for 14 months. Ford informed me that it is a known issue but will not submit a recall on this known failed SRS component design and will cost me over $550 to fix. They have an internal technical bulletin with the corrective action as a new factory designed wiring harness. I am completely at a loss that this is a safety issue and well known, yet Ford refuses to recall.

- San Diego, CA, USA

problem #12

Jan 112018

Explorer

  • 39,711 miles
Vehicle under SRS warranty, 5 year -60,000 mile warranty and airbag light illuminates. Taken to dealer and complaint with Ford. Notified it is a bad connector in the rear seat to inflatable seatbelt airbags. Airbag system will not work unless replaced. Not covered under warranty. This is a known Ford issue with tsbs issued and is a safety issue since SRS system will not work. This is a safety issue that Ford is ignoring.

- Kailua-Kona, HI, USA

problem #11

Dec 102017

Explorer

  • 48,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to an unknown dealer to have diagnostic testing performed. The test located failure codes at the rear passenger air bag sensor and the rear driver's air bag sensors wiring system. The dealer advised that, in the event of a crash, the rear passenger and rear driver's air bags may not deploy. The dealer replaced the rear passenger and rear driver's air bag sensors. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 48,000.

- Wayland, MI, USA

problem #10

Dec 122017

Explorer

  • miles
For a significant amount of the vehicle's life, the airbag light has illuminated a majority of the time. I did not believe this was an issue as I was instructed that a light would come on if the vehicle thought something/someone was in the passenger seat, but did not meet minimum weight requirements. It has come to my attention when my vehicle was in for a non-related repair, that this is not the case and that the light actually indicates a fault with the airbag system. So I have been driving around for probably 40,000 miles with faulty airbags in the car in which I am the original owner. I called Ford who expressed little to zero concern until I let them know I would be filing a complaint. According to the dealer, the issue is that the connectors are corroded (the indication was multiple connectors are corroded). This seems like a really big issue - I live in Oregon, so not quite a dry climate, but it's not abnormal. The person I spoke to at Ford was named "ann"

- Keizer, OR, USA

problem #9

Jul 072017

Explorer

  • 55,000 miles
The airbag warning light have been coming on intermittently. The car has been in the shop several times for the problem and Ford had been unable to identify the cause. On November 27, 2017, a Ford dealership identified that the car had a defective airbag restraint control module. The car has 60,472 miles. The warranty expired at 60,000. Ford has not offered to extend any sort of warranty relief even though the car is 472 miles outside of the warranty. My husband was in a front-end collision in July 2017. Although the car that he hit was totalled, the airbags in our Ford did not deploy, a fact that shocked many people considering the damage to the other car. I am shocked that when the car was in the Ford dealership after the accident that they did not work to explain the airbag failure.

- Denver, CO, USA

problem #8

May 012015

Explorer

  • 15,000 miles
My Explorer has an intermittent airbag light that comes on and goes off. I've taken it into the dealer and they never find anything wrong; but the issue persists. I'm concerned an airbag may inflate incorrectly or not at all in an emergency.

- Fortuna, CA, USA

problem #7

Dec 162016

Explorer

  • 65,000 miles
When driving, passenger door window cracked when going from hot to cold temperatures. Ford refuses to fix it.

- Jacksonville, FL, USA

problem #6

May 132017

Explorer

  • 73,800 miles
Our 2014 Ford Explorer Sport has suddenly lost its power steering making it very difficult to drive and has a tendency to jerk the wheel left and right when driving. This I'm told is not under warranty and will cost approximately $1800 to fix. I believe the three years prior to mine had the same problem and were recalled. The Explorer has not been in any accidents and has 73K miles. The airbag light also came on when the steering issue started however the Ford service department said that it was unrelated and that would be another expense after the steering was repaired.

- Hudson, FL, USA

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