10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 28,293 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On acceleration getting exhaust fumes in cabin ( bad fumes ) talked to dealer and was told accelerate slow great words for problem have found this is not a new problem with the Explorer is anything being done on this issue.
- Fort Myers, FL, USA
I purchased a brand new 2015 Ford Explorer XLT, 3.5 V6, in November 2014. At approximately 7,000 miles (beginning in April 2015) I started to notice a rotten egg odor inside the vehicle during acceleration, while entering the freeway. The smell would occur especially during a hard acceleration. The smell was noticeable while the A/C system was on "vent" and "recirculate" mode. On 7/6/2015 I took the Explorer to my Ford dealership and they acknowledged the complaint and stated there was a service bulletin 14-130 to correct the problem. Their description on the fix, was that a special air-filter located inside the rear bumper area needed to be replace. They stated that the smell is coming from my evap-canister. I left the Explorer there for the repair and it took them almost two days. They said, it was at least a full days labor to fix the problem because they had to remove the whole rear bumper and other parts, etc. After the repair was made, a week later, I was able to take the Explorer on the freeway and still noticed the rotten egg odor during acceleration. This time the odor is only noticeable during "vent" mode when the A/C is turned on. I am contacting my dealer today about this. I am very concerned about this issue with other Ford owners because these "fumes" in the cabin area most likely are affecting your health and other passengers. Updated 12/06/2017
- Torrance, CA, USA
A follow up on a co problem, that happened on 7/7/15. Dealer took the Explorer in on the co issue along with Ford knowing of it. Gave us a rental for a week, and came up with no co levels after a week. Went to the dealership to take a ride with the service manager, exhaust was present but he said it was a hot engine smell. No levels where found but symptoms in my body of co where indicated while the service manager was in the vehicle. Left the vehicle for the day and was told by Ford the service manager found nothing wrong and to come get the vehicle. Upon the ride home my co detector indicated levels at 534ppm. With the windows down and the sun roof open at 70mph. Along the way I stopped in the local hospital, waited an hour in a half for blood work then walked out. Had to get back to work. Only 15 minutes back home the levels went up to 871ppm. Calling the dealership and Ford in the am to get this problem solved asap before some dies. 2015 with only 4,500 miles. Ford has known of this problem since 2011. Updated 12/05/17
- Lisbon, NH, USA
Exhaust smell enters cabin under hard acceleration
- Emerald Isle, NC, USA
We have also encountered exhaust fumes in the vehicle. On long trips we have also experienced fatigue dizziness and nausea. When we go on the trips we have a sheltie which comes with us, and he has not looked good at times also. So on a trip today 7-7-2015 we brought along a co detector, on the way down for the hr trip the level was @ 81. That's with the ac on with temps outside @ 82. On the way back from are hr trip with temps still in the 80's the co level was @ 183. If you look at the cpsc.gov website you can see that @ the levels of 150-220 it will cause disorientation / unconsciousness & death!!!!!!!!!!!! so @ this point in our lives in our 50's we do not want to die. We will be asking Ford to take our explore XLT limited back before we die. It only has 4200 K on it. I'm only hoping Ford will take this matter seriously.we will be contacting Ford tomorrow 7-8-2015 to file a formal complaint to address this problem, so others don' T have to deal with the co.
- Lisbon, NH, USA
Purchased a brand new 2015 Ford Explorer. Almost immediately began smelling exhaust fumes. Concerned that this wasn't "new car break-in", I purchased a carbon monoxide detector with memory. Over a couple of weeks of driving the detector registered 97 ppm at peak. After checking on the internet, I found others that have had a similar problem.
- San Jose, CA, USA
- Virginia Beach, VA, USA