10.0

really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
6 / 1
Average Mileage:
58,359 miles

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« Read the previous 20 complaints

problem #76

Dec 132018

Explorer

  • 73,000 miles
I was driving my 2014 Ford Explorer along the freeway doing about 70 mph and started smelling an odor when all of a sudden the steering wheel started violently shaking and a bell stated beeping. A message on the left blinked on steering failed park safely and steering traction lights came on. The car was hard to steer. I had to find a place to pull over quickly. I managed to get the car off the freeway. We sat there trying to figure out what happen and if we could possibly drive it home. But of course we couldn't as the steering wheel was completely locked. Nothing we could do but call a wrecker to tow the car home. If I had been driving in the far left lane, we would have been in a dangerous position to get hit as the car lost power all of a sudden. Last night while checking for recall information, I found this web site and learned that almost a hundred other people have had the exact same problem but could not find a recall number. I going to Venture a guess that there has not been enough serious injuries or deaths yet. We were quoted over $1800 to repair our car. We cannot afford this. Someone needs to say enough, all these same problems on the same car has to be a manufacturer's failure. The consumers need help now. Is anyone listening to us?

- Humble, TX, USA

problem #75

Dec 112018

Explorer

  • 57,000 miles
Whining, squeaking noise from steering column upon turning or moving the wheel at any speed, left or right. Dealer says the entire steering assembly and computer has to be replaced to prevent steering failure in the future, at the cost of $1900. I see other recalls for the same problem in years 2011-2013 and 2015-2017. I have also read a lot of online complaints about this same problem in other 2014 Explorer.

- Keansburg, NJ, USA

problem #74

Nov 132018

Explorer

  • 45,000 miles
Noticed loud grinding noise while turning right driving less than 10mph. No lights have come on yet. Took it to mechanic and he told me that the steering rack is failing and will need to be replaced. I noticed that the 2011,12,13 recalled but doesn't cover the same problem that 2014's are having.

- San Jose, CA, USA

problem #73

Nov 062018

Explorer

  • 63,000 miles
Car did not feel right after about 10 miles of highway driving but I didn't know what was happening. It was difficult to steer. A few miles after several warnings came on telling me there is a steering failure and to stop and get immediate service. I pulled off the highway and had the car towed and it's at the dealer now.

- East Hampstead, NH, USA

problem #72

Oct 152018

Explorer

  • 91,000 miles
Noticed loud grinding noise while turning either left or right while traveling around 40mph. No lights have come on yet. Took it to mechanic and he told me that the steering rack is failing and will need to be replaced. Ford quoted me roughly $1500 for the rack and labor, this is crazy that the 2011,12,13 recall doesn't cover the same problem that 2014's are having.

- Signal Mountain, TN, USA

problem #71

Nov 022018

Explorer

  • 70,000 miles
The electrical system periodically goes out, the dash lights blink off and on, alrms go off with messages that state there is a failure of terrain, management, ABS system and power steering, then the power steering goes out immediately, dash is black. This is very dangerous, it seems to be a known issue with Ford when researching the issue. Someone can wreck and die with this electrical failure

- Taylorsville, KY, USA

problem #70

Aug 272018

Explorer

  • 62,500 miles
The contact owns a 2014 Ford Explorer. While driving 25 mph, the steering seized when making a turn. The vehicle was able to be driven home and was later taken to norris Ford (901 merritt blvd, baltimore, md 21222, (410) 285-0200). The dealer stated that there were no recalls for the vehicle. The vehicle was repaired but the parts replaced were unknown. The manufacturer was called and stated that there was noting they could do since there were no recalls on the vehicle. The manufacturer advised the contact to call NHTSA and file a complaint. The failure mileage was 62,500.

- Baltimore, MD, USA

problem #69

Jul 112018

Explorer

  • 61,946 miles
At 61946 the electronic power steering failed. While the wife was driving she noticed a distinctive noise when she turned and it pulled suddenly to the left. Fortunately there was no accident. Upon a internet I found that from 2008-2013 Ford Explorer had had recalls dealing with the electronic power steering. After reading previous year complaints, I can say they still have issues with the electronic power steering. Ford needs to keep the recalls going.

- Fort Walton Beach, FL, USA

problem #68

Sep 222018

Explorer

  • 99,655 miles
While I was driving it home I felt on the highway I felt the steering wanting to bind, when I turned it felt at an intersection like it was stuck and could not get it to turn. I came home and stopped the vehicle, when I turned it off and started again the steering was locked. The display showed steering problems place in park. Also track control was displayed.

- Chaparral, NM, USA

problem #67

Sep 032018

Explorer

  • 66,700 miles
Steering became heavy and stiff without warning. Traction control and stability controls failed to work causing trouble lights to come on. Turn signals will not stay activated. Steering fault indicator also illuminated. Vehicle was being driven at normal speeds on a leveled city road.

- Vineland, NJ, USA

problem #66

Aug 242018

Explorer

  • 61,000 miles
My wife drove our Explorer to ft. Wayne in.(aprrox.20 mi.) to go shopping. When she got back into the vehicle to leave parking lot she was unable to steer it. She said that the vehicle was making noises when she would turn the steering wheel. Message came up as traction control failure and to pull of the road immediately. I had to drive over in another vehicle to bring the vehicle home. It took every effort I had to control the vehicle home to the local Ford dealer. The Ford dealership replaced the steering gear assembly for a total cost of 1603.06$. the vehicle only has 61K miles

- Hicksville, OH, USA

problem #65

Aug 122018

Explorer

  • 46,022 miles
2014 Ford Explorer Sport. On August 12 after driving @ 1 hour, I briefly turned the vehicle off. Restarted the car within 5 minutes to back into my garage and received a "steering assist fault" warning and the steering wheel seized. Turned the vehicle off again, let it cool a while, then was able to back it into the garage. The failure mileage was 46,022. This was the 2nd time the steering failed with the first instance on Aug 2, 2018. The vehicle was taken to marin Ford Aug 28 (6995 redwood blvd, novato, ca 94945 (415-914-1118) where it was determined the electronic power steering (epas) unit needs to be replaced with @ cost of $2500. The marin Ford service advisor, roger, indicated he contacted Ford and was told this would be covered under warranty or by any recall. Upon researching this issue, it appears it is not uncommon, certainly for older model Explorer and other Ford vehicles with epas steering. It seems there may be a known heating problem affecting the epas thermal connectors that Ford has taking some efforts to mitigate, but not correct (heat shielding, air channeling, etc). See links for other info. Https://www.youtube.com/watch?V=szhmxwcp9fo

- Mill Valley, CA, USA

problem #64

Aug 282018

Explorer

  • 100,000 miles
Ford Explorer looses power steering. 2014 Ford Explorer looses power steering while driving. Several codes are generated. These codes match the codes and problems with the 2011-2013 Ford steering modules. I had it happen while driving on the highway with sagnificant loss of steering control. I contacted Ford and they said there is nothing they can do. Iv attached a picture of the diagnostics screen from Ford.

- Grand Rapids, MI, USA

problem #63

Aug 062018

Explorer

  • 40,627 miles
The contact owns a 2014 Ford Explorer. While driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to leo kaytes Ford (145 NY-94, warwick, NY 10990, (845) 986-1131) where it was awaiting diagnostic testing and repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was 40,627.

- Warwick, NY, USA

problem #62

Jul 132018

Explorer

  • 100,000 miles
The contact owns a 2014 Ford Explorer. While driving 70 mph, the power steering malfunctioned without warning. The vehicle was taken to the dealer (ruxer Ford Lincoln, Inc., 123 place rd, jasper, in 47546, (812) 482-1200) where it was diagnosed that the power steering gear failed. The repair was completed. The manufacturer was notified and advised the contact to file a complaint with NHTSA. The failure mileage was 100,000.

- English, IN, USA

problem #61

Jun 192018

Explorer

  • 71,000 miles
Steering gear and tie rod issue. Tie rods have failed and steering gear is going out. Dealer recommends complete replacement. Diagnosis is that steering will lock up will driving once steering gear completely fails.

- San Marcos, CA, USA

problem #60

Jul 112018

Explorer

  • 57,000 miles
The first time, the vehicle was in the garage and as I was backing out, the traction control and power steering assist failure warnings came. I turned off the car and everything seemed to reboot. The next time I was just pulling out of a parking lot, but this time, the car took numerous attempts to finally reboot. Then I was on a highway and was barely able to make it to the breakdown lane to stop and try to regain power steering. That was very dangerous! shortly thereafter, I turned on the car in the garage, and the light came on and never went out along with the power steering. My question is; why is this exact problem a recall for 2011 2012 2013 Explorer but not 2014? my acquaintance also has an Explorer and is experiencing the same issue. Clearly Ford is aware of this dangerous malfunction.

- Needham, MA, USA

problem #59

Jul 022018

Explorer

  • 63,000 miles
While driving at 70 mph the left wheel felt like it was going left and the right felt like it was going right while holding wheel straight. Very difficult to control. Then steering assist fault message and traction control light came on.

- Akron, OH, USA

problem #58

Jun 242018

Explorer

  • 120,336 miles
The contact owns a 2014 Ford Explorer. While driving 55 mph, the steering wheel failed to move. The following day, the vehicle failed to start and the oil pressure, starting system failure, traction control, and engine coolant warning indicators illuminated. The contact called a local dealer (expressway Ford, 3800 highway 62 w, mt vernon, in 47620, (812) 838-4366) and was informed that the vehicle was not covered under a warranty or recall. The manufacturer was notified and informed the contact to have the vehicle towed to the local dealer. Additionally, the contact was referred to NHTSA. The failure mileage was 120,336.

- Omaha, IL, USA

problem #57

Jun 222018

Explorer

  • 51,000 miles
2014 Explorer Sport - issue started as small click/pop when turning wheel left or right at low speed around 48K miles. Issue has escalated at 51K miles to steering locking up mid-turn, in-motion still at low speed for 3-5 seconds until it releases on its own.

- Kansas City, MO, USA

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