The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number 21V537000 (Suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.

- Hemingway, SC, USA

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, John Kennedy Ford of Pottstown (3189 W Ridge Pike, Pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA Campaign Number: 19V435000 (Suspension). VIN tool confirms parts not available on NHTSA Campaign Number: 21V537000 (suspension).

- Collegeville, PA, USA

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 21V537000 (Suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.

- Jefferson, GA, USA

Hello, My car currently has an open recall that needs to be remediated it has been issued since OCT 30, 2020. This is the second recall to resolve an outstanding issue with my cars rear toe link 20S62/20V675. On three separate occasions I have attempted to get this remediated with three dealerships turning away servicing my vehicle due to lack of parts. I filed a complaint with the Ford Corporate office to report what I would consider Unfair Trade Practice and consumer right violations as these dealerships seem to be able to conduct the work however are turning away the recalls either to prioritize paying jobs. This leaves myself as a consumer with a lingering risk, exponential exposure to harm when operating my vehicle. Ford company is willfully aware of the situation and have not addressed this matter. I submitted another escalation today due to being turned away for a 3rd time. Keep in mind that I have requested to be contacted when parts have been available or if the parts can be ordered and neither of these requests have been met. I am aware that we are coming off the heels of the Covid pandemic and these dealerships might be short staffed, so they are being directed to avoid recall resolution.

- Metuchen, NJ, USA

There was a recall 19S17 on the vehicle. I took vehicle to dealer for this 12-16-2019. They replaced the toe links (part db5Z-5A972-J) and reported that the left side toe link ball joint was loose and needed replacement. They would have to reschedule a time to do that. Because the joint was loose, they did not perform the alignment that was supposed to be done after toe link replacement. Driving the vehicle on snow covered roads afterwards revealed that the rear suspension was out of alignment because of very poor handling/wander. The vehicle did not have that problem before the servicing. The dealer should have done a simple alignment that would have put the alignment close enough instead of sending the vehicle out in an unsafe condition. Because of the cost I was quoted, I took the vehicle to an independent auto repair shop for the joint replacement, where it was done much cheaper. I received another recall notice 20V-675 dated November 2020, on the toe links and returned the vehicle to the dealer on 12-30-2020. They reported that the toe links passed the inspection and they replaced the attaching bolts. On 1-30-2021 I was driving the vehicle in a 70 mph zone in three lanes of traffic when the left side toe link fractured. The vehicle went wildly out of control, skidding and sliding back and forth until I was able to fight it to a stop. Luckily there was not a collision with nearby traffic. This was 30 days after the toe link was supposed to have been inspected. The vehicle was towed to a Ford dealer in the area. The dealer replaced both toe links. I have the broken toe link. Ford has refused to cover any of my expense which included a rental car. My concern is that driving the car now presents a very scary situation. Will a toe link break again and send the vehicle out of control causing an accident?

- Green Lake, WI, USA

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 mph on the highway, there was a loud abnormal grinding sound coming from the rear of the vehicle. The rear locked up causing the vehicle to fishtail in the middle of the highway. The contact regained control of the vehicle and pull over to the side of the road. The contact had the vehicle towed to bill brown Ford (32222 Plymouth rd, livonia, mi 48150) where they stated that the vehicle was included in NHTSA campaign number: 19V435000 (suspension) for the rear toe link. The vehicle was repaired however, the contact received a new recall notification for the same issue. The contact stated that the recently the steering wheel and rear wheels would lock up and the vehicle was taken back to the same dealer but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.

- Howell, MI, USA

2014 Ford Explorer. Consumer writes in regards to NHTSA safety recall 20V-675. The consumer stated the parts were unavailable to complete the recall.

- Overland Park, KS, USA

Contacted Ford dealership about recall effecting steering. Was told by dealership that the part would not be in for 3 to 4 weeks. Contacted Ford motor directly and they asked was I experiencing problems and I told them that my vehicle had felt like its shifting side to side when I drive. Ford rep told me that I would need to take my car to pay for a diagnostic. I questioned why did I need to pay for a diagnostic when the failure of the company to have the recalled part in stock is forcing me to have a diagnostic done. If the part was in stock and I was having the same issue I would have my vehicle checked at my local mechanic shop that doesn't pay charge to diagnose a vehicle.

- Washington, DC, USA

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign: 20V675000 (suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called boggus Ford harlingen (2521 S expressway 83, harlingen, tx 78550, (956) 423-2580) and was informed that parts were not yet available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. The consumer stated the vehicle was repaired.

- Harlingen, TX, USA

Hi my name is [xxx]. I purchased this 2014 Ford Explorer from a certified Ford garage mechanic this summer. The private party purchase was in June 2020 with 89, xxx miles. The seller showed me every repair, oil change, brakes etc. Were done in a Ford garage. Ten thousand miles later the vehicle snapped a toe link lateral arm driving down a smooth highway 60mph! the vehicle swerved and my wife and 2 young kids were in danger.. the vehicle was towed, for the wheel was tipped in and not stable...flat bed tow $100 out of pocket... Ford of hibbing dealer said the vehicle was not recalled and they wouldn't have time to repair for over a month.. they sold me the factory Ford toe link that was the "fix" upgrade... with all the dealers and local auto shops way way behind and short handed I had the vehicle towed again for $100 out of pocket to my garage.. I went to tech school out of high school for auto mechanic and received a 2 year degree and previously was a auto mechanic for 10 plus years.. anyways beyond that point I replaced the toe link in my shop and inspected other points.. after I replaced the link I was able to have the vehicle towed to a local tire and alignment shop in hibbing mn (iron range tire) which they than professionally aligned and tightened the rear suspension. 100 miles later happens again to my wife and kids down the highway!! towed again $100! currently at lundgren Ford dealer eveleth mn. $2800 to replace and repair suspension components! filed a Ford case # [xxx]. Ford refused to cooperate or possibly pay for repair! the service dept manager said the vehicle was serviced regularly at that shop and said service records show the complete rear suspension was replaced in 2019!! 20,000 miles ago! and its already breaking again! its unsafe for my wife and 4 & 6yr old boys! please help! im seriously not wasting time! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hibbing, MN, USA

The contact owns a 2014 Ford Explorer. The contact stated that while driving 15 mph and making a turn, it felt as if the rear tire had slipped on ice with a loud abnormal sound. The vehicle was towed to an independent mechanic and was diagnosed that the toe link detached. The contact stated that the failure occurred twice. The contact stated that her husband replaced the tow link. Ford of hibbing (2627 E beltline, hibbing, mn 55746) was contacted and informed of the failure. The contact scheduled an appointment. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle was not under recall, and referred the contact to NHTSA. The failure mileage was approximately 110,000.

- Hibbing, MN, USA

Fractured rear toe link suspension. Husband fixed it once, less then a month later after replacing part it broke again! not happy had my kids in the vehicle with me both times thankfully we were not hurt as we were not going very fast when the part completely snapped! happened when I was turning the corner felt like my back tire popped out of socket!

- Hibbing, MN, USA

The contact owns a 2014 Ford Explorer. The contact stated that while driving on the highway at 65 mph, the rear toe link split in half which caused the vehicle to lose control and slam into the guardrail on the driver's side. The vehicle bounced and spun 260 degrees and hit the guardrail again and scrapped along the guardrail. As a result, the vehicle down to slow down and come to a rest in the left median lane. The brakes failed and the contact was able to shut off the vehicle and get out and inspect the damage. The contact had a police officer direct her to further pull her vehicle completely out of the lane from oncoming traffic. There were no injuries and a police report was filed. The vehicle was towed to a collision center approved by her insurance company. The contact mentioned that the toe link had been a recall repair from the dealer dovi motors, Inc 263 tompkins St, cortland, NY 13045 (607) 756-2801 back in 2017. The dealer and the manufacturer had not been contacted yet. The failure mileage was 80,000.

- Lafayette, NY, USA

I was travelling roughly 30-35 mph on a country road (that was dry and clear in the middle of the afternoon) when I suddenly lost control of my vehicle. It felt like the rear end was fishtailing all over the place. I did not hear anything break, but I could hear my tires squealing. I was able to regain control of the vehicle before going into the ditch and came to a stop on the right hand shoulder. I exited my vehicle, saw the skid marks behind me on the road and started looking the vehicle over when I discovered that the right rear tire was physically pointing out to the right. I then checked under the body and found that the right rear suspension toe link completely snapped in two. I learned after taking it to a local dealership that on 10/22/18 this vehicle had its rear suspension toe links replaced per a recall (17G01), but the replacement parts failed and the manufacturer (Ford) will not replace them again per a phone conversation that took place with Ford customer care on 8/11/20.

- Wauzeka, WI, USA

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was previously included in NHTSA campaign number: 16V245000 (suspension) and 19V435000 (suspension), and the steering module was reprogrammed. The contact stated that while driving at an undisclosed speed, the power steering assist failed intermittently. The vehicle was taken back to southgate Ford located at ((16501 fort St, southgate, mi 481195), (734)282-3636), where the recall repairs were performed to be diagnosed. The contact was informed that the steering knuckle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000. The VIN was not available.

- Riverview, MI, USA

The contact owns a 2014 Ford Explorer. The contact stated that her husband was driving at approximately 5 mph, the driver's side rear toe link fractured which caused the rear driver's side wheel to turn inward. The vehicle was towed to spitzer Ford hartville located at (543 w maple St, hartville, oh 44632) where the vehicle was repaired under NHTSA campaign number: 19V435000 (suspension). The contact was informed by the dealer that they would be willing to provide a second free repair. The contact stated that the failure recurred while her husband was driving at 67 mph. The vehicle was again towed to spitzer Ford where it was confirmed that the toe link needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 50,000.

- Uniontown, OH, USA

The contact owns a 2014 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle was shifted into drive and the vehicle shuddered and accelerated independently without warning. The vehicle was towed to autonation Ford valencia 23920 creekside rd, valencia, ca 91355 to be diagnosed. A diagnostic was performed and the contact was informed that her vehicle had experienced transmission failure and was given an estimate for the repair. The vehicle was included in NHTSA recall number: 19V435000 (suspension). The vehicle was not repaired. The manufacturer was notified of the failure but offered no further assistance. The failure mileage was 111,000.

- Santa Clarita, CA, USA

The recall 19S17 (NHTSA 19V-435) affect the rear suspension.we bring in the car today and they replace the bad parts. Now Ford service is telling me that it affect my motor and transmission mounts but I have to pay $900 to replace those. Vehicle is vibrating and shaking over 70mph. The mounts are here to minimise the vibration due to road defected, if the suspension don't do its work, and it wasn't because of the recall... vehicle is only 90K miles

- Las Vegas, NV, USA

The contact owns a 2014 Ford Explorer. The contact received a recall notification for NHTSA campaign number: 19V435000 (suspension) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mac haik Ford pasadena (4242 E sam houston pkwy, S pasadena, tx 77505) confirmed that parts were not available to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated upon further tries, mac haik scheduled the repairs and the repair were completed Sept. 2019. I have no way of ensuring the repairs were completed correctly but I have not experienced any indications that would cause me to double the quality of the work. Thank you for following up with my complaint that the manufacturer was acting upon supplying the dealer. Ship parts to fix the flaw in a timely manner.

- Deer Park, TX, USA

I take vehicle to the dealer for faulty driver side door sensor and I strongly believe it's defective on manufacturing. Then the dealer notify about rear suspension toe link replacement affecting the steering control. This recall also affect the rear hubs the dealer charge to me $990+tax to fix issue. The dealer recommends to change because of the safety issues. Each hubs hold the wheels.

- Marlborough, MA, USA