10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 36,260 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Lincoln, CA, USA
Notified June 2016 of rear suspension link that may fracture which may result in loss of control. As of today, 10/12/16 I have heard nothing from Ford and I am concerned about continued use of the vehicle. How long should this type of repair typically take?
- Boise, ID, USA
NHTSA recall 16V-245 after 6 months parts are still not available to repair what could be a serious suspension issue. Vehicle may be unsafe and it certainly seems like 6 months should be more than enough time to at least start addressing this issue. Wife has been afraid to drive the vehicle.
- Victor, MT, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pasadena, TX, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
- Oakford, PA, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- The Villages, FL, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Aragon, GA, USA
In June 2016, I received a manufacturers recall letter for a 2014 Ford Explorer. Recall number: 16S18. Indicating that the rear suspension toe link(s) may fracture due to an improper weld. Resulting in loss of steering control, a difficult steering condition, or rear suspension noise with an increased risk of a crash. It stated that when parts are available, Ford will send a letter to inform us to contact our dealer to schedule repair. Four months have gone by with no word from Ford. I called the local Ford dealer and asked about the timing on this particular recall. Dealer informed me that parts to facilitate repairs were not yet available and that they anticipate a letter to be sent out in January of 2017. My complaint is that 4 to possibly 6 months or more is not a timely completion of work associated with a recall that involves safety issues as serious as loss of steering control. Since the recall repairs have not been timely, my safety officer for the company I work for has informed me that my assigned vehicle can no longer be driven until the recall work has been completed. This has caused a major headache in dealing with the logistics of my job and the need to use that vehicle for my field-related work, where no other vehicle is readily available.
- Everett, WA, USA
I have called the dealership numerous times since receiving the recall notice and they are unable to repair the vehicle for the recall
- Washington, DC, USA
Suspension recall. There has been a recall out for over 3 months which can affect the stability of the vehicle and there is still no fix available. I haven't been able to drive the car and can't sell it because no one will buy it until recall done. I haven't had an indecent yet, but, I won't drive it because of the safety risks to my family.
- West Hartford, CT, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Boca Raton, FL, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Philadelphia, PA, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Philadelphia, PA, USA
Ford initiated recall on 4/25/16 for a toelink suspension repair. It has been longer than 60 days and I have not been offered a repair due to lack of parts according to discussions with Ford customer service and my local dealer. I have not be offered a temporary replacement vehicle. I am concerned about safety as the vehicle is our primary family vehicle.
- San Juan Capistrano, CA, USA
We received a recall letter concerning the rear suspension toe link. I have not driven this vehicle since receiving the letter. I do not feel safe in driving a vehicle. When can we expect a solution to a fix for this vehicle? it is very discouraging making payments on a vehicle and not feel safe in driving it. Thank you for your time.
- London, TX, USA
NHTSA recall number: 16V245, recall date: Apr 25, 2016, Ford recall number: 16S18. Risk to safety: An improperly welded toe link that fractures while driving could result in a loss of steering control, increasing the risk of a crash. Manufacturer has exceeded reasonable amount of time to repair vehicle, according to recall notification this vehicle is not safe to drive do to increase risk of crash. Also have complained to Ford for over a year to have vehicle repaired for exhaust fumes entering cabin upon hard acceleration. Received numerous emails back from manufacturer that they have no repairs available and is unwilling even to attempt to repair. Vehicle remains parked in garage not willing to drive.
- Deland, FL, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/19/16 updated 11/03/16.
- Aragon, GA, USA
The contact owns a 2014 Ford Explorer. The contact received a manufacturer's recall pertaining to NHTSA campaign number: 16V245000 (suspension). The dealer was unable to supply the parts within a reasonable time frame. The manufacturer was unable to determine when the parts would be supplied to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
- Palm Springs, CA, USA
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The manufacturer was unable to determine when the parts would be supplied to the dealer. The contact was unable to determine when the vehicle would be repaired. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lehi, UT, USA
- Nipomo, CA, USA